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Advanced Admin > 2022-03-18 (verified) > Flashcards

2022-03-18 (verified) Flashcards

1
Q 
1. List the different prices that are available for a product. Choose 3 answers.
A. Sales Price
B. Discounted List Price
C. Product Price
D. Standard Price
E. List Price
A

A. Sales Price
D. Standard Price
E. List Price
Answer: A,D,E

There is Discount Price, but no Discounted List Price.

Standard Price, List Price are both Product Prices (but there is no Product Price field)

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2
Q
  1. What should a system administrator consider before using territory management? Choose 2 answers.
    A. It does not work in parallel with sharing functions
    B. You need to contact Salesforce to have it enabled
    C. Forecasts are derived from Territory hierarchy, not Role hierarchy
    D. Once enabled it cannot be disabled
A

A. It does not work in parallel with sharing functions
C. Forecasts are derived from Territory hierarchy. not Role hierarchy
Answer: A, C

No need to contact Salesforce.

It can be disabled.

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3
Q 
3. Which three types of prices should an administrator set for an organization's products? Choose 3 answers.
A. Standard prices
B. Sales prices
C. List prices
D. Discount prices
E. Product prices
A

A. Standard prices
C. List prices
D. Discount prices
Answer: A,C,D

Sales Prices is set by the Sales agent (actual Sold value).

Product prices is not a field.

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4
Q
  1. What should an administrator do to keep secure fields protected in email templates?
    A. Remove the fields from the email.
    B. Use classic encrypted fields.
    C. Set up an approval process for email alerts.
    D. Implement GDPR.
A

B. Use classic encrypted fields.
Answer: B

Encryption can be set for email templates.

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5
Q
  1. A sales manager cannot view a contact owned by a salesperson. The salesperson is below the sales manager in the role hierarchy. Why is the sales manager unable to view the contact?
    A. Contact sharing settings have Grant Access Using Hierarchies unchecked.
    B. The contact has NOT been manually shared with the manager.
    C. The contact is NOT linked to an account.
    D. Contact sharing settings are Private.
A

C. The contact is NOT linked to an account.
Answer: C

A contact without a Account is a private contact, hidden from all users except the ones with Modify All.

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6
Q
  1. Universal Containers wants to ensure that the following opportunity fields are present on each record at the negotiation/review or won stages:
    * Amount (Currency) is populated.
    * The Ready to Close (Checkbox) must also be true.
    Which validation rule error condition should the administrator configure to meet these requirements?
    A. AND(OR(StageName = “Negotiation/Review”, StageName = “Closed Won”),OR(ISBLANK( Amount ),Ready_to_Close__c = FALSE))
    B. AND(OR(StageName = “Negotiation/Review”, StageName = “Closed Won”),OR(ISBLANK( Amount ),Ready_to_Close__c = TRUE))
    C. AND(OR(ISPICKVAL(StageName, “Negotiation/Review”), ISPICKVAL(StageName, “Closed Won”)),OR(ISBLANK( Amount ),Ready_to_Close__c = FALSE))
    D. AND(OR(ISPICKVAL(StageName, “Negotiation/Review”), ISPICKVAL(StageName, “Closed Won”)),OR(NOT(ISBLANK( Amount )),Ready_to_Close__c = TRUE))
A

C. AND(OR(ISPICKVAL(StageName, “Negotiation/Review”), ISPICKVAL(StageName, “Closed Won”)),OR(ISBLANK( Amount ),Ready_to_Close__c = FALSE))
Answer: C

Stage needs ISPICKVAL and Validation Rules evaluate to True (and thus need a failure to be identified).

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7
Q
  1. What are two considerations when setting up Salesforce Content? Choose 2 answers.
    A. An approval process can ensure that all product-related content is reviewed.
    B. The content type determines which fields appear on the content Detail page layout.
    C. A validation rule can ensure a description is required for all contributed content.
    D. The library type determines the size of files that can be contributed to content.
A

B. The content type determines which fields appear on the content Detail page layout.
C. A validation rule can ensure a description is required for all contributed content.
Answer: B,C

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8
Q
  1. Cloud Kicks would like to establish a backup administrator who can assign but not modify user permission. How should this be accomplished?
    A. Configure a custom administrator profile.
    B. Assign ‘the user the System Administrator profile.
    C. Set up the user as a delegated administrator.
    D. Create an administrator permission set group
A

C. Set up the user as a delegated administrator.

Answer: C

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9
Q
  1. DreamHouse Realty manages Its accounts and contacts In Salesforce using a B2C account model. The business has requested that third-party loan advisors be tracked in Salesforce along with the customers they work with. How should the administrator track third-party financial advisors and the customers they work with?
    A. Use a B2B Account Model to track loan advisors’ customers.
    B. Create a Hierarchical lookup on Account to track loan advisors’ customers.
    C. Use a Hierarchical lookup on Contact to track loan advisors’ customers.
    D. Set up Contacts to Multiple Accounts for loan advisors.
A

D. Set up Contacts to Multiple Accounts for loan advisors.
Answer: D

Hierarchical only on user object.

Contacts to multiple accounts.

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10
Q
  1. AW Computing uses a private sharing model for cases. A select group of five users need read/write access to all cases with a specific record type. Of these users, one is assigned the Support Manager profile and four are assigned the Support Representative profile. How can the administrator meet this requirement?
    A. Create a new profile for the five users with View All Data access; remove access to the record type from all other profiles.
    B. Create a public group for the users and use criteria-based sharing rules to share cases with the record type to that group.
    C. Modify the Support Manager and Support Representative profiles to View All Data access on all cases with the record type.
    D. Create a public group for the users and a custom parent case record with the record type; share this case by record owner.
A

B. Create a public group for the users and use criteria-based sharing rules to share cases with the record type to that group.
Answer: B

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11
Q
  1. Salesforce Knowledge offers administrators the ability to fully customize the way an article type displays to an end user.
    A. False
    B. True
A

B. True

Answer: B

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12
Q 
12. What type of data can be migrated between environments using change sets? choose 2
A. Email templates
B. Account team roles.
C. standard field picklist values.
D. Custom fields
A

A. Email templates
D. Custom fields
Answer: A,D

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13
Q
  1. A member of Universal container’s support team is assisting a sales rep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record, but the support member is unable to edit the opportunity, Which solution would provide edit access to the opportunity?
    A. Change the Organization-Wide Defaults internal access for opportunities to public read/write
    B. Change the support team member’s role to a role above the sales rep in the org’s role hierarchy
    C. Create a permission set for opportunity edit and add it to the support member’s user record
    D. Add the support team member to the opportunity team and assign read/write access to the member
A

D. Add the support team member to the opportunity team and assign read/write access to the member
Answer: D

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14
Q
  1. AW Computing wants to enable a backup resource to assign permissions while restricting the
    backup resource’s ability to create or modify permission sets. Which feature should be employed to accomplish this request?
    A. Customize Application Permission
    B. Assignment Rules
    C. View All Users Permission
    D. Delegated Administrator
A

D. Delegated Administrator

Answer: D

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15
Q
  1. Universal Containers wants customers who buy the Freight Container product to be billed in monthly installments. How should an administrator meet this requirement?
    A. Create a workflow rule on the product.
    B. Create a default revenue schedule on the product.
    C. Create a default quantity schedule on the product
    D. Create custom fields on the product.
A

B. Create a default revenue schedule on the product.

Answer: B

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16
Q
  1. An administrator needs to create a junction object called Account Region to link the standard
    Account object with a custom object called Region.
    Once the junction object is created, what are the next two steps the administrator should take? Choose 2 answers
    A. Configure a master-detail relationship field on the junction object to the Account object.
    B. Create a master-detail relationship field on the Account object to the junction object.
    C. Build a master-detail relationship field on the Region object to the junction object.
    D. Make a master-detail relationship field on the junction object to the Region object.
A

A. Configure a master-detail relationship field on the junction object to the Account object.
D. Make a master-detail relationship field on the junction object to the Region object.
Answer: A,D

17
Q
  1. The sales team has requested that a new field be added to accounts called Current Customer.
    The default value will be No and will change “Yes” if any related opportunity is successfully closed as
    won. What can an admin do to meet this requirement?
    A. Use a workflow rule on the Opportunity object that sets the current customer filed an opportunity is won.
    B. Configure current customer as a text field and use an approval process to recalculate its value
    C. Use an Apex trigger on the Account object that sets the Current customer field when an opportunity is won.
    D. Configure current customer as a roll-up summary field that will recalculate whenever an opportunity is won
A

A. Use a workflow rule on the Opportunity object that sets the current customer filed an opportunity is won.
Answer: A

18
Q
  1. An administrator notices that there are two account records in the system with the same
    name. A contact record with the same name is associated with each account. Which set of steps should be taken lo merge these accounts using the Salesforce merge feature?
    A. Merge the duplicate accounts and then merge the duplicate contacts.
    B. Merge the duplicate accounts and check the box that optionally merges the duplicate contacts.
    C. Merge the duplicate contacts and then merge the duplicate accounts.
    D. Merge the duplicate accounts and the duplicate contacts will be merged automatically.
A

D. Merge the duplicate accounts and the duplicate contacts will be merged automatically.
Answer: D

19
Q
  1. When converting a lead to an existing account, the user is getting an error of insufficient privileges. Which two options could be preventing the user from converting the lead to the existing account? Choose 2 answers
    A. Account is owned by someone above them in the rote hierarchy.
    B. Organization wide sharing is set to Controlled by Parent for Account and Contact.
    C. Organization-wide Sharing Is set to Private for Account and Contact.
    D. Account is owned by someone in the same role.
A

A. Account is owned by someone above them in the rote hierarchy.
D. Account is owned by someone in the same role.
Answer: A,D

20
Q
  1. Universal Containers wants to assign a task due date on one of two fields. Estimated Shipping
    Date or Client Need By Date, whichever is further in the future. Which two combined automation tools should the administrator use to create the task record and assign based on date criteria? Choose 2 answers
    A. Design an approval process to capture the furthest date.
    B. Create a formula capture the MAX date.
    C. Configure a workflow to create the task.
    D. Make a Process Builder to create the task.
A

B. Create a formula capture the MAX date.
C. Configure a workflow to create the task.
Answer: B,C

21
Q
  1. A user has a profile with read-only permissions for the case object. How can the user be granted edit permission for cases?
    A. Add the user in a role hierarchy above the users with edit permissions on the case object.
    B. Create permission set with edit permissions for the case object.
    C. Create a public group with edit permissions for the case object.
    D. Create a sharing rule on the case object with read/write level of access.
A

B. Create permission set with edit permissions for the case object.
Answer: B

22
Q
  1. Your organization-wide defaults for access rights to Price Books are set to Use, but only Sales
    Reps should have access to Price Books, What should be your first step?
    A. Change the organization-wide default setting to View Only.
    B. Leave the organization-wide default setting, but change the Sales Reps’ access rights.
    C. Change the organization-wide default setting to No Access.
    D. Change the Sales Reps’ access rights to Use.
A

C. Change the organization-wide default setting to No Access.
Answer: C

23
Q 
23. An administrator at Cloud Kicks has been tasked by the compliance team to flag where sensitive information is stored in Salesforce. What feature should the administrator use to fulfill this requirement?
A. Classic Encryption
B. Field-Level Security
C. Data Classification
D. Schema Builder
A

C. Data Classification

Answer: C

24
Q
  1. Cloud Kicks wants its sales reps to always use the same full zip code format with a hyphen where applicable. What should the administrator implement to help ensure consistent formatting?
    A. Edit the standard field length to five characters.
    B. Add a help text instructing the sales rep on how to enter this field.
    C. Add a quick create function for the sales reps to use.
    D. Create a REGEX function to use in a validation rule on the field.
A

D. Create a REGEX function to use in a validation rule on the field.
Answer: D

25
Q
  1. What is the first step before setting up entitlements?
    A. Customize entitlements fields
    B. Set up service contracts
    C. Specify the entitlements-related lookup filters on cases
    D. Enable entitlement management
A

D. Enable entitlement management

Answer: D

26
Q
  1. The VP of sales at Universal Containers has reported that users are changing the stage of
    opportunity records that they do not own. The VP wants only the owner of an opportunity to be able
    to change the stage of an opportunity-wide Default are set to pubic read/write. Which validation rule should the administrator use to allow only the record owner to edit the stage field?
    A. NOT(PRIORVALUE(StageName) , Ownerid = $user.id)
    B. NOT(ISCHANGED(StageName) , ownerid = $user.id)
    C. AND(ISCHANGED(StageName) < >; $user.id)
    D. AND(PRIORVALUE (StageName), Ownerid < >; $user,id)
A

A. NOT(PRIORVALUE(StageName) , Ownerid = $user.id)

Answer: A

27
Q
  1. Universal Containers has a workflow rule that sends and email alert to the VP of Sales when a
    large deal is won. The VP is reporting that these emails are not being delivered. Which two tools
    should be used to determine the problem?
    A. System audit trail
    B. Email log
    C. Workflow monitor
    D. Debug log
A

B. Email log
D. Debug log
Answer: B,D

Workflow monitor doesn’t exist

28
Q

28, An administrator has initiated the process of deploying changes from a sandbox to the
production environment using the Visual Studio Code. Which three pieces of information must be supplied to Visual Studio Code during this process?
Choose 3 answers.
A. Authorize the environment in to which the changes will be deployed
B. Deploy the metadata components using a SFDX command
C. Set the environment as the default environment
D. Using SFDX commands, create a change set and add the metadata components
E. Authorize change set connection information
Answer: A,B,C

A

A. Authorize the environment in to which the changes will be deployed
B. Deploy the metadata components using a SFDX command
C. Set the environment as the default environment
Answer: A,B,C

Developer question.

29
Q
  1. The administrator of universal containers is testing an approval process in a refreshed developer pro sandbox and is finding that none of the notification emails are being sent to the approvers. What could be the cause of this? choose 2
    A. Workflow emails only work in full sandboxes.
    B. The Deliverability Access Level setting is incorrect.
    C. The email addresses for the users are incorrect
    D. HTML templates are not available in sandboxes.
A

B. The Deliverability Access Level setting is incorrect.
C. The email addresses for the users are incorrect
Answer: B,C

30
Q
  1. Sales teams at Cloud Kicks ask each visiting customer to fill out a form that capturing their
    contact information and some basic footwear preferences. This information is saved to a spreadsheet and used by the sales team to alert their contacts when new shows are added to the inventory that matches their preferences. The sales team wants to be able to track this in Salesforce and see the
    information when viewing the contact Record.
    Which two ways should the administrator configure this requirement? Choose 2 answers
    A. Lightning Object Creator
    B. Schema Builder
    C. Lookup Field
    D. Data Loader
A

A. Lightning Object Creator
C. Lookup Field
Answer: A,C

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