2.1 Internal and External Communication

Question 1

What is effective communication?

Answer 1

Effective communication is when the sender sends the message and receives feedback.

Question 2

Why is effective communication important?

Answer 2

It is important to ensure as it:

1. Reduces Mistakes
2. Enables faster decision making
3. Motivate Workers
4. Improving Customer Relationships

Question 3

What is Internal Communication?

Answer 3

This is communication within the company

Question 4

What is External Communication?

Answer 4

It is communication from companies to people and organisations outside the company.

Question 5

What are the methods of communication?

Answer 5

1. Oral (Verbal)
2. Written
3. Visual
4. Electronic

Question 6

When should oral communication be used?

Answer 6

1. When it needs to be discussed with several people
2. When the message is needed immediately
3. Easier Feedback

Question 7

When should written communication be used?

Answer 7

1. When Information needs to be referred to again.
2. Information is specific

Question 8

When should visual communication be used?

Answer 8

1. To make difficult concepts easier to understand
2. It can be miscomprehended to people who can’t understand it.

Question 9

How do barriers of communication arise?

Answer 9

1. Problems with the channel of communication
2. Problems between feedback of sender and receiver
3. Problems with physical environment

Question 10

What are problems of communication channels?

Answer 10

1. It is using the wrong medium
2. using the wrong language, too technical
3. tmi
4. too long

Question 11

What are some problems between sender and receiver?

Answer 11

1. lack of trust and respect
2. demotivated employees
3. poor disciplined

Question 12

What are some problems with physical environment?

Answer 12

1. Too noisy of an environment
2. too much distance
   
   1. no fact to face
   2. hard to hear one another

Question 13

What can barriers of communication cause?

Answer 13

1. Uncompleted Tasks
2. Bad business reputation
   
   1. bad customer service
3. Low morale and motivation
4. Higher risks of accidents
5. Poor sales
6. Poor recruitment

Question 14

How can barriers of communication be resolved?

Answer 14

1. Appropriate Language (Jargon or No?)
2. Keep the Channel of communication short
3. feedback feedback feedback
4. Appropriate medium
5. Built trust and respect
6. Reduce Physical Barriers