2.10 EVALUATING BUSINESS TRANSFORMATION

Question 1

WHAT IS EVALUATING BUSINESS TRANSFORMATION?

Answer 1

• It is important to evaluate the business after change to see if it has been effective
• To to this the business will use KPIs
• If a KPI initiated change, then it should also be used to measure the success of change
• Without evaluating change, a business will not know if the change has been successful

Question 2

WHAT IS EVALUATING CHANGE?

Answer 2

• A business must identify some KPIs that they are expecting the change to influence at the beginning of the change process
• They can then evaluate these constantly, giving a clearer indication of the impact of the change
• Any evaluation of change must be reported back to the key stakeholders, including employees
• Positive evaluation will show hard work is paying off
• Important to know if change is ineffective, so modifications can be made

Question 3

HOW CAN A BUSINESS EVALUATE THE EFFECTIVENESS OF TRANSFORMATION?

Answer 3

• Analysing the size and extent of its change
• Identifying whether the change has successfully achieved its objectives
• Identifying whether the change has negatively impacted another area of performance
• Determining whether more effort and time are required for the change to achieve desired objectives
• Considering alternative management strategies to achieve the desired result or improve areas that were negatively impacted by the change