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business > 2.3 making operational decisions > Flashcards

2.3 making operational decisions Flashcards

1
Q

how is technology used within production

A

can be used in design or
in the manufacturing process

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2
Q

what is the impact of technology on production

A

-improved quality
-reduction in waste
-improved productivity
-reduced costs
-flexibility

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3
Q

what are the drawbacks of using technology in production

A

-The initial costs are very expensive
-Breakdowns can be problematic, resulting in a loss of production time.

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4
Q

why does a business use a bar gate stock graph

A

If a business chooses to hold stock of different products, it can use a bar gate stock graph to show and track stock levels of each product over a period of time.

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5
Q

what is on a bar stock graph

A

stock level(zig zag)
maximum stock(top line)
re-order level(middle line)
minimum stock(bottom line)

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6
Q

what is just in time(JIT) stock control

A

the minimum amount of stock of raw materials and finished goods are held by the business,preferably zero

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7
Q

what is just in case(JIC) stock control

A

the business holds buffer stock of raw materials or goods just in case there is a problem with deliveries or an unexpected surge in demand

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8
Q

what are the benefits of JIT stock control

A

Improve Cash Flow
Improve Efficiencies
Reduce Costs(less storage)

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9
Q

what are the benefits of JIC stock control

A

-increases the level of customer satisfaction.
-Reduce the chance of running out of stock.
-Benefit from bulk-buy discounts.

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10
Q

what are drawbacks on Jit stock control

A

-It can be hard for businesses to react to unexpected changes in demand

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11
Q

what are the drawbacks on JIC stock control

A

-risk of goods expiring
-more expensive then JIT

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12
Q

what is job production

A

ob production is when individual products are made one at a time to meet specific customer preferences

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13
Q

what is batch production

A

Batch production involves making a set quantity of identical products. This quantity is known as a ‘batch’.

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14
Q

what is flow production

A

Flow production involves continuously making identical products. This allows the production process to be heavily
automated

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15
Q

what are the advantages of job production

A

-High profit margins for bespoke products
-Employees may gain enjoyment from using their specialist skills
-Customers get exactly what they want

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16
Q

what are the disadvantages of job production

A

-Highly skilled staff are required, which increases costs
-Highly skilled staff may not be available, which can make training staff very expensive

17
Q

what are the advantages of batch production

A

-Able to make a variety of sizes or flavours
-Can be partially automated
-Can produce more products than job production

18
Q

what are the disadvantages of batch production

A

-Not as flexible regarding customers’ tastes as job production
-As batch production is not fully automated, costs may be higher than in flow production

19
Q

what are the advantages of flow production

A

-Able to make far larger quantities
-Consistency in production means products are identical, which means customers know exactly what they are buying
-Highly automated process

20
Q

what are the disadvantages of flow production

A

-In competitive markets for similar mass-produced goods, profit margins can be very low
-Customers like products that are tailored to their specific preferences
-Expensive to buy all the machinery needed for automation

21
Q

how can a business improve productivity

A

-Providing training to staff to improve their skills so they can work more efficiently.
-Investing in up-to-date machinery

22
Q

what is a supplier

A

A business or individual that provides goods or services to a business

23
Q

why are suppliers important

A
  • just in time stock control, effective relationships with key suppliers are essential so that items arrive on time
    -Suppliers determine many of the costs of a business
24
Q

Which factors are important to ensure a positive relationship is formed with suppliers?

A

-Cost
-Quality
-Delivery
-Availability
-Trust

25
Q

what is procurement

A

Procurement is the whole process of managing the ordering and receipt of the goods or services in the business.

26
Q

what are the key parts on procurement

A

-Deciding what is needed
-Selecting suppliers
-Managing logistics

27
Q

what is logistics

A

A process which plans, implements and controls the distribution and storage of goods and services

28
Q

what does the Supply chain management and supply decisions do

A

Ensures
-right quality
-right time
-right place
-right quantity
-right price

29
Q

Benefits of effective
supply chain management and supply decisions

A

-Improved reputation
-Increased efficiency
-Lower unit costs
-Customer satisfaction

30
Q

what are the issues to consider while making supply decisions

A

-Quality can suffer if costs are driven down too low
-Reliance on other members of the supply chain means a business does not have full control

31
Q

definition on quality

A

A product is of good quality if it meets the needs & expectations of the customer

32
Q

what is quality control

A

. All or a sample of products are checked at the end of the production process/after a service has been completed.

33
Q

what are the benefits of quality control

A

-Customers, in theory, will not receive a substandard product, but depends on whether 100% or a sample of products are checked
-Specialist trained inspectors are used leaving operatives free to complete other tasks

34
Q

what are the negatives of quality control

A

-Wasteful approach; products that do not meet the quality control requirements are often scrapped
-Workers less likely to take responsibility for errors
-High cost of inspectors

35
Q

what is quality assurance

A

-every member of staff will be responsible for contributing towards quality

36
Q

what are the benefits of quality assurance

A

-Costs reduced,
-Staff motivation should increase
-Consistent levels of quality can result in a competitive advantage

37
Q

what are the negatives of quality assurance

A

-Can be expensive to implement
-can be time consuming and staff may resist any change
-Training costs will be high

38
Q

what is the aims of quality assurance

A

-Focused on improving the production process
-Aims to have ‘zero defects’ (prevent defects) and get it right first time
-Quality is the responsibility of everyone
-Focused on the process

39
Q

what are the aims of quality control

A

-Focused on identifying defective products
-Finds and eliminates problems
-Makes quality the responsibility of one person
-Focused on the product

business (11 decks)

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