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1102 3.0 > 3.1 > Flashcards

3.1 Flashcards

1
Q

Where would you find information about a failed service ?

A

Event log

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2
Q

Navigate your way to find the dependencies of a service

A

Control Panel > Admin Tools or Windows Tools > Services (Right click) > Dependencies.

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3
Q

What might be a reason to reimage a device ?

A

Malware

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4
Q

What is the last step for a solving a No OS found or a failure to boot ?

A

Reimage

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5
Q

Startup and shutdown BSOD causes ?

A

Bad hardware, drivers or apps.

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6
Q

What physical checks can you perform for BSOD and frequent shutdowns ?

A

Reseat or remove the hardware

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7
Q

What causes NTLDR missing?

A

Usually BIOS trying to load from an external non-bootable drive.

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8
Q

When performing a hardware diagnostic for system instability, what typical actions will you perform ?

A

Manufacturer diagnostics.
Storage and memory check.

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9
Q

When performing software diagnostics for system instability, what typical actions will you perform ?

A

SFC and anti-malware scan

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10
Q

Apart from tool/windows tools, where else can you end, pause or restart services ?

A

Task Manager.

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11
Q

Where would you view short term analysis for the need to add additional resources ?

A

Task Manager

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12
Q

Where would you view long term analysis for the need to add additional resources ?

A

Performance Monitor.

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13
Q

Where are Windows a reset options found ?

A

Settings..Recovery
W10: Settings > Update & Security > Recovery.
W11: Settings > System > Recovery.

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14
Q

What is a symptom of the OS running out of RAM ?

A

High disk activity.

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15
Q

Generally, what’s the first tool you use when investigating performance issues ?

A

Task Manager.

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16
Q

What does the The Windows Boot Manager (BOOTMGR) do ?

A

Starts the loading of an OS on the computer.

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17
Q

What loads the OS on the computer ?

A

Windows Boot Manager (BOOTMGR).

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18
Q

What will The Boot Configuration Data (BCD) comprise of ?

A

Info about installed OS’s and the location of OS files.

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19
Q

What is the job of winload.exe ?

A

Load essential device drivers, as well as ntoskrnl.exe, a core part of Windows.

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20
Q

What file will BOOTMGR call on when resuming a session ?

A

winresume.exe

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21
Q

What is ntoskrnl.exe ?

A

The kernel is responsible for allowing apps shared access to the hardware via drivers.

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22
Q

What is the first thing to check when “No OS found” is displayed ?

A

Check and remove any media the system could be trying to boot from. E.g. USB.

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23
Q

What usually is the 2nd thing to try when “No OS found” is displayed ?

A

Check BIOS/UEFI boot order and select boot from hard drive.

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24
Q

What is responsible for executing the Windows Recovery Environment ?

A

Windows Boot Manager.

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25
Q

What’s a likely cause of BSOD ?

A

Misconfigured driver or hardware.

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26
Q

Where is the first place to look when experiencing frequent shutdowns ?

A

Event Viewer.

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27
Q

What is the likely cause for a service not starting ?

A

An app could be conflicting with the services resources.

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28
Q

If a local profile is slow to load, what is the likely cause ?

A

Other start up items are interfering with the profile load.

29
Q

Where would you restart a service ?

A

Computer Management MMC > Services.

30
Q

What does SFC do ?

A

Scan for and restore corrupted Windows system files.

31
Q

How do you ensure the operating system is properly installed ?

A

Perform a repair installation

32
Q

Where does a full system restore happen ?

A

Windows Recovery enviroment.

33
Q

Where do you reset a local profile ?

A

Advanced tab of System Properties.

34
Q

Which bootrec option can be used in Windows to rebuild the boot configuration file?

A

/REBUILDBCD option

35
Q

Which tool will allow you to troubleshoot a slow-loading profile?

A

The Profile tab of the Advanced Systems Properties.

36
Q

Which component is only used to restore Windows from a suspended state?

A

winresume.exe

37
Q

One of the users you support has a Windows 10/11 laptop that will not boot up. The user just installed brand-new drivers for a graphics card. They need to access a tax application
and their data files. What should you try first?

A

System restore.

38
Q

Which tool will allow you to diagnose why Windows Update keeps failing?

A

Windows Update Troubleshooter

39
Q

You notice that the reliability of the operating system has diminished in Reliability Monitor.
Where can you find more details on why applications are failing?

A

Event Viewer will allow you to see more detailed information on why programs have
crashed.

40
Q

If a system has not run out of RAM, has sufficient space but has high disk activity, what is the likely cause ?

A

Potential virus. Scan for it.

41
Q

Where are log files created ?

A

C:\Windows

42
Q

Your computer is connected to a domain. When logging on the process is taking longer than usual. What are the likely causes for this delay ?

A

Trouble locating the domain controller and or performing policy updates.

43
Q

What does a domain controller do ?

A

Authenticates users and devices.

44
Q

What does active directory do ?

A

Stores users and device configurations in a database.

45
Q

Causes of a slow local bootup ?

A

Struggling for resource i.e:
RAM
Hard drive
Too many programmes booting.

46
Q

What will a BSOD usually be caused by ?

A

Corrupt OS file or drivers usually caused by recent software updates/changes.

47
Q

What is a restore ?

A

Returns the system configuration to a previous point in time.

48
Q

What is the first thing to check for when you enconter sluggish performance ?

A

Malware

49
Q

Which image includes all the drives required for Windows to run as well as default system settings, programs, and files?

A

Recovery

50
Q

What is the result of pressing Ctrl+Shift+Esc in some windows versions ?

A

Task manager opens.`

51
Q

You attempt to boot a Windows 10 laptop and receive an “Operating System Not Found” error on the screen. You can see the hard disk listed in the UEFI/BIOS of the system. Which of the following commands should you use to repair the boot sector of the hard disk?

A

bootrec /fixboot

52
Q

What is the usually the first troubleshooting thing to try when fixing windows ?

A

Reboot

53
Q

What is safe mode ?

A

Boot’s the system with minimum drivers and software to check the operating system.

54
Q

What is the .msc file extention ?

A

A snap-in control file associated with Microsoft Management Console.

55
Q

Where can you restart services ?

A

Task manager.
Via the MMC console snap in services.msc.

56
Q

Where would you go to unistall/reinstall/update an application ?

A

Control panel.
Apps in settings.

57
Q

What is the first trouble shooting step to try when a update causes an error ?

A

Update trouble shooter.

58
Q

Causes of frequent shutdowns ?

A

Corrupt OS files or drivers
RAM failure
Cooling issues.

59
Q

App crash troubleshooting steps ?

A

Check app settings
Back up app data then reinstall app
Use system restore

60
Q

You attempt to boot a Windows 10 laptop and receive an “Operating System Not Found” error on the screen. You can see the hard disk listed in the UEFI/BIOS of the system. Which of the following commands should you use to repair the boot sector of the hard disk?

A

bootrec /fixboot

61
Q

where would you restart a service ?

A

Computer management console
- Services and apps

62
Q

When is winresume.exe called by if a system is not starting fresh but resuming a previous session ?

A

Bootmgr

63
Q

What is bootstrapping ?

A

The loading of the OS on to the system ?

64
Q

Which file bootstraps the system?

A

Bootmgr

65
Q

What does bootrec /fixboot do ?

A

Repairs boot sector.

66
Q

What bootrec option allows you to repair the boot sector ?

A

bootrec /fixboot

67
Q

What command is used to fix the MBR of a drive >

A

bootrec /fixmbr

68
Q

What command is used to add missing windows installations to the boot configuration database ?

A

bootrec /rebuildbcd

1102 3.0 (3 decks)

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