3.1 Business Insight

Question 1

Clear, correct, complete, concise, coherent, courteous

Answer 1

6 C’s of communication

Question 2

the understanding of key factors impacting a business, including how it accomplishes its mission, how it makes and spends money, how it influences its industry or market, how strategic decisions are made, factors affecting growth, and its internal processes and workflows.

Answer 2

Business Insight

Question 3

A systematic approach to estimating the strengths and weaknesses of alternatives. It is used to determine options that provide the best approach to achieving benefits while preserving savings in

Answer 3

Cost–benefit analysis (CBA), sometimes also called benefit–cost analysis,

Question 4

work that addresses the needs of a group of people. This is the bread-and-butter type of request for TD departments. “I need to develop my supervisors to enhance their understanding of financial information” or “My call center representatives need to increase their skills in managing customer complaints” are examples of

Answer 4

Tactical Work

Question 5

work that addresses the need of a single individual. These are requests such as “What course do you suggest for an employee who needs to enhance her communication skills?” and “I would like your assistance in how to manage a difficult situation with one of my employees.

Answer 5

Transitional Work - TD Role

Question 6

work that addresses the needs of business entities. A business entity is a function, department, region, shift or even the entire enterprise. “Our business has been losing market share for our signature brands over the past three years. I would like your help in determining the reasons for the situation and the actions we need to take to reverse this trend” is an example of

Answer 6

Strategic Work - TD role

Question 7

a ratio used in a cost-benefit analysis to summarize the overall relationship between the relative costs and benefits of a proposed project

Answer 7

benefit-cost ratio (BCR)

Question 8

What are the five disciplines of learning organizations?

Peter senge

Answer 8

The five disciplines of learning organizations are as follows:

Building a Shared vision
Systems Thinking
Mental Models
Team Learning
Personal Master