201 - 230 Flashcards
201) Operational planning can be correctly defined as:
a. A function of establishing the annual budget by accumulating departmental information.
b. The process by which short-range objectives and actions are established and implemented in accordance with the strategic plan.
c. An annual process of developing, evaluating and implementing goals based on community needs.
d. Determining the major types of services offered based on profit margins.
b. The process by which short-range objectives and actions are established and implemented in accordance with the strategic plan.
202) Short-range planning is enhanced if a strategic plan has been adopted because:
a. Potential program can be eliminated easily if not part of the strategic plan.
b. Use of space has already been determined.
c. A frame of reference is already in place.
d. Operational problems can be quickly resolved.
c. A frame of reference is already in place.
203) In the field of healthcare services, which of the following trends has significantly increased the need to develop more comprehensive and more systematic credentialing processes in healthcare facilities?
a. The increased number of independent healthcare practitioners.
b. The expansion of governmental regulations covering the operation of healthcare facilities.
c. The growth of ambulatory healthcare services.
d. The growth of liability of healthcare facilities for malpractice by health practitioners.
d. The growth of liability of healthcare facilities for malpractice by health practitioners.
204) In a sound human resources program, the primary purpose of the job classification system is to:
a. Develop position descriptions for employees.
b. Establish a total wage and salary administration program.
c. Rank jobs by kind and level of work performed.
d. Define an effective organizational structure
c. Rank jobs by kind and level of work performed.
205) Which of the following statements best defines increased productivity?
a. An increase in productivity occurs when the number of units of service rendered in a given year increases over the number rendered in the previous year.
b. An increase in productivity occurs when an increase occurs in the volume or number of units of service rendered.
c. An increase in productivity occurs when a reduction occurs in the ratio of hours worked to the number of units of service rendered.
d. An increase in productivity occurs when an increase occurs in the revenue from a given number of full-time equivalent employees
c. An increase in productivity occurs when a reduction occurs in the ratio of hours worked to the number of units of service rendered.
206) Which of the following is the depreciation method that best recognizes changes in the general purchasing power of the dollar and/or changes in the replacement cost of specific assets?
a. Declining-balance depreciation.
b. Straight-line depreciation.
c. Price-level depreciation.
d. Sum of the years’ digits depreciation
c. Price-level depreciation.
207) When third-party policies and programs impede the healthcare facility’s fiscal capacity to renovate and model its plant as routinely scheduled, the healthcare facility—to protect itself—should first:
a. Delay capital improvements until funds are available.
b. Reduce the level of operating services
c. Limit the number of admissions from selected third-party payments sources.
d. Resort to the regulatory agency to obtain a waiver.
a. Delay capital improvements until funds are available.
208) The method referred to as value analysis is used in inventory control activities to:
a. Make adequate substitutions for requisitioned items.
b. Reduce the quantity of items issued to the various departments.
c. Reduce cost without impairing functional efficiency.
d. Relate quantity and quality of items.
c. Reduce cost without impairing functional efficiency.
209) Under generally accepted accounting standards, bad debts are reported as a/an:
a. Operating expense.
b. Deduction from net revenue.
c. Contractual allowance.
d. Deduction from gross revenue.
a. Operating expense.
210) Incident reports should be initiated by:
a. A member of the medical/professional staff or by any employee.
b. Any person with direct patient-care responsibilities.
c. The department director or supervisor.
d. The risk manager/quality assurance coordinator.
a. A member of the medical/professional staff or by any employee.
211) The governing authority of a healthcare facility can terminate the privileges of any member of the medical/professional staff:
a. At any time, if it follows its own adopted procedures.
b. At any time, with or without due process.
c. Only if termination is recommended by the medical/professional executive committee.
d. Only if termination is recommended by the medical/professional staff.
a. At any time, if it follows its own adopted procedures.
212) Materials management can best be defined as a system of effective:
a. Purchasing of materials at the lowest possible cost.
b. Distribution of materials on a scheduled basis.
c. Allocation of materials.
d. Control of inventories.
c. Allocation of materials.
213) When facility maintenance is deferred, which of the following outcomes is predictable?
a. Higher costs.
b. Lower costs.
c. Deferred risk.
d. Higher liability exposure.
a. Higher costs.
214) The major purpose of a code of ethics for members of a healthcare executives association is to:
a. Provide guidance to members in their own professional conducts.
b. Increase public understanding of the professional association.
c. Provide a framework for disciplining members when necessary.
d. Provide a framework for annually evaluating professional performance.
a. Provide guidance to members in their own professional conducts.
215) The volume that would be realized if each prospective consumer were to purchase a specified amount of a particular service during a defined future time frame is called: a. A sales forecast. b. A market forecast. c. Operational capacity. d. Market potential.
d. Market potential.
216) As an internal control method, a budget is most commonly used to:
a. Allow managers to control expenditures in the current year and to justify increases in future budgets.
b. Provide feedback concerning operational expenditures to the governing authority and to allow management to satisfy the governing authority’s requirements of accountability.
c. Serve as a numerical specification of plans and to function as a standard of control against which results can be compared.
d. Allow management to monitor operational expenditures and to justify future requests for decreased or increased expenditures to rate-setting agencies.
c. Serve as a numerical specification of plans and to function as a standard of control against which results can be compared.
217) The most useful way for a healthcare organization to deal with outside regulatory and credentialing bodies is to:
a. Identify opportunities to influence political outcomes.
b. Regularly maintain both formal and informal relationships with these agencies.
c. Deal with these agencies only in written form so as to have a clear paper trail for subsequent review and analysis.
d. Provide only the minimum amount of information required to comply with the regulations of the agency
b. Regularly maintain both formal and informal relationships with these agencies.
218) The cultural climate of an organization affects its recruiting procedure because:
a. It reduces employee turnover and absenteeism.
b. Organizations seek applicants whose attitudes, values and goals are consistent with those of the organization.
c. Applicants who cannot support a given culture will be unwilling to work for that organization.
d. Applicants look only to organizations that portray a positive cultural climate.
b. Organizations seek applicants whose attitudes, values and goals are consistent with those of the organization.
219) Accident rates among personnel continue to rise and are distributed among all departments. What would be your best initial action in finding a comprehensive solution to this problem?
a. Form a safety committee of key personnel to review reports of all accidents and make recommendations for corrections.
b. Require each department head to analyze his/her department’s accidents in order to determine the causes and find methods of correction.
c. Institute a safety education program by departments.
d. Recommend that the personnel committee formulate an effective accidentprevention program.
a. Form a safety committee of key personnel to review reports of all accidents and make recommendations for corrections.
220) If a physician abuses a patient in the healthcare organization, initial corrective action should be taken by the:
a. Chief of staff.
b. Chief of services (department chairman).
c. Nursing unit supervisor.
d. Chief executive officer.
b. Chief of services (department chairman).
221) A successful healthcare organization usually has a unique and wellarticulated company philosophy that presents a clear picture of the organization’s objectives, norms and values. Employee motivation to support this philosophy would be greatest when the company:
a. Maintains a program that provides employees with a wide variety of social, cultural and recreational activities.
b. Emphasizes financial rewards, including strong employee benefits.
c. Provides a training program that is well communicated, understood by employees and enforced by executive management.
d. Continues a major effort to articulate employee rights in such areas as grievances, affirmative action and human rights issues
c. Provides a training program that is well communicated, understood by employees and enforced by executive management.
222) One of the techniques most frequently used in industry to aid management in interpreting a form’s balance sheet is computation of the acid-test ratio, which is the ratio of:
a. Current assets to current liabilities.
b. Total assets to total liabilities.
c. Cash to short-term department.
d. Cash, marketable securities and accounts receivable to current liabilities.
d. Cash, marketable securities and accounts receivable to current liabilities.
223) The primary reason for the decision to move from a freestanding voluntary facility to an investor-owned healthcare organization:
a. Economy of scale.
b. Access to the equity market.
c. Access to patients.
d. Improved visibility in the community.
b. Access to the equity market.
224) Most products and services enter a period of decline. Unless compelling reasons prevail, continuing a declining product or service is costly because:
a. Increased turnover of personnel will occur.
b. Continuation will set an undesirable precedent concerned with maintaining the status quo.
c. The program will consume a disproportionate amount of management time and delay the search for a replacement.
d. The organization will be perceived as being insensitive to the marketplace
c. The program will consume a disproportionate amount of management time and delay the search for a replacement.
