3. Service And Competence

Question 1

3.1

Answer 1

You only act for clients on instructions from the client or from someone properly authorised to provide instructions on their behalf.

Question 2

3.2

Answer 2

You ensure that the service you provide to clients is competent and delivered in a timely manner

Question 3

3.3

Answer 3

You maintain your competence to carry out your role and keep your professional knowledge and skills up to date

Question 4

3.4

Answer 4

You consider and take account of your client’s attributes, needs and circumstances

Question 5

3.5 (Managerial positions)

Answer 5

Where you supervise or manage others providing legal services:
a) you remain accountable for the work carried out through them; and
b) you effectively supervise work being done for clients

Question 6

3.6 (Managerial positions)

Answer 6

You ensure that the individuals you manage are competent to carry out their role, and keep their professional knowledge and skills, as well as understanding of their legal, ethical and regulatory obligations, up to date