2.2.6 Introduction to quality Flashcards
What is quality?
Quality is a product having a consistent standard which meets the specific need of the costumer
Benefits of good quality
- Generate a high level of repeat business- more sales
- Allow brand building
- Allows a price premium
- Allows a price premium
- Make products easier to place
Limitations/ Drawbacks of poor quality
- Costly of the product
- Bad reputation
- Demand will be lower
- May have to price discount
- May impact on other products
- Retailers unwilling to stock
Quality control
The traditional way of managing quality
Is concerned with checking + reviewing work that has already been done
Benefits of quality control
- Find out if they are all the same quality
- Train the employees
Drawbacks of quality control
- There could be lots of products which may be faulty
- Time consuming as you may not know where the fault is
- May have only tested a small batch, problem may have happened after
Quality Assurance
Builds quality into every into every stage of the production process; not left until the end
Benefits of quality assurance
- Know where the fault is
- Fault should not reach the end
- less mistakes
Drawbacks of quality assurance
- Each worker may have different standards ; no consistency
- More time consuming for the workers
- Cost money for training
- Culture
Quality circles
A quality circle is a group (or team) of employees
- motivates + involves employees issues that directly affects them on a daily basis
Benefits of quality circles
Improves quality, saves business money
Drawbacks of quality circles
- People may not be honest about making mistakes
- If workforce are not listened to they may be unmotivated
Total quality management
TQM is a management approach to business culture that puts quality at the heart of everything in the business
Benefits of TQM
- Gives business quality products good reputation and more sales
- Motivates employees
- Saves the business money
Drawbacks of TQM
- Culture; start with management
- Cost business money; training
