2.1 Key Tasks Of Fucntional Areas Of Business Flashcards
What are some functional areas?
Sales
Marketing
Research and development
Human Resources
Finance
Purchasing / procurement
Customer service
Operation management
Business support service
What is the finance task ?
Financial control and record keeping
Could also be called accounting
Roles and duty include :
- making and receiving payments on behalf of the business
- recording financial transactions
- preparing financial accounts
- monitoring cash flow performance
- paying employees
What is the marketing tasks?
Promoting the business using different and relevant forms of media, creates awareness
- includes social media
- identifying customer needs and wants
- distribution of products
- deciding on appropriate pricing strategies
What is the sales tasks ?
Responsible for selling the products or services of business
Communciation with existing and potential customers
Provide excellent customer services
Set sales target
What is the Human Resources tasks ?
Responsible for well being of employees
Recruiting new staff
Training and developing current staffs
Payroll
Enforcing employee laws
Establishing disciplinary and grievance procedures
Firing employee if needed
What is the operation management tasks?
Production
Converting inputs and outputs i.e transforming raw materials into finished products using machines and or staff.
Ensure quality standards are met
What is the customer services tasks ?
Loading with customers on a day to day basis
Have telephone messaging, online messaging or online chats helplines for customers
Staff must be friendly calm and knowledgable in dealing with customers.
Resolver queries promptly
TIPS FOR GOOD CUSTOMER SERVICE :
Ensure employees have good info about products and services with the business
Being friendly and engaging
What is the business support tasks?
Managing resources, maintaining equipment, it support, admin support
IT
- maintaining equipment e.g. computers, photocopiers, fax
- providing technical it support
Administration staff
- secretaries, receptionists, personal assistants
- arranging meetings
- organising travel plans
What is the research and development tasks ?
Developing new products and services and improve existing ones
Products developed must meet the needs of customers
Keeps business competitive
What is the purchasing and procurement tasks ?
Sourcing and providing materials or services
Sourcing and purchasing raw materials needed for goods and services
Purchasing of goods such as packaging and stationary
Purchase resources at the lowest cost while ensuring acceptable quality
