2.6 Development of skills Flashcards
What processes are used to ensure staff development throughout the employee lifecycle
Once a employee is recruited the business fulfils the next part (onboarding, development and retention).Or the employee may exit.
What does the business need to do to ensure a employee stays with them
The employee needs to ensure keep up to date with their training as a well as giving them opportunities to gain further qualifications.
This is continuing professional development (learning activities that professionals complete to develop and enhance abilities and skills)
Examples of CPD
Coaching
Mentoring
Online learning
Conferences
Job shadowing
Workshops
Classroom learning
Induction process and importance of ensuring new staff are trained
When a new employee starts within a business they are often given induction training to introduce them to different aspects of the business. It is important that they feel welcome and has necessary information.
Types of training
INTERNAL: completed at the business location trainers are from within the business or hired to come to the businesses location
EXTERNAL: Employees go off business premises and training is external trainer, may be local college or specialist course
ON THE JOB: Completed at the place of work while the employee carries out the job this is often used to develop skills of members who can learn from more senior and more experienced members of staff.
The role staff play in taking ownership of personal and professional development
A employee will have an appraisal or performance reviews every 6 months to a year.The outcome is kept on a record.They will be asked what their targets are and if not met why.Training needs demented in a LPD (Learning development plan: formal document details cpd activities that have been completed.
End of meeting = smart targets set for next year.KPIs discussed
How can coaching and mentoring benefit both the Individual and the organisation
Mentoring:two people are paired to help professional development.A new and experienced team member are paired to help develop knowledge and new skills.If they are any issues with the job role they can discuss this with their mentor
Coaching:Form of training driven by performance enabling the individual being coached to improve
Benefits of Mentoring
-Long term process where good relationships can be formed
-Promotes individual growth and enables career aspirations to be fulfilled
-Those paired with mentor learn faster can work at required pace faster
-Becoming a mentor is a form of training as they will need to explain tasks too the mentee can be added to CPD log
Benefits of coaching
-allows employees to be able to solve issues in different ways
-improves productivity indivisible can implement knowledge into their work
-increases individuals confidence to complete job role
-Can be added to CPD log
Employee engagement and why is it important employees have a voice
Employee engagement is an important aspect of development within a business, It occurs when employees decide the training assistance they require to fulfil their role. This gives them a voice within the organisation and on their training and development needs
Motivational theory-Abraham Maslow
Researched the needs of humans how how they behave and why
Argued most actions were governed by needs and we are motivated to satisfy a hierarchy of needs
Discovered that if one need is met it leads to another need, if needs are met production levels increase
Within the workplace if all needs of a member of staff are met then the next and so on then reaches self actualisation which is growth and development if managers find out which category their workers are in it can be used to decide rewards.
Motivational drivers
Motivation: the reason for acting or behaving in a certain way
Heircarchy
self actualisation
motivation =========increases as needs are met
esteem
love and belonging ========decreases as needs are met
safety
physiological
Fredrick Helzberg
-in 1996 Herzberg interviewed some employees about parts of their job that gave them strong feeling of dissatisfaction or satisfaction
-found motivation and basic needs had to be met the most
-he named basic needs hygiene factors
-hygiene factors can keep them in their present job but not motivate them to work harder
-if these factors aren’t met then workers become dissatisfied and productivity falls
Hygiene Factors
salary = achievement
security = recognition
working condtions = variety of work
role in the business = responsibility
company policy = promotions
supervision= responsibility
