2.3 VOCABS.

Question 1

communication

Answer 1

transfer of information

Question 2

communication channels

Answer 2

Method/route of information:

• open channels - information not confidential
• restricted channels - confidential information

Question 3

delayering

Answer 3

method of improving communication by reducing hierarchy levels

Question 4

formal communication

Answer 4

unofficial channels of communication

Question 5

informal communication

Answer 5

unofficial channels of communication

Question 6

minutes

Answer 6

written record of issues discussed at meeting

Question 7

noise

Answer 7

barriers to communication

-ex. jargon, ignorance, computer failure

Question 8

visual communication

Answer 8

use visual image

-ex. posters, body language, brochures

Question 9

non-verbal communication

Answer 9

any form of communication not verbal

ex. email, letters, body language

Question 10

verbal communication

Answer 10

spoken word, meetings, interviews, appraisals

Question 11

video-conferencing

Answer 11

communications through telecommunication network