2.1.6 External Influences: Consumer protection

Question 1

What are the basic legal rights of consumers?

Answer 1

• Given a misleading description
• Of an unsatisfactory quality
• Not fit for its intended purpose

Question 2

Consumer Protection Act

Answer 2

This protects the public by:

• Prohibiting the manufacture and supply of unsafe goods
• Making the manufacturer or seller of a defective product responsible for damage it causes
• Prohibiting misleading price indications

Question 3

Unfair Trading Regulations

Answer 3

The unfair trading regulations makes it an offence for a trader to make false or misleading statements about goods or services.

• It carries criminal penalties and is enforced by trading standards officers making it an offence for a trader to:
• Apply a fake trade