1. Maintaining trust and acting fairly

Question 1

1.1

Answer 1

You do not unfairly discriminate by allowing your personal views to affect your professional relationships and the way in which you provide your services

Question 2

1.2

Answer 2

You do not abuse your position by taking unfair advantage of clients

Question 3

1.3

Answer 3

You perform all undertakings and do so within an agreed timescale or if no timescale has been agreed then within a reasonable amount of time

Question 4

1.4

Answer 4

You do not mislead or attempt to mislead your clients, the court or others, either by your own acts or omissions or allowing or being complicit in the acts or omissions of others (including your client)

Question 5

1.5

Answer 5

You treat colleagues fairly and with respect. You do not bully or harass them or discriminate unfairly against them. If you are a manager, you challenge behaviour that does not meet this standard.