3.2, 3.3 Flashcards
What are some common symptons when not being able to access a network ?
Slow performance, Internet connectivity issues and OS update failures.
If one (or all) of the following symptons was occuring: Slow performance, Internet connectivity issues and OS update failures.
What would the likely cause be ?
Malware
What is required for False antivirus alerts ?
A specific anti-malware removal utility or technique.
When you’re Identify Symptoms for Malware, what typically are you looking for ?
Verify Malware vs Legitimate app
Malware type Larger implications beyond one device.
What does quarintining the system comprise of ?
Remove from the network to stop spread.
Why would you disable system restore when removing malware ?
You do not want system restore to
save the virus.
What should you do if malware has infected critical system files or the boot sector ?
Boot from a recovery USB and run a malware removal application.
Reimage the computer.
What is one fo the cheapest ways to prevent malware ?
Educating the end user.
Malware removal step 1
Investigate and verify malware symptoms
Malware removal step 2
Quarantine infected systems
Malware removal step 3
Disable System Restore in Windows
Malware removal step 4
Remediate infected systems.
What’s involved with remediating an infected system ?
Updating AMS
Scan and remove.
What are the typical removal techniques available to you when dealing with Malware ?
Safe mode and preinstallation environment
Malware removal step 5
Schedule scans and run updates.
