2.3.3 Managing Quality

Question 1

Write a Definition of Quality?

Answer 1

• Quality is When a product Meets the Needs and Expectations of a Customer.

Question 2

Name 3 Things Business Focus on When They Grow?

Answer 2

• 1) Increasing Production.
• 2) Expanding their Market.
• 3) Improving Products.

Question 3

Name 4 Consequence of Having poor Quality?

Answer 3

• 1) Customer Dissatisfaction.
• 2) Increase Production Costs.
• 3) Decrease Sales.
• 4) Legal Problems.

Question 4

Name 1 Reason Why Customers Dissatisfaction can Lead to Poor Quality Products?

Answer 4

• Customers will be Unhappy and Won’t Repeat Purchases This can Damage the Business Brand.

Question 5

Name 1 Reason Why Increase Production Costs can Lead to Poor Quality Products?

Answer 5

• It Can Cut Profit Margins Making you Less Competivie.

Question 6

Name 1 Reason Why Poor Quality Products Can Lead to Legal Problem?

Answer 6

• If a Product Is Dangerous Customers Will sue the Business and The business will have to go to court.

Question 7

List 7 Factors That Customers Use to Judge Product Quality?

Answer 7

• 1) Durability.
• 2) Battery Life.
• 3) Certain Functionality.
• 4) Good Design.
• 5) Warranty and High Availability of Return.
• 6)Good After Sales Service.
• 7) Value For Money.

Question 8

List 4 Ways a Business Can Measure Quality?

Answer 8

• 1) Customer Complaints.
• 2) Failure Rates.
• 3) Level of Product Return.
• 4) Mystery Shoppers.

Question 9

Write a Definition of Quality Control?

Answer 9

• Quality Control is The Meticulous Process Of Inspecting,Testing and Accessing Products or Services to make sure they meet specific standards.

Question 10

How Does a Chef Carry Out Quality Control?

Answer 10

• They Taste the food before it goes to the customer.

Question 11

Name 2 Ways Businesses Carry quality Control?

Answer 11

• 1) Inspections.
• 2) Testing.

Question 12

Write a Definition of Inspection?

Answer 12

• Inspections Is Examining Products for Defects,Inconsities or Deviations from the Desired Quality.

Question 13

Write a Definition of Inspection in Simple Terms?

Answer 13

• Inspections is Identifying issues before they reach the customers.

Question 14

Write a Definition of Testing and How do Business Test on Products?

Answer 14

• Testing is Ensuring Products Perform as Expected.
• Running Tests on devices to ensure they function flawlessly.

Question 15

What do Mattress companies do for quality control?

Answer 15

• They lie on the matteries to test if its soft and if there are no problems.

Question 16

Give 1 Benefit Of Quality Control ( 3 Marker)?

Answer 16

One Benefit of Quality Control is That its Protect the Standard of The Product/Service (P) This is because the business checks for defects before reaching the customer (S) This Leads to customers being happy with the product/service (S)

Question 17

Give 1 Drawback of Quality Control ( 3 Marker) ?

Answer 17

One Drawback of quality control is that this methods leads to high levels of waste (P) This is because the product is not checked for quality until the end (S) This leads to products that do not meet the quality control requirement being Scrapped (S)

Question 18

Write a Definition of Quality Assurance?

Answer 18

• Quality Assurance is Not Just about catching Defects it’s About preventing them from happening in the 1st place.

Question 19

Name 2 Ways a Business Can Provide Quality Assurance?

Answer 19

• 1) Training and Education.
• 2) Standards.

Question 20

How Does Training and Education and Standards Help a Business meet quality Assurance?

Answer 20

• Training and Education can Help a Business to train employees so they can prevent them.
• Standard help a Business establishes a clear quality that everyone follows.

Question 21

Give 1 Benefit of Quality Assurance ( 3 Marker)?

Answer 21

One Benefit of Quality Assurance is that costs are reduced (P) This is because products are checked multiple times throughout the production process (S) This Leads to less need for reworking and less wastage (S)

Question 22

Give 1 Drawback of Quality Assurance ( 3 Marker)?

Answer 22

One Drawback of Quality Assurance is that moving to a quality assurance system can be time consuming and staff may resist any change (P) This is because all employees have to be trained in maintaining quality (S) This leads to training costs being high (S)