3- Theraputic Communications Flashcards
1
Q
List Maslows hierarchy of needs from least to most
A
- Physiological
- Safety
- Social
- Esteem
- Self actualization
2
Q
6 steps of communication
A
- Idea
- Encoding
- Message delivery
- Receiver
- Decoding
- Feedback
3
Q
Internal factors of communication (3)
A
- Genuine liking of others
- Empathy
- Ability to listen
4
Q
External factors of communication
A
- Privacy
- Avoid interruptions
- Physical environment
5
Q
When interviewing patients (3)
A
- Start with open ended questions
- One person, one question at a time
- Language appropriate for the patient
6
Q
What are the distances of the intimate, personal, social and public distances
A
- Intamite-0-1.5 ft
- Personal- 1.5-4 ft
- Social- 4-12 ft
- Public- 12+ ft
7
Q
What are key points of a PCR (3)
A
- Legal document
- Must be complete
- Must be factual
8
Q
What to document in reference to the receiving hospital
A
Any medical advice or orders received and the results of such
9
Q
5 elements of good documentation
A
- Accuracy
- Legibility
- Timelines
- Absence of alterations
- Professionalism
10
Q
What are the 2 narrative formats
A
- CHART
- SOAP
11
Q
What is very important about documentation
A
DO NOT GUESS ABOUT YOUR PATIENTS PROBLEM
