2.4.4 Quality management Flashcards
What does quality consider in a product?
The characteristics and features of a product that satisfy the needs of customers
What is quality control?
Inspecting quality at the end of production
Involves hiring specialists to check standards, providing an inexpensive and simple way to ensure output is fit for purpose.
What is the main focus of quality assurance?
Inspecting quality throughout the process
What are the benefits of quality assurance?
- Issues are identified early and can be resolved
- Cause of defects is the focus so issues can be prevented
What are quality circles?
Groups of workers who identify and solve problems through the process
How can quality circles motivate workers?
Workers may be motivated as they’re involved in decision making
What is total quality management?
Every worker is responsible for quality
What are the benefits of total quality management?
- Quality in all aspects improves efficiency
- Culture of constant improvement
What does Kaizen refer to?
Continued improvement in a business’s productivity
What is JIT stock management?
Just-in-Time stock management
What are some features of total quality management?
- Team working and quality circles
- Zero defects in manufacturing
- High levels of automation
- High levels of cooperation
What is a competitive advantage from quality management?
- Low unit costs -> lower selling price
- Increased finance -> fund more marketing activity
- High quality -> used for promotional activity
- Develops USPs -> expansion to new markets
What is a disadvantage of rejecting finished goods?
It is a waste of resources
What issues might arise from reworking products?
Reworking may lengthen the process
What is required for effective quality management?
- Staff training and skilled workforce
- Management must trust workers
- Regularly organized meetings
- Commitment and continued training for all workers
- Careful monitoring is required
