2.1. Case Studies

Question 1

What is a business you could talk about for organizational structure?

Answer 1

ANZ Bank - has a tall organizational structure.

• The narrow span of control allows for close supervision of employees
• Clear lines of responsibility and control and a clear promotion structure
• Disadvantage is that communication is slow

Question 2

What is a business you could talk about for leadership style?

Answer 2

Rod Drury, Xero (accounting software).

• Leads from the front
• Lives the company vision
• Collaborates with employees
• Hard-working
• Ambitious
• Has a PATERNALISTIC leadership style

Question 3

What is a business you could talk about for policies and procedures?

Answer 3

The Warehouse.

Have very clear policies and procedures on how to serve customers, how to operate the tills, how to manage the store.

Without this, the employees wouldn’t know what to do as it is hard to tell 20+ employees what to do and manage them without having policies and procedures that are written down.

By having policies and procedures they are very clear about what they need to do, and the company values and ways of doing things don’t get lost.

Question 4

What is a business you could talk about for internal controls?

Answer 4

The Warehouse.

Employees have to log in under their name on the tills - means activities with sales and money are easy tracked.

Have security gates to detect when goods are stolen.

Cash is taken by security company at the end of each day.

Question 5

What is a business you could talk about for production methods?

Answer 5

Zespri (kiwifruit)

Use total quality management - always trying to improve production process, get employees input on the process.

Phoenix Juices

• Flow production method
• Means they can produce 1000s of bottles quickly and at a low cost but machinery costs a lot

Question 6

What is a business you could talk about for Corporate Social Responsibility?

Answer 6

Burgerfuel

• Uses waste oil from frying chips and converts it into biofuel.

Question 7

What is a business you could talk about for Philanthropy?

Answer 7

The Warehouse sponsors the Life Education Trust (Harold the Giraffe)

Question 8

What is a business you could talk about for Growth Strategies?

Answer 8

Xero (accounting software)

Opening new offices around the world - gives it access to new markets/customer base and so can grow its market share

The Warehouse

Purchased Noel Leeming to get more into consumer electronics - established brand name, technology, policies and procedures and market share.

Question 9

What is a business you could talk about for Organizational Culture?

Answer 9

Air New Zealand

• Pride in the business - representing New Zealand - reflected in customer service
• Collaborative culture - everyone works together
• Coaching and feedback - means that everyone can improve and employees can contribute their ideas.