2.4 Resource Management Flashcards

1
Q

Methods Of Production

A

Job Production
Batch Production
Flow Production
Cell Production

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2
Q

Job Production
PROS / CONS

A

Producing one item at a time, as ordered by the customer
( Ship Building, Custom Built Cars, Personal Trainer, Tailored Suit )

OPERATIONS: Factory Built To Its Specific Needs
HR: Use Recruitment Agency To Find People With Specific Skills
MARKETING: Use PR Company To Build Campaign
FINANCE: Use Accountants To Audit Accounts

PROS:
- Higher Quality vs. Mass Market ( Flow )
- Unique To Customer ( Personal ∴ ↑ Price )
- Workers = ↑ Motivated As They Take Product From Start 🠮 Finish

CONS:
- Cost Per Making One Thing Is High vs. Mass Market ( Flow )
- Need to ↑ % Labour = ↑ Wage Bill + Training ( ↑ Costs )

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3
Q

Batch Production
PROS / CONS

A

Groups of the same product are produced, before moving on to a group of different products ( Clothing ⮕ Size ⮕ Colour )

Batch One ( Group ) ⮕ Stop Production ⮕ Adjust Production ⮕ Batch Two Group

PROS:
- Workers can specialise
- Production can take place as the previous batch starts running out

CONS:
- Requires careful coordination to avoid shortages
- Money is tied up in stock as completed products need to be stored

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4
Q

Flow Production
PROS / CONS

A

Continuous manufacturing of standardised products, usually on a production line of Mass Market
( Tv, Household Appliances, Standard Cars, Clothes )

PROS:
- Produce More to Meet ↑ Demand
- Low unit costs due to economies of scale
- Rapid production / Usually highly automated (capital intensive)
- Workers can specialise in one activity

CONS:
- Capital equipment can be expensive to purchase
- Workers ↓ motivated from continuous same tasks
- ↓ Flexible vs. Job Production ( Customisation is difficult )

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5
Q

Cell production

A

This involves workers being organised into multi-skilled teams, with each team responsible for a particular part of the production process

PROS:
- Cell production is often more efficient than other methods as workers share their skills and expertise
- Motivation is usually high as employees work as a team

CONS:
- Requires extensive reorganisation of production processes
- Weaker workers may reduce team efficiency

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6
Q

Calculating Productivity
( Labour productivity / Capital productivity )
Equation:

A

The labour productivity of a business is measure of the output per worker during a specified period of time
Labour productivity = Output / Number of Workers

Capital productivity is a measure of the output of capital employed (e.g. machinery) during a specified period of time
Capital productivity = Output / Number of Machines

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7
Q

Average Unit Cost
Equation:

A

Average Unit Cost = Total Costs / Units Sold

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8
Q

Factors that Influence Productivity

A
  1. Employee motivation
  2. Skills, education & training staff
  3. Business organisation & working practices
  4. Investment in capital equipment
  5. Management Style
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9
Q

Factors that Influence Efficiency

A
  1. Standardisation of the production process
  2. Relocation or downsizing
  3. Investment in capital equipment
  4. Organisational restructuring
  5. Outsourcing
  6. Adoption of lean production techniques
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10
Q

Capital Intensive & Labour Intensive Production

A

Capital-intensive production predominately uses machinery and technology in the production of goods and services
PROS:
- Low-cost production where output is high
- Machines are usually consistent and precise
- Machines can run without breaks
CONS:
- Significant set-up and maintenance costs
- Breakdowns can severely delay production
- May not provide flexibility in production

Labour-intensive production predominantly uses physical labour in the production of goods/services
PROS:
- Low-cost production where labour costs are low
- Provides opportunities for workers to be creative
- Workers are flexible (e.g they can be retrained)
CONS:
- Workers may be unreliable and need regular breaks
- Incentives may be needed to motivate staff
- Training costs can be significant

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11
Q

Capacity Utilisation
Equation:

A

Capacity Utilisation
= Current Output / Maximum Possible Output × 100

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12
Q

Ways of Improving Capacity Utilisation

A
  1. Increase Sales
    - Require more units to be produced
    - Promotional spending needs to increase
  2. Increase Usage
    - Encourage sales when there is low demand
    - Lower Prices
  3. Outsourcing
    - Contract tasks to other businesses to increase output
    - Profit margin may be reduced
  4. Reduce Capacity
    - Sell fixed assets or reduced staffing levels to remove excess capacity
    - Flexibility response to increased demand is reduced
  5. Redeployment
    - Move underused resources to other parts of the business that require them
    - But training of staff and retooling costs may increase
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13
Q

Stock Control Diagrams

A

A stock control diagram illustrates the flow of stock ( inventory ) into and out of a business over time

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14
Q

Just in Case / Buffer Stocks
PROS / CONS

A

Buffer Stocks ⮕ Minimum stock the business intends to hold

PROS:
- Manage Uncertainty = If supplier fails to deliver. Can still continue production
- Negotiate Better Deals With Suppliers ( ↑ Order Size & ↓ Average Cost Per Unit )
- Competitive advantage By having a reliable supply of goods, businesses can gain a reputation
- Price stabilisation Buffer stocks can help prevent extreme price fluctuations as it helps the market to avoid shortages

CONS:
- Higher Storage Costs
- Wastage? ( e.g Food might get old )
- Risk of obsolescence Buffer stocks can become obsolete if the
demand for a particular product or input declines

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15
Q

Just in time (JIT) Stock Management
PROS / CONS

A

Just in Time ( JIT ) stock management is a process in which raw materials are not stored onsite

PROS:
- Stockholding costs, including storage costs, are minimised
- Cash cow is improved as money is not tied up in stocks
- Unused storage space is available for productive use
- Teamwork is encouraged so employee motivation is likely to be improved

CONS:
- Bulk buying economies of scale are not generally possible
- The ability to respond to unexpected increases in demand is reduced
- Administrative costs related to frequent ordering are increased
- Unreliable suppliers ( e.g. late or poor quality deliveries ) can quickly halt production
- Significant changes to organisational structure and production controls are required

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16
Q

Ways To Minimise Waste

A
  1. Storage:
    - Refrigeration
    - Protection from damage
    - Effective security
    - Careful Stock Rotation
  2. Planning:
    - Staff Training
    - Diligent Forecasting
    - Computerised Stock Control
  3. Sales Tactics:
    - Reduce Price
    - Alternative uses for obsolete stock
17
Q

Lean Production

A

Lean production involves the minimisation of the resources used in production

  • Less time is required as the production process is organised in the most efficient way
  • Fewer materials are used as there is a focus on waste reduction
    Less labour is used as lean production is typically capital intensive
  • The space required for production is reduced as a result of just in time stock management
  • A small number of trusted suppliers work closely with the business
  • Lower unit costs are achieved due to minimal wastage, so prices may be lower than those offered by competitors
  • Better quality of output is likely as a result of supplier reliability and carefully managed production processes

Just In time: Stock comes when needed
kaizen: Continuous Improvement
Cell Production: Teams work together to complete tasks efficiently
Lean Design: Fast product design

18
Q

Quality Control ( QC )
PROS / CONS

A

A system to ensure a final good or service meets a certain level of quality
- Identify Defects
Poor Quality Control (QC) = ↑ Defects ↑ Wage Costs
↑ Cost Of Production ↑ Final Price? = ↓ Competitiveness

PROS:
- Avoid selling defects ∴ ↓ Defects ↓ Refunds = ↑ Reputation ↑ Sales
- With QC checks occur after the product is produced ∴ ↓ impact to production process

CONS:
- ↑ Cost for QC inspectors
- There is little focus on the cause of defect
- The rejection of finished goods is a significant waste of resources

19
Q

Quality Assurance ( QA )
PROS / CONS

A

Inspecting the quality of production throughout the production process
Poor Quality Assurance ( QA ) = ↑ Defects ↑ Waste Costs
↑ Cost of Production ↑ Final Costs? = ↓ Competitiveness

PROS:
- ↓ Defects ↓ Waste ↓ Cost Of Production = Ability To ↓ Price
∴ ↑ Competitiveness
- Quality issues are identified early so products may be reworked rather than rejected
- The cause of defects is the focus so future quality issues may be prevented

CONS:
- Staff training and a skilled workforce is required so labour costs may be increased
- Reworking may lengthen the production process

20
Q

Quality Circles

A

Groups of workers meet regularly to solve quality problems identified in the production process

PROS:
- Workers may be motivated as they are involved in decision making
- Relevant and focused solutions are likely as workers are familiar with processes

CONS:
- Management needs to have trust in workers views and solutions
- Meetings and structures must be organised regularly

21
Q

Total Quality Management ( TQM )

A

Organisation of the business with quality at its core and with every worker responsible for quality

PROS:
- Quality in all aspects of the business improves efficiency
- A culture of constant improvement exists within the business
- Increase customer loyalty ∴ ↑ Sales ↑ Price Sensitivity

CONS:
- All workers must be committed and receive significant continued training
- Careful monitoring and control is required
- Cost for TMQ culture
- Time to see real impact

22
Q

Kaizen

A

Kaizen involves a business taking continuous steps to improve productivity through the elimination of all types of waste in the production process

  • Changes are small and ongoing rather than significant one-offs and are constantly reviewed to ensure that the desired positive impact on productivity is achieved