3. The Modern Environment Flashcards
What are the three significant developments that have lead to a change in performance and accounting systems?
- Globalisation
- Technology
- Fast changing consumer tastes
What are the principle changes resulting in global developments?
- Shorter production life cycles
- Greater competitive pressures
What is the cost of quality?
The difference between the actual cost of producing, selling and supporting products or services and the equivalent costs if there were no failures during production or usage.
What are the four types of quality cost?
- Prevention (Conformance)
- Appraisal (Conformance)
- Internal Failure (Non-Conformance)
- External Failure (Non-Conformance)
What are prevention costs?
Costs incurred prior to or during production in order to prevent substandard or defective products or services from being produced
What are appraisal costs?
Costs incurred in order to ensure that outputs produced meet required quality standards
What are internal failure costs?
Costs arising from inadequate quality which are identified before transfer of ownership from supplier to purchaser
What are external failure costs?
Costs arising from inadequate quality which are discovered after transfer of ownership from supplier to purchaser
What are costs of conformance?
Costs of achieving specified quality standards
What are costs of non conformance?
The cost of failure to deliver the required standard of quality
What is the Just In Time philosophy?
Processes should be geared up to providing exactly what the customer wants, exactly when they want it.
What are the two steps of JIT?
- JIT purchasing - resources should be acquired just as you need to use them
- JIT production - finished goods should roll off the production line just as the customer arrives to purchase them
Is JIT a push or pull system?
Pull - responds to demand
What are the 7 characteristics of a successful JIT purchasing system?
- Stable communication
- Small number of suppliers
- Nearby suppliers
- Long-term relationships
- Working with suppliers for quality
- Not being hung up by single sourcing
- Buying from small firms
What are the 6 characteristics of a successful JIT production system?
- Reduced production run set up times
- Reduced cycle (lead) times
- Flexible staff
- Efficient quality control
- Customer order driven production
- Reduced inventory levels