2. organizational behaviour

Question 1

organization Structure

Answer 1

1. The purpose of Structuring organisation is to divide the work and the coordination of activities among the members of the organisation
2. This helps them to focus more on goals and objectives of the organisation
3. It is the pattern of relationships between organisation and its members

Question 2

Approaches of organisation structure

Answer 2

FDMTN
Functional structure(Based on functions/ work)
Divisional structure(Based on Output)
matrix structure (Combination of functional specialisations and divisional structure)
team structure(few Members of all departments come together and form a team)
network structure(Organisation depend on 3rd party organisations to get their work done)

Question 3

Organisational design

Answer 3

organisation design is creation or change of organisation structure, which aims of improving efficiency and effectiveness

Question 4

Basic and advanced models of organisational design

Answer 4

FPPM
1. Functional design
2. place design
3. product design
4. multi Divisional design.

Question 5

Rationality in decision making

Answer 5

In rational approach, The decision maker is intelligent and rational He can make the choice in full awareness of available, feasible alternatives to maximise advantages
Assumptions
1. Here, a People are considered As economic man
2. That is, people have clear defined criteria
3. People have knowledge of relevant alternatives
4. People have ability to evaluate each alternative
5. People have self discipline to choose alternative, which is more worth for them

Question 6

Bounded rationality

Answer 6

Herbert Simon
According to the principle, the capacity of the human mind for formulating and solving complex problems is very small compared with the size of problems whose solution is required for rational behaviour
he Propose this theory based on administrative man
Assumptions
(all Opposite to rational Decision making assumptions)

Question 7

Decision making under
1. certainty
2. uncertainty
3. risk

Answer 7

Decision making under certainty
When we know the outcome and future by selecting from an alternative, is called as certainty
- Seen in Day to day decisions
Decision making under uncertainty
When you don't know the outcome and the future by selecting one from alternatives, is called as uncertainty
Decision making under risk
Risk implies a degree of uncertainty and inability to fully control the outcomes or consequences of an action
- Here also the outcome and future cannot be Predicted

Question 8

Open and closed decision models

Answer 8

closed
If the manager operates in a known environment
conditions:
1. known set of decision alternatives and their outcomes
2. Manager has a method or a role whereby the decision alternatives can be generated, tested and ranked for the selection
3. Manager can choose one alternative based on the goal or an objective criteria
4. Have film boundaries between organisation and outside environment.

open
If the manager operates In an environment which is unknown to him
1. Unknown set of decisions and their outcomes
2. Manager do not have any kind of rules or methods by which decisions can be finalised Among the alternatives
3. It is difficult to decide an objective or goal, So the dis manager decides that alternative which his aspirants or desires are met best

Question 9

QWL

Answer 9

Quality of work life means different to different persons:
to a worker
It may just mean a 4 days pay safe working conditions and a supervisor who treats him with dignity
to a yooung fresher
It may mean opportunities for advancement, creative tasks and successful career

factors:
1. Adequate and fair compensation
2. a safe and healthy environment
3. Jobs aiming at developing and using employees, skills and abilities,
4. growth and security environment in which employees can develop self esteem and sense of identity,
5. protection, respect for employees right to privacy and equality
6. Sensible integration of job career and family life and leisure

Question 10

Quality circle

Answer 10

1. Group of employees that meets regularly to solve problems affecting its Work areas.
2. This group carries on controlled activities, Self Development, Mutual Development and improvement within the workplace, utilising quality control techniques with all the members participating
3. 6 to 12 volunteers from same work area make up the circle
4. They generally recommend solutions for quality and productivity problems, which may be implemented by the management

Developing a quality circle
1. Start - up phase
2. constitution of qc
3. initial problem solving
4. presentation and approval of suggestions
5. Implementation

Question 11

Conflict

Answer 11

Conflict may be understood as collisional disagreement
According to KW Thomson, a process that begins When one party perceives that the another party has negatively affected or is about to negatively affect something that the first party cares about
Types of conflict
1. Intra-personal
2. Inter-personal
3. Intergroup or inter organisational conflicts.

Question 12

Emerging organisational architectures.

Answer 12

MNVLLH
1. Matrix design
2. network design
3. virtual organisation
4. learning organisation
5. lean production system(lps)
6. high performance systems (hps)