2023 인터뷰 카페 Flashcards
(28 cards)
Hi, How are you?
Good, thanks. How are you?
What can I get for you?
Can I possibly[|pɑːsəbli] talk to the manager?
She’s not here.
I’m actually looking for job at the moment.
Do you mind if you pass my resume to your manager?
I’m a manager.
Hi how are you?
What’s going on?
I was wondering if you were hiring at the moment[|moʊmənt]
이력서 주기
This is my resume.
대화 끝
It’s nice talking to you. Have a good day.
What day of the week are you available?
Weekends are available [əˈveɪləbl] all day, Weekdays are available in the afternoon and evening.
What hours can you work?
I’m thinking about 20hours to 30hours a week. But I can do more depending on the Cafe situation.
Have you worked in a cafe before?
Yes, I have experience as a batista. I worked for about a year at a cafe.
Where was the Cafe?
Its name is Twosome Place, and It’s located in South Korea.
Have you ever worked at a cafe in Canada?
I haven’t yet worked at a cafe in Canada, but I’m familiar with cafe menu, machines, and service. So I’m confident[|kɑːnfɪdənt] that I can adapt[əˈdæpt] quickly.
Could you provide some details about your previous work schedule and shifts?
I worked for four hours on weekday afternoons (from one to five p.m.) Sometimes I also worked on weekends.
How was your previous cafe?
It was near a library, so many students came. There was a large parking lot, so big groups of customers came too.
Tell me a little bit your time at your previous cafe.
A. 커피 및 음식 준비/ 기계 작동 및 유지
I prepared coffee, beverages, and food. I used espressos machines, ovens, ice cream machines, and so on. And I cleaned and maintained them.
Tell me a little bit your time at your previous cafe.
A. 청결, 재고
I ensure[ɪn|ʃʊr]d that the cafe was kept clean and well-stocked.
Tell me a little bit your time at your previous cafe.
A. 손님 주문 계산
I took orders from customers using POS system, and when customers needed help with the menu, I explained and recommended the menu.
Can you get the customer’s order right away?
I think I need some time to learn, but I’ll be able to do it soon.
솔직히 걱정되는 점도 있지만, 난 잘할 거야.
To be honest, it’s been a while since I worked at a cafe and I’m not familiar with English yet. So I think I need time to adapt[əˈdæpt] But I’m confident that I’ll do well soon because this is what I have done and I learn quickly.
Can you tell me about the time when you’ve come across a challenging situation?
When a big group of more than 10people came to our Cafe and ordered different menus all at once.
Actuallt this has often happened.
we decided to prioritize[praɪ|ɔːrətaɪz] foods such as starting with bagles that took a long time to bake.
At the end we double-checked all the orders,
So we could efficiently[uh·fi·shuhnt·lee] and accurately serve all the menus to the customers.
Can you tell me about a time when you’ve seen something happening you didn’t really agree with? How did you react to that?
I listen first, and I try to understand. But if I still can’t agree with that, I express my opinion and try to find a solution that everyone can agree on.
How would you deal with a difficult situation?
First, I listen to the customers.
Second, I empathize [ˈemfəsaɪz] with them.
Third, I try to solve the problem or find someone who can help.
When you visit a cafe, as a customer, what are some things you like that would make you want to go back? What are your expectations?
When I visit a cafe as a customer, I want to go back if the staff is friendly. It make me happy when the staff smiles and is kind. So, if I worked here, I would always be friendly and wear a smile.
Can you also give me an example of when you proactively made a customer or one of your guests satisfied?
A baby
I notice a customer with a baby, so I asked if they needed a special chair for the baby and quickly arranged it for them.
