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Advanced Admin > 2022-04-09 (1-51 Verified) > Flashcards

2022-04-09 (1-51 Verified) Flashcards

1
Q
  1. Universal Containers uses Enterprise Territory Management to assist with the assignment of records. Each territory has only one user assigned. A sales rep converts a lead to an opportunity and the lead owner belongs to the same territory as an account that the opportunity was converted to.
    What is the expected assignment of the opportunity?
    A. The opportunity is assigned to the same territory as the account,, and the lead owner becomes the opportunity owner. The lead owner is added as an inactive member of the territory,
    B. The opportunity is assigned to the same territory as the account, and the lead owner becomes the opportunity owner.
    C. A The opportunity is assigned to the same territory as the account, and the opportunity owner is the sole member of the territory.
    D. The opportunity is assigned to the forecast manager of the territory.
A

C. A The opportunity is assigned to the same territory as the account, and the opportunity owner is the sole member of the territory.

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2
Q
  1. Salesforce Knowledge offers the ability to store PowerPoint files, PDFs, office documents, and any other type of file with no restriction on size or length.
    A. False
    B. True
A

A. False

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3
Q
  1. An administrator for Cloud Kicks has received several requests to update Salesforce reports with fields that users are unable to see on the report. The administrator notices that the missing fields are new custom fields and the reports are created with custom report types. What should the administrator do to make this an easier process?
    A. Mark the fields and Visible and Read Only on the user Profiles.
    B. Ensure the reports are being created with the correct hierarchy level.
    C. Build reports for the users and save them in a shared folder.
    D. Enable Auto add new custom fields to custom report type layouts.
A

D. Enable Auto add new custom fields to custom report type layouts.

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4
Q
  1. Universal Containers uses a Private Sharing model for Accounts. User A is onboarded to User B’s team and given the same Profile and Role. Both users own 20 Accounts but User B is able to see 40 Accounts, whereas User A can only see the 20 they own.
    What are two possible reasons for this? Choose 3 answers.
    A. User B is a member of a Queue that gained access to the records through a sharing Rule.
    B. User B is a member of a Group that gained access to the records through a Sharing Rule.
    C. User B had the records manually shared with them.
    D. User B had the records shared with them through a Permission Set.
A

A. User B is a member of a Queue that gained access to the records through a sharing Rule.
B. User B is a member of a Group that gained access to the records through a Sharing Rule.
C. User B had the records manually shared with them.

Not D since it is unlikely to be only 40 records if View All access was given.

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5
Q
  1. The administrator at Universal Containers needs to convert a lookup relationship to a master-detail relationship. What should the administrator verify to ensure that the conversion is successful?
    A. The lookup field is required on the child object.
    B. No roll-up summaries exist on the lookup object.
    C. The lookup field in all records contains a value.
    D. The owner is the same for all related records
A

C. The lookup field in all records contains a value.

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6
Q
  1. What is the first step before setting up entitlements?
    A. Enable entitlement management
    B. Customize entitlements fields
    C. Set up service contracts
    D. Specify the entitlements-related lookup filters on cases
A

A. Enable entitlement management

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7
Q
  1. How can an administrator use the service cloud console to increase the efficiency of support users? Choose 3
    A. configure the idea themes page layout with buttons and links to case detail information
    B. configure it to manage chatter answers cases and live agent chat conversations.
    C. customize the softphone to provide a screen pop-up on incoming support calls.
    D. enable the service cloud console application in salesforce communities.
    E. use publisher actions in case feed to combine the publisher extension menus in a single row.
A

A. configure the idea themes page layout with buttons and links to case detail information
B. configure it to manage chatter answers cases and live agent chat conversations.
C. customize the softphone to provide a screen pop-up on incoming support calls.

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8
Q 
8. After a recent release, users report that the look and feel of the app they use is different. Fields are appearing in a different place on the page, related lists are missing, and tabs are rearranged. How should an administrator troubleshoot this?
A. Setup Audit Trail
B. Debug Log
C. App Manager
D. Page Layouts
A

A. Setup Audit Trail

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9
Q 
9. Which permission do you need to manage entitlements? Choose two answers.
A. "Customize Entitlement"
B. "Customize Application"
C. "Manage Entitlements"
D. "Manage Application"
A

B. “Customize Application”

C. “Manage Entitlements”

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10
Q
  1. Universal Containers needs to use a different pricebook for sales representatives in each of the US, LATAM, EMEA, and APAC regions. What should the system administrator do?
    A. Clone the standard pricebook and create separate pricebooks for each region
    B. Add a different list price for products depending on the region
    C. Create a separate pricebook for each region
A

A. Clone the standard pricebook and create separate pricebooks for each region

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11
Q 
11. Which tools would you use to deploy metadata from one organization to either a RELATED or UNRELATED organization? Choose two answers.
A. Unmanaged Packages
B. Force.com IDE
C. Force.com Migration Tool
D. Change sets
A

B. Force.com IDE

C. Force.com Migration Tool

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12
Q
  1. A sales manager is receiving an “insufficient privileges” error when viewing a contact. The contact owner is under the manager in the role hierarchy and
    “grant access using hierarchies” is checked in their sharing settings. Why is the sales manager not able to view the contact?
    A. The contact sharing settings are private, so access to the record is omitted to the contact owner and system administrator
    B. The account sharing settings are controlled by the parent, and the account owner is NOT under the sales manager’s role
    C. The contact sharing settings are controlled by the parent, and the account owner is NOT under the sales manager’s role
    D. The contact owner has NOT selected the option to share contacts with others in the role hierarchy
A

C. The contact sharing settings are controlled by the parent, and the account owner is NOT under the sales manager’s role

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13
Q
  1. How can content types be used in CRM Content? Choose two answers.
    A. With upload rules, to limit the size of content files.
    B. With library rules, to limit the number of libraries created
    C. With validation rules, to capture complete data
    D. With content fields, to control the content detail page layout
A

C. With validation rules, to capture complete data

D. With content fields, to control the content detail page layout

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14
Q 
14. Which deployment tool can be used to deploy metadata from a developer edition organization to another organization? choose 2
A. Force.com Migration tool
B. Force.com IDE
C. Data loader.
D. Change sets
A

A. Force.com Migration tool

B. Force.com IDE

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15
Q 
15. What declarative tool lets administrators test Lightning email temples and automations in a sandbox environment and then move what's successful to a production environment?
A. Change Sets
B. ANT Migration Tool
C. Salesforce CLl
D. Lightning Flow
A

B. ANT Migration Tool

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16
Q
  1. An administrator wants to report on activities related to a specific account over the past 18 months but some of these activities have been archived. How can the administrator obtain a report with the correct data?
    A. Export archived activities using the data loader.
    B. Use the weekly data export to obtain the archived activities.
    C. Open a case with support to extend archived days.
    D. Restore archived activities from the activity archive object.
A

C. Open a case with support to extend archived days.

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17
Q 
17. Universal Containers wants to track invoices with a custom object. They want to be able to view any invoices as a related list on the Opportunity record page. Which feature would ensure can view all invoices associated with an Opportunity if the user can view the parent Opportunity record?
A. Sharing Rules
B. Lookup Relationships
C. Field Level Security
D. Master-Detail Relationships
A

D. Master-Detail Relationships

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18
Q
  1. Universal Containers plans to migrate its existing knowledge base in to Salesforce Lightning Knowledge. Which two statements must be considered? Choose 2 answers.
    A. Article numbers change during migration
    B. Each article must be associated to a record type
    C. Classic Knowledge Attachments are moved to the files related list
    D. Approval process history migrate to Lightning Knowledge
A

B. Each article must be associated to a record type

C. Classic Knowledge Attachments are moved to the files related list

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19
Q
  1. Which two results can be expected it an administrator uses Data Loader to transfer ownership of account records? Choose 2 Answers.
    A. All manual sharing is removed from the records that are transferred.
    B. All account teams are removed from the records that are transferred.
    C. All new owners are automatically notified of their new account ownership.
    D. All ownership-based sharing rules for the records are recalculated.
A

A. All manual sharing is removed from the records that are transferred.
B. All account teams are removed from the records that are transferred.

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20
Q 
20. Recruiters at Universal Containers want to associate a position with their related job applications using two custom objects-Position and Job always have a related position. If a position is deleted, the corresponding job applications are deleted. What type of object relationship will meet this requirement? 
A. Junction
B. Hierarchical
C. Lookup
D. Master-detail
A

D. Master-detail

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21
Q
  1. Which two types of data should a sales representative access from the Forecasts tab when using Collaborative Forecasts?
    Choose 2 answers.
    A. Forecast amount for each opportunity stage
    B. Opportunities that make up each forecast amount
    C. Forecast amount for other representatives on their team
    D. Forecast amount for each forecast category
A

A. Forecast amount for each opportunity stage

D. Forecast amount for each forecast category

22
Q 
22. Your company sells large mainframes that are delivered in one delivery but are paid for with several regular installments. What type of schedule should you set up?
A. Don't create any default schedule
B. Default Revenue and Quantity Schedule
C. Default Quantity Schedule
D. Default Revenue Schedule
A

D. Default Revenue Schedule

23
Q
  1. Universal Containers created a few new fields on the account object as well as a new section on the page layout in the config sandbox. After positive test results, the administrator created and uploaded a change set with the new fields from the sandbox to production. Unfortunately, the administrator forgot to add the page layout. Which two options can the administrator take to deploy the page layout? Choose 2 answers.
    A. Deploy the existing change set. create and deploy a new change set containing the page layout.
    B. Edit the change set in production to add the new page layout before deploying the change set.
    C. Add the page layout to the existing change set in the sandbox and upload the change set again.
    D. Clone the change set in the sandbox, add the new page layout to it and upload to production.
A

A. Deploy the existing change set. create and deploy a new change set containing the page layout.
D. Clone the change set in the sandbox, add the new page layout to it and upload to production.

24
Q
  1. An Administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile. Which two approaches could be used to meet this request? Choose 2 answers.
    A. Create a permission set with read and write access for the product object and assign it to the marketing users
    B. Change the access levels in the marketing user standard profile to read, create and edit for the product object
    C. Create a new profile for the marketing users and change the access levels to read, create and edit for the product object
    D. Create a permission set with read, create and edit access for the product object and assign it to the marketing users
A

C. Create a new profile for the marketing users and change the access levels to read, create and edit for the product object
D. Create a permission set with read, create and edit access for the product object and assign it to the marketing users

25
Q
  1. AW Computing uses a private sharing model for cases. A select group of five users need read/write access to all cases with a specific record type. Of these users, one is assigned the Support Manager profile and four are assigned the Support Representative profile. How can the administrator meet this requirement?
    A. Modify the Support Manager and Support Representative profiles to View All Data access on all cases with the record type.
    B. Create a new profile for the five users with View All Data access; remove access to the record type from all other profiles.
    C. Create a public group for the users and use criteria-based sharing rules to share cases with the record type to that group.
    D. Create a public group for the users and a custom parent case record with the record type; share this case by record owner.
A

C. Create a public group for the users and use criteria-based sharing rules to share cases with the record type to that group.

26
Q 
26. In Collaborative Forecasts, which permissions are required in order to upload quota data for all users? Choose 2
A. Customize Quotas
B. View all Forecasts
C. View all data.
D. Manage all data
E. Manage Quotas
F. Customize Forecasts
A

B. View all Forecasts

E. Manage Quotas

27
Q
  1. The vp of sales noticed that sales representatives are extending their close dates to the future on their opportunities. How can the sales managers determine how many times close dates are being changed? choose 2
    A. use workflow to update a count field when the close date field has changed using the criteria ISCHANGED(closedate).
    B. Have a developer create an apex trigger to update a count field when a change to the close date field has been made.
    C. Use workflow to update a count field when the close date field has changed using the criteria closedate> PRIORVALUE(closedate)
    D. Add a formula field on the page layout of the opportunity with the default value set to PRIORVALUE(close date).
A

A. use workflow to update a count field when the close date field has changed using the criteria ISCHANGED(closedate).
B. Have a developer create an apex trigger to update a count field when a change to the close date field has been made.

28
Q
  1. The Sales Manager at Universal Containers would like a dashboard to view each of the sales representative’s opportunities, accounts, and related cases. What is a recommended solution?
    A. Create a dynamic dashboard and insure the sales manager has the “View My Team’s Dashboard” permission.
    B. Create an individual dashboard for each sales representative with opportunity, account, and case components.
    C. Create a dashboard and add filters for users, opportunities, accounts, and cases.
    D. Create a dynamic dashboard and add filters for opportunities, accounts and cases
A

A. Create a dynamic dashboard and insure the sales manager has the “View My Team’s Dashboard” permission.

29
Q
  1. Which of the following is NOT true about article types in Salesforce Knowledge?
    A. An organization must have 2 article types to enable Knowledge.
    B. Article Types may include attachments.
    C. Article Types are typically short HTML documents.
    D. Article Types should enable ‘actionable’ content.
A

A. An organization must have 2 article types to enable Knowledge.

30
Q
  1. The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of “Open” before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?
    A. Use a quick action to change the status value and a workflow rule to update a date field.
    B. Use a formula field to calculate the difference between the current and created data when the status changes through inline editing.
    C. Use a workflow rule that sends an email when the Lead Status is changed and an approval process to update the status.
    D. Turn on field history tracking for the lead status field and create a report based on that field.
A

B. Use a formula field to calculate the difference between the current and created data when the status changes through inline editing.

31
Q
  1. What should an administrator consider when setting up and maintaining salesforce knowledge? choose 3
    A. Knowledge settings must be configured to allow users to create an article from a case
    B. Article version numbers must be assigned by a knowledge manager for tracking.
    C. Enabling knowledge on a user record requires licensing.
    D. Solution category browsing must be enabled in solution settings.
    E. Data category visibility is assigned through roles and profiles.
A

A. Knowledge settings must be configured to allow users to create an article from a case
D. Solution category browsing must be enabled in solution settings.
E. Data category visibility is assigned through roles and profiles.

32
Q
  1. North Trail Outfitters want to automate the assignment of territories to opportunities. Which two features are needed to meet this requirement.
    A. Create an Apex Class
    B. Enable filter-based Opportunity Territory Assignment
    C. Enable opportunity owner-based sharing
    D. Create Assignment Rules
A

B. Enable filter-based Opportunity Territory Assignment

D. Create Assignment Rules

33
Q
  1. Universal Containers created and tested a new approval process in a developer sandbox. While the approval routings were correct, the approvers were NOT receiving the notification emails. What could be the cause of this issue?
    A. Approvals can only be tested in a fail or partial data sandbox.
    B. The email relay is disabled in the sandbox.
    C. Email deliverability CANNOT be changed in a sandbox.
    D. The email address for the users in the sandbox are invalid.
A

D. The email address for the users in the sandbox are invalid.

34
Q
  1. The marketing department at universal containers regularly changes the page layout requirements for its custom marketing objects. The VP of
    Marketing has asked the administrator for permission to configure only
    these objects. What can the administrator do to meet this request?
    A. Grant the VP of marketing the ability to log in as a user who is a system administrator.
    B. Set up the VP of Marketing as a delegated administrator for the custom marketing objects.
    C. Create a custom profile with edit permission on the custom marketing objects and assign to the VP of marketing.
    D. Enable the marketing user permission on the user record for the VP of Marketing
A

B. Set up the VP of Marketing as a delegated administrator for the custom marketing objects.

35
Q
  1. An administrator has been asked to create a report showing all newly created chatter groups by a custom designation divided by the four departments that maintain chatter groups- partners, corporate, practices and solutions. How can an administrator meet this reporting requirement?
    A. Use a multi-select picklist field to bucket chatter groups in the report according to department.
    B. Create tags for chatter groups and create a summary report for newly created chatter groups.
    C. Create a report type for chatter groups and create a summary report for newly- created chatter group.
    D. Use a bucket in the chatter groups report to categorize the four different departments.
A

D. Use a bucket in the chatter groups report to categorize the four different departments.

36
Q
  1. Universal Containers wants to create a Feedback__c custom object related to Account and ensure all feedback records are owned by the same user as the Account owner. How should an administrator relate Feedback__c to Account?
    A. Create a lookup Account field and filter on Feedback__c.
    B. Create a master-detail field on Feedback__c.
    C. Create a junction object between Account and Feedback__c.
    D. Create a hierarchical field on Feedback__c.
A

B. Create a master-detail field on Feedback__c.

37
Q 
37. Cloud Kicks (CK) has recently decided to use Collaborative Forecasting to optimize the accuracy and efficiency of its sales cycle. The CK sales operation manager wants to enable supervisors and their subordinates to make changes to any forecast amounts that inaccurately reflect their current pipeline. Which two settings should be enabled to meet this requirement?
Choose 2 answers
A. Revenue adjustments
B. Owner adjustments
C. Manager adjustments
D. Payout adjustments
A

B. Owner adjustments

C. Manager adjustments

38
Q
  1. A member of Universal container’s support team is assisting a sales rep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record, but the support member is unable to edit the opportunity, Which solution would provide edit access to the opportunity?
    A. Add the support team member to the opportunity team and assign read/write access to the member
    B. Change the support team member’s role to a role above the sales rep in the org’s role hierarchy
    C. Change the Organization-Wide Defaults internal access for opportunities to public read/write
    D. Create a permission set for opportunity edit and add it to the support member’s user record
A

A. Add the support team member to the opportunity team and assign read/write access to the member

39
Q
  1. Universal Containers uses Territory Management to manage its sales territories. Territory managers and sales representatives are at the same role level in the role hierarchy. Account and Opportunity objects are set to private.
    Which three permissions should be granted to territory managers. Choose 3 answers
    A. View, Edit, Transfer, and Delete accounts assigned to the territory, regardless of who owns the accounts.
    B. View All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
    C. Transfer All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
    D. Transfer and Delete opportunity assigned to the territory, regardless of who owns the opportunities.
    E. Edit All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
A

A. View, Edit, Transfer, and Delete accounts assigned to the territory, regardless of who owns the accounts.
B. View All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
E. Edit All opportunities associated with accounts in the territory, regardless of who owns the opportunities.

40
Q
  1. Cloud Kicks (CK) has a sneaker of the month product that is sold as an annual subscription at the price of $1, What type of product scheduling should the CK administrator set up to accurately capture that information?
    A. Revenue Schedule Only
    B. Inbound Scheduling
    C. Quantity and Revenue Schedules.
A

C. Quantity and Revenue Schedules.

41
Q
  1. The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user. How can an administrator meet this requirement?
    A. Create a workflow field update to update the IsClosed field to True if a dosed opportunity is modified.
    B. Set all fields to Read-Only on the standard Closed Opportunity page layout.
    C. Set the Do Not Modify Closed Opportunity permission for all profiles.
    D. Create an opportunity validation rule with the formula; PRIORVALUE( IsClosed ) = True.
A

D. Create an opportunity validation rule with the formula; PRIORVALUE( IsClosed ) = True.

42
Q
  1. Universal Containers wants to convert a lookup relationship to a master detail relationship. What action should the administrator take prior to converting the relationship?
    A. Ensure all existing records have a value in the current lookup field.
    B. Delete the current lookup field before adding the new master-detail field.
    C. Select the allow re-parenting option on the master-detail relationship field.
    D. Remove roll-up summary fields on the parent prior to changing the field type.
A

A. Ensure all existing records have a value in the current lookup field.

43
Q
  1. What access can users have to Accounts and Opportunities when territory management is enabled?
    A. Transfer and Delete opportunities regardless of the owner of the record
    B. View Account records regardless of the account record owner
    C. Edit, Transfer and Delete Opportunity records regardless of the record of the owner
    D. Edit Opportunity records regardless of the account owner
A

B. View Account records regardless of the account record owner

44
Q
  1. A sales manager cannot view a contact owned by a salesperson. The salesperson is below the sales manager in the role hierarchy. Why is the sales manager unable to view the contact?
    A. Contact sharing settings have Grant Access Using Hierarchies unchecked.
    B. The contact is NOT linked to an account.
    C. The contact has MOT been manually shared with the manager.
    D. Contact sharing settings ace Private.
A

B. The contact is NOT linked to an account.

45
Q
  1. Universal Containers purchased Field Service Lightning Licenses in Production and wants to make these license available in an active development sandbox with the minimum development impact. How should an administrator create these licenses in the sandbox?
    A. Use the Match Production Licenses tool.
    B. Merge Production and the sandbox using a template.
    C. Refresh the sandbox from production.
    D. Submit a Salesforce support case.
A

C. Refresh the sandbox from production.

46
Q 
46. U.C wants to archive cases that have been closed for two or more years. the cases need to be removed from salesforce and be available to be loaded into the company's data warehouse. How can the administrator automate this process? choose 2
A. enable the case archive feature.
B. schedule the data export service.
C. use the data loader
D. use an Appexchange product
A

C. use the data loader

D. use an Appexchange product

47
Q
  1. Cloud kicks wants to understand the implications of archived Activities.
    Which two considerations should an administrator communicate regarding archived Activities? Choose 2 answers
    A. Events created more than 365 days ago are archived.
    B. Archived activities are deleted after 365 days.
    C. Events that ended more than 365 days ago are archived.
    D. Closed tasks created more than 365 days ago with no due data are archived.
A

C. Events that ended more than 365 days ago are archived.

D. Closed tasks created more than 365 days ago with no due data are archived.

48
Q 
48. Universal Containers wants to create a Job Application custom object related to a Job Posting custom object. They would also like a no-code solution to calculate the number of Job Applications for each Job Posting. What type of field should an administrator create on the Job Application to enable this functionality?
A. Lookup
B. Roll-up Summary
C. Master-Detail
D. Formula
A

C. Master-Detail

49
Q
  1. How should an administrator ensure article managers use specified values for custom article fields?
    A. Create a formula field in the article.
    B. Use field dependencies on article types
    C. Create different article types for different requirements.
    D. Require a held on the page layout.
A

B. Use field dependencies on article types

50
Q
  1. Which two deployment tools should be used to deploy metadata from a Developer Edition organization to another organization? Choose 2 answers
    A. Salesforce Extensions for Visual Studio Code
    B. Data Loader
    C. Ant Migration Tool
    D. Change sets
A

A. Salesforce Extensions for Visual Studio Code

C. Ant Migration Tool

51
Q
  1. Sales representatives are reporting trouble syncing quotes with their related opportunities. What is a possible explanation for this problem? Choose two
    A. The user does not have Edit permissions on the quote.
    B. The quote contains an archived list price.
    C. The quote is attached to a closed opportunity.
    D. The attached currency is no longer active.
A

B. The quote contains an archived list price.

D. The attached currency is no longer active.

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