2024 FTAGs Flashcards
Facility Must Post statement that resident may file a complaint with the _____ for any suspected _________.
SSA, noncompliance.
Facility Shall post Contacts for 9 Following Agencies
- SSA
- APS
- State Licensure Office
- Ombudsman
- Protection & Advocacy Network
- HCBS Programs
- Medicaid Fraud Control Unit
- QIO
- ADRC or other No Wrong Door Program
Grievance Policy states that following grievance info shall be posted or notified to residents…
- Right to anonymous grievance
- Grievance official’s contact info
- Timeframe for grievance review
- Right to obtain written decision
Contact info for grievance officer shall include:
Grievance official’s name, address, email, phone.
Grievance policy should include what 8 components?
- Notifying residents of policy
- Appointing grievance officer
- Protection during investigation
- Greivance Reporting
- Contents of written grievance decisions
- Corrective actions if grievance confirmed
- Holding duration of grievance result
- Educating staff on policy
Grievance decisions shall indicate these 7 pieces:
- Grievance received
- Summary of statement
- Steps of investigation
- Summary of findings
- Statement to confirm/deny grievance
- Corrective action
- Date of issuance of written decision
Grievance decision and evidence shall be maintained for…
3 years from date of decision issuance
What survey info shall be posted and where?
- Most recent survey results in accessible location.
- Notice of availability of surveys, certifications, and complaints from past 3 previous years
What survey info shall NOT be posted?
Any info that reveals resident / res. rep. identity
Mail shall be delivered to residents within what time frame?
24 hours
Personal care shall occur where…
outside public view
F586 - Resident Contact with External Entities
Resident always has right to contact external entities. Period.
Advanced Directives must be…
Offered, documented, governed by facility policy
NOMNC stands for…
Notice of Medicare Non-Coverage
NOMNC must be given to Medicare pt. A residents when?
At least 2 days before their end of coverage
NOMNC must be given to Medicare pt. B residents when…
- At least 2 days before end of their therapies coverage
NOMNC need not be give under what 3 conditions
- Beneficiary exhausts 100 day coverage period
- Beneficiary initiates discharge
- Beneficiary elects or revokes hospice benefits
SNF ABN stands for…
Advanced Beneficiary Notice (of Non-coverage)
When and why is a SNF ABN typically issued?
To transfer liability to Medicare beneficiaries that are about to receive a service that Medicare will likely not cover.
To whom/for what reason would a resident submit a “Demand Bill”
To Medicare for a Medicare Admin. Contractor to review non-covered charges to see if they should be covered
If resident dies or discharges, facility must refund the remainder of their un-used deposit(s) within _____ days of discharge date
30 days
The facility’s services that the resident WILL be charged for and the services the resident WON’T be charged for must be conveyed to the resident when?
- At time of admission or time of eligibility for Medicare/Medicaid
- When there are changes to facility offerings.
When price of services change, facility must notify resident how and when
By writing at least 60 days prior to change
How/what should a resident find out about their ability to get Medicare/caid benefits, and what they’ve already paid Out of Pocket?
Facility must display and provide oral and written info about how to apply and get reimbursed for privately covered bills.
Facility shall report resident representative to state when…
Representative is making clearly bad decisions for the resident
To what powers is a resident rep. entitled
Only the powers and controls that are given to the resident rep. by the resident or the courts (if rep is court mandated)
Resident right to adequate lighting shall include -
- Minimal glare
- Even light
- As much daylight as poss
- Extra lighting for tasks like reading
- Dimming options when poss
in a language they understand, resident should be informed of what 3 elements of their treatment
- Type of care/treatment they’re about to received
- Type of professional about to provide said care
- Risks and alternative trtmnt options
Resident Care Planning shall account for these 7 rights:
- Choose who is part of process
- Request a care plan
- Request Care plan revision
- Decide goals/types/freq/ duration of care plan
- Be informed in advance of care plan changes
- Actually receive the care that the C.P. outlines
- See the CP and sign off on sig. changes
5 IDT considerations before allowing medication self-administration
- Resident physical ability to self administer
- Resident cognitive ability to self administer
- Which meds are appropriate for self-admin
- Ability to store drugs safely
- DOCUMENT if rez self-admins
Each rez is entitled to what details about their attending physician?
- Name
- Specialty
- Contact info
If physician is not feasible, licensed or declines to work with rez, facility must…
Work with resident/rez rep to appoint new physician
Resident, Resident Rep, and Resident Physician shall be notified of what changes…
- Accident causes doctor-worthy injury
- Sig change in physical/mental
- Need to sig. alter treatment
- Decision to transfer/DC resident
Physician need not be notified, but resident and resident rep shall be notified of what changes?
- Change in room or roommate
- Change in resident rights or fed/state regulations that affect resident
Within what time frame, and in what format, must facility offer visibility to part or whole of medical record?
Within 24 hours (excl. holidays and weekends) in format requested by individual
Within what time frame must facility offer a COPY of medical record? What can they charge for?
Within 2 working days of request. Can charge for postage, labor, and supplies for the copy process.
7 Care components resident can never be personally charged for?
- Nursing services
- Food & Nutritional services
- Activities programming
- Room and bed
- Personal hygiene supplies
- Medically related social services
- Hospice services under Medicare/Medicaid
According to federal law, can resident be charged for a private room?
Yes, but only when not therapeutically required.
Phone, TV, Computer Personal reading, above and beyond food/beverages, and personal clothes have what in common?
CAN be charged to rez. personal funds.
4 Conditions must be satisfied to charge resident personal funds
- Not already covered by Medicare/caid
- Knowingly requested by resident/rep
- NOT required condition of stay to purchase
- Informed orally & in writing what the charge is for and how much
In what situation does resident NOT have right to pick a roommate
- Would require kicking out their current roommate
- Different payment sources, and facility doesn’t take one.
- The roomie isn’t eligible to live there or doesn’t need to be there
Only 3 reasons a resident can refuse room transfer
- From skilled to unskilled
- From unskilled to skilled
- Solely for staff convenience
6 categories of external ppl resident has right to IMMEDIATE access from
- Rep. of state
- Rep of feds (secretary)
- Rep of ombudsman
- Rep of DD or mental disorder agency
- Resident representative
- Resident physician
What 4 criteria must be satisfied for resident to perform work for facility
- # is at or above prevailing rates
- Care planned appropriately
- Resident agrees
- Rez has right to refuse
Care plan must reflect ________ if resident works for facility
- Resident wants to and is appropriate for work at facility
- Paid or voluntary
When must a resident’s withdrawal request be granted?
MEDICARE:
$100 or less, same day. $100 or more, within 3 banking days
MEDICAID
$50 or less, same day. $50 or more, within 3 banking days
Resident has 24/7 right to visitation except for these 6 limitations:
- Prevent Infection
- Visitor performed criminal acts
- Visitor = innebriated/disruptive
- Nighttime. Still must have system in place for approved visitors
- Visitor history of bringing in contraband
- Visitor suspected of abuse, exploitation, etc. can be supervised, limited, or denied until investigation is complete
Facility must do what with visitation rights?
Inform residents!
Facility must make what 5 accommodations for resident council?
- Provide space and notice
- No staff/visitors unless invited
- Provide designated staff member to assist and respond to group
- Actually consider, respond, document what rez council says
- Allow family council as well
If facility pools resident funds, each resident’s funds must still be accounted
Seperately
Upon each transaction of resident funds…
Record info and give receipt to resident of transaction
Account statements must be provided to resident/representative when?
- Upon request.
- Quarterly, within 30 days after end of fiscal quarter
Facility must insure all resident deposited funds by…
Surety bond equal to the $ a rez has deposited (with resident as beneficiary)
Resident shall be informed of their rights/rules…
- Prior to/upon admission
- Orally AND in writing
- Receipt of info acknowledged in writing
To satisfy resident right to communication privacy, resident shall have reasonable access to private forms of:
- Phone
- Internet
- Mail/packages (incl. stationary, writing, postage at resident’s expense)
6 Required Notices
- How personal funds will be protected
- List of all pertinent agencies & rez advocacy groups
- Statement that rez may file a complaint with state survey agency
- Info re: Medicaid/Care coverage
- How to file grievances/complaints
- Resident Rights
F600 (Freedom from Abuse and Neglect) Citation are always…
Level 2 or a bove
Abuse Definition?
Willful infliction of injury, unreasonable confinement, intimidation or punishment with resulting physical harm, pain or mental anguish
Neglect Definition?
When facility is aware of, or should’ve been aware of, goods or services that rez requires but facility fails to provide, resulting in phys. harm, pain, or mental anguish
Resident living in secured/locked area would not be considered involuntary seclusion as long as following 4 criteria are met:
- Clinical reason given for confinement (not diagnosis alone)
- Rez/rez rep involved in care planning
- Facility still provides immediate access to visitors
- Documentation and review ongoing by physician and IDT
- Criteria MANDATORY for physical restraint to be employed:
- Very last resort (
- Monitor rez while restrained
- Least restrictive restraint for least time possible
- Restraint is treating a specific medical symptom
- All above is documented
If chemical restraint is being used, documentation and procedure shall reflect which 5 components?
- Adequate indication meriting use
- Lowest possible dose & duration
- Monitor Efficacy & Adverse Effects
- Gradual dose reduction
- Behavior interventions attempted
If PRN in place for chem. restraint…
Still cannot be administered w/o a specific diagnosed symptom being doc’d in the clinical record
Facility must not employ ppl guilty of abuse, neglect, exploitation, misappropriation of property. Where must facility look to see if such guilt exists?
- Court of law
- Nurse aide registry
- Disciplinary action from a licensure body
What if facility has its own intel about a nurse/cna being unfit for service according to a court of law?
Must report to state registry/licensing bodies
Written policies about abuse and neglect shall include the following 8 components:
- screening
- training
- prevention
- identification
- investigation
- protection
- reporting/response
- QAPI to improve policies
How should workers learn about reporting coworkers?
Conspicuous notice of employee rights including right to file a complaint about coworker crime(s)
How often must facility re-educate their staff about violation reporting policies? How shall training be documented?
Annually at least. Document by each employee’s signing they were notified.
If a covered individual witnesses a crime, who reports to whom?
Covered individual reports crime to administrator, state survey agency, and 1+ law enforcement agency
If a covered individual witnesses a non-criminal violation (abuse, neglect, exploitation, etc.) who reports to whom?
Covered individual reports to admin . Admin reports to Survey Agency
What is the timeframe for reporting a crime or violation?
Within 24 hours.
If serious bodily injury occurs, report within 2 hours.
What are penalties for a covered individual’s failure to report?
$200K, and potential ban from work in federal health.
If failure to report leads to additional violations, increase to $300K
Report of violation shall be documented and include
- Date and time report was made
- Thorough account of incident allegation
- How residents are being protected
For what types of violations should a follow-up investigation be conducted?
ALL!
Criminal, non criminal. Doesn’t mater. Even if external agency does an investigation, facility must still investigate.
When should investigation results of alleged violations be reported?
Within 5 working days of alleged incident.
To whom should investigation results of alleged violations be reported?
Administrator, Survey Agency, additional relevant agencies
An injury of an unknown source considered reportable when all of the following are true:
- Source of injury not observed by anybody
- Source of injury could not be explained by resident
- Injury is suspicious due to any of following:
-extent
-location
-reccuring
-multiple at once
Five situations when a facility can discharge one of its residents.
- Facility cannot meet resident’s needs
- Resident’s health has reached a point where no NF services are needed.
- Resident’s presence threatens other residents’ safety/health.
- Resident cannot pay for stay. MCR/MCD coverage lapsed
- Facility Closes
Which reasons for discharge require PHYSICIAN documentation?
Basis for discharge must ALWAYS be documented.
Physician documentation required when…
- Facility cannot meet resident’s needs (exact needs that cannot be met require documentation)
- Resident’s health has reached a point where no NF services are needed.
- Resident’s presence threatens other residents’ safety/health.
Can a resident be discharged while they are appealing their MCR/MCD coverage?
No
6 pieces of info to be given to resident’s RECIPIENT of discharge (who is receiving resident)
- Contact of practitioner responsible
- Rez representative’s contact info
- Advanced directive
- Special instructions / precautions
- Comprehensive Care Plan Goals
- DC Summary
Notice must be given to resident/representative in writing how long before DC?
At least 30 days
Timing of DC notice can be shorter when…
- Safety/health of ppl in facility is endangered
- Rez health improves to allow sooner DC
- More immediate DC due to medical necessity
- Rez has only resided in facility less than 30 days before planned DC date
3 places a DC notice goes to…
- To resident in writing, in way they understand.
- Send copy of notice to state ombudsman (incl. proof notice was given to rez)
- Record reasons for DC in medical record
~Update the notice recipients with new info if notice changes~
In case of emergency DC, what must-do’s of DC notice can be abandoned?
None! All still apply.
7 Components that DC Notice shall contain:
- Reason for DC
- Effective Date of DC
- Location where rez is going
- Statement of rez. appeal rights
- Contact info and assistance for appeal
- Contact info of LTC ombudsman
- Advocacy org’s for IDD/Mental disorder orgs if relevant
F624 - Orientation for Transfer/Discharge (basic message)
Facility must prepare and orient resident to their DC so that its safe and orderly. Facility should document that they have oriented and prepared resident accordingly.
Before AND upon transfer of resident to hospital/therapeutic leave, facility must provide these two written policies to resident/representative
Bed hold regulations
&
Facility Bed Hold Policy
Where in the building shall resident be admitted upon return from therapeutic leave?
To same room, if still available.
To same building part. If unavailable, offer room change to same building part when available
What happens if facility turns down a resident’s return after therapeutic leave?
Constitutes a facility-initiated discharge and all D/C procedures must be followed
What orders must facility have for resident upon their admission?
Physician orders for rez’ immediate care, including at min:
-Dietary, meds, and routine care req’s
When must each resident be given a comprehensive assessment?
W/in 14 days of admission.
W/in 14 days of a significant change.
1x every 12 months.
What tool should facility use to conduct Comprehensive Resident Assessment?
Resident Assessment Instrument (RAI)
Who shall conduct the RAI (execution and signature)?
Executed by IDT. Finalized by signature of RN Assessment Coordinator.
The comprehensive assessment shall be derived from what 4 information sources?
- Resident communication and observation
- Staff members of all shifts
- Record Review
- Optionally, resident’s doctor, fam member(s), and/or representative
When is a Significant Change in Status determined?
- 2+ health areas improve or decline
- Hospice status changes
- IDT determines assessment & care plan revision would be beneficial.
How often must a facility conduct a quarterly resident assessment?
Once every 92 days
What tool shall the quarterly resident assessment use?
CMS Quarterly Review Instrument
How long after the A.R.D. shall the MDS be completed?
14 days
How long must resident assessments be maintained in active clinical record?
15 months before data can be moved to Medical Records department.
How long after ARD shall facility have MDS encoded and ready to send to CMS?
7 days
How long after ARD shall facility actually TRANSMIT the encoded MDS?
14 days.
What MDS information should be encoded?
- Admission Assessment & Updates
- SCSRs
- Quarterly Review Assessments
- Items pertaining to DC, Re-entry, and Death
- Background facesheet info, if no admission assessment available
Who must certify a resident assessment?
Each person who helps with the assessment must sign and certify.
Penalty for falsely signing MDS?
Penalty for getting somebody else to false sign?
$1K for false signing.
$5K for making someone else.
Typically, a facility may NOT admit a patient with a mental disorder or intellectual disability. What are the exceptions?
- Readmission from hospital.
- Facility srvcs are for the same condition as the one treated in hospital
- Attending physician has certified that patient is likely to require less than 30 days.