3.10 Flashcards

1
Q

What are the 4 types/causes of Change?

A

Internal/External Change (Causes)
Incremental/Disruptive Change (Types)

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2
Q

Give an example of Internal Change

A

Delayering

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3
Q

Give an example of External Change

A

Technological Changes
Social Changes
Economic Conditions

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4
Q

What Is Incremental Change?

A

Small day to day changes within the firm

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5
Q

What Is Disruptive Change?

A

Big Changes that arise from the external environment and impacts all businesses in the market

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6
Q

Why Is Change Resisted?

A

Self Interest
Low tolerance Of Change
Misunderstandings

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7
Q

Why is change important?

A

It allows a firm to:
Adapt
Grow
Change
Develop

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8
Q

How Can Successful change help a firm

A

Align with customers needs/wants
Sustains competitive advantage
Builds a reputation for embracing change
Takes advantage of developing technologies

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9
Q

What are the benefits of a flexible organisation

A

Respond quickly to market conditions
More efficient use of specialists
working remotely
cuts down costs

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10
Q

What is Organisational Culture

A

Behaviour that is considered acceptable from tradition, history, structure (The way we do things around here

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11
Q

What are 2 signs of Weak Culture?

A

1) Inconsistent Behaviour
2) Little alignment with firms values

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12
Q

What are 2 indicators of Strong Culture?

A

1) Consistent behaviour
2) Little need for Policies and procedures

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13
Q

Give 3 ways a businesses organisational culture is reflected?

A

1) How long new employees stay in the firm (employee retention)
2) How employees are recruited
3) The way visitors and guests are looked after

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14
Q

What are the 4 different types of organisation culture in Handy’s cultural model

A

1) Power Culture
2) Role Culture
3) Task Culture
4) Person culture

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15
Q

What’s the purpose of Handy’’s cultural model?

A

Identifying culture type of the firm

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16
Q

What is an advantage and disadvantage of POWER CULTURE?

A

Adv: Quicker decision making
Dis: focuses on the short term

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17
Q

What is an advantage and disadvantage of ROLE CULTURE?

A

Adv: motivated to climb hierarchy for a better salary
Dis: can cause jealousy between employees

18
Q

What is an advantage and disadvantage of TASK CULTURE?

A

Adv: Can form better bonds between employees
Dis: Team might not be working well together

19
Q

What is an advantage and disadvantage of PERSON CULTURE?

A

Adv: Good quality work is produced
Dis: arrogance, the employee could believe their to good for the firm and make demands which if not met will take their skills elsewhere

20
Q

What is Matrix organisation?

A

Answering to multiple people

21
Q

What does the Cultural Web do?

A

Identifies 6 interrelated elements that help to make up the pattern/model of the work environment

22
Q

What are the 6 elements in the cultural web?

A

Stories
Symbols
Power structure
Organisational structure
Control systems
Rituals + routines

23
Q

What are stories in terms of the Cultural Web?

A

Past events that occurred within the firm that are talked about inside/ outside the firm

24
Q

What is Bureaucratic Culture?

A

An Organisational structure where those involved share similar beliefs, values, and attitudes

25
Q

What is Entrepreneurial Culture?

A

An environment where an individual is motivated to take risks, innovate, and brainstorm new ideas

26
Q

What are the 4 components of Entrepreneurial Culture?

A

Openness
Adaptability
Results
Rewards

27
Q

Who Integrates Bureaucratic culture?

A

Government agencies
Large Corporations
The military

28
Q

What is CPA?

A

Identifying the most efficient/cost-effective way of completing a project

29
Q

What is the critical path?

A

Longest Path Of Planned Activities

30
Q

What is EST + LFT?

A

Earliest Start Time
+
Latest Finish Time

31
Q

What are Critical Activities?

A

Activities On The Longest Path

32
Q

What is a Float?

A

Activities That Can Be Delayed

33
Q

What Is The Formula For Float

A

LFT - Activity Duration - EST

0 = Can’t Be Delayed
1+ = Can Be Delayed

34
Q

Task A has a duration of 3 an EST of 0 and an LFT of 3 what is the total float?

Task D has a duration of 6 an EST of 7 and an lft of 18

A
35
Q

What is a Key reason why step change is difficult to manage?

A

Employees are naturally resistant to significant change

36
Q

What are the 4 steps in effective change management?

A

Planning
Implementation
Control
Evaluation

37
Q

What does Lewins Force Field attempt to identify and evaluate?

A

Driving and restraining forces for change

38
Q

What is a Planned strategy?

A

Main elements of the strategy had been planned in advance

39
Q

What is a Emergent Strategy?

A

A strategy that emerges in response to unexpected changes

40
Q

What is Strategic Drift?

A

When a company fails to respond quickly enough to changes in the external and internal environment making the strategy unfit for its purpose

41
Q

What is Globalisation?

A

A firm that operates in 2 or more countries

42
Q

Give a real life example of strategic drift

A

KODAK

Failed to respond to rapid development of digital photography despite having created such technology