2.3.3 Managing Quality

Question 1

What does quality mean?

Answer 1

To a customer, quality means getting what they want – or perhaps better than expected; some companies use the term ‘customer delight’. A product or service that meeets the standard set by customers.

Question 2

What is meant by ‘Quality Control’?

Answer 2

A product is tested for quality at the end of the production process. If the product didn’t meet a certain standard, it would be reworked or thrown away.

Question 3

One advantage of Quality Control

Answer 3

Quicker and Lower staff costs

Question 4

One disadvantage of Quality Control

Answer 4

• Too late to correct errors
• Products must be destroyed
• Increses unit costs

Question 5

What does Quality Assurance mean?

Answer 5

Every employee that is inloved in the production process is responsible for the quality of the product.

Question 6

Advantages of Quality Assurance?

Answer 6

• Zero defects
• Less waste
• Employees more invloved

Question 7

Disadvantages of Quality Assurance?

Answer 7

• More time consuming
• Higher staff costs

Question 8

What does “Business Culture” mean?

Answer 8

The shared values, beliefs and norms of a business that affect every aspect of work life.

Question 9

What is a warranty?

Answer 9

The guarantee by the producer that it will repair any faults in a product for a specifi c period of time, often one year.

Question 10

Advantage of providing a quality product.