2 People in an Organisation - 2.1 Management and Leadership Flashcards

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1
Q

Define Management

A

Setting objectives, organising resources and motivating staff for the organisation’s aims to be met

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2
Q

Define Interpersonal

A

Dealing with and motivating staff in all levels of organisation

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3
Q

Define Informational

A

Acting as a source, receiver and transmitter of information

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4
Q

Define Decisional

A

Taking decisions and allocating resources to meet the organisation’s objectives

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5
Q

Define Leadership

A

The art of motivating a group of people to achieve a common objective

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6
Q

What are the 4 leadership positions?

A
  1. Directors
  2. Manager
  3. Supervisor
  4. Worker Representative
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7
Q

Define Director in the leadership positions

A

The head of major functional department, elected senior members, objective meeting, communication

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8
Q

Define Manager in the leadership position

A

They manage people, resources, decision making. They direct, motivate and discipline

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9
Q

Define Supervisor in the leadership position

A

They are appointed to management, responsible for goal achievement and work in a coorperative manner.

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10
Q

Define Work Representative in the leadership position

A

Elect workers and discuss concerns

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11
Q

What are the 3 leadership styles?

A
  1. Autocratic
  2. Democratic
  3. Lassiez Faire
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12
Q

Define the Autocratic leadership style

A

This is all centralised on decision making (manager makes all the decisions)

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13
Q

Define the Democratic leadership style

A

Workers actively participate for decision making (managers allow workers to have a say when it comes to decision making)

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14
Q

Define the Lasseiz-Faire leadership style

A

Where decisions are made by the workforce

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15
Q

Define Emotional Intelligence (EI)

A

The ability of managers to understand their own emotions and the emotions of people they work with to achieve better business performance

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