2-Consumer Conflict Flashcards
Name two non legislative methods of solving consumer conflict
Negotiation
Consumers Association of Ireland
Negotation
bargaining to reach mutually acceptable solution
Consumer and shop set out their position
Reach a compromise
Consumers Association of Ireland
Interest group Ensures consumers get good quality goods and services Gives expert advices on rights Consumer Choice-magazine on rights Lobbies government
Name 5 legislative methods of resolving consumer conflict
Sale of Goods and Supply of Services Act,1980 Consumer Protection Act 2007 National Consumer Agency Small Claims Court Ombudsman for Public Services
4 rights under Sale of Goods and Supply of Services Act ,1980 (goods)
Merchantable quality
Fit for purpose
As described
Identical to sample
4 rights under Sale of Goods and Supply of Services Act ,1980 (services)
Supplier is qualified
Provide service with proper care and diligence
Materials used must be good quality
Goods sold as part of service must be of merchantable quality
3 Rs
Refund
Replacement
Repair
What does the Consumer Protection Act 2007 deal with/
Unfair business to consumer commercial practices
Under Consumer Protection Act 2007,when is a commercial practice unfair?
Not reasonable standard of care,not honest and upfront
Impairs average consumers’ ability to make informed choice
Name three kinds of unfair commercial practices
Misleading
Aggressive
Prohibited
When is a commercial practice misleading?
False information
Deceives average consumer
Leaving out important information
It is an offence for a business to make misleading claims about…(6)
Nature of product Results to be expected Main characteristics Geographic Origin Usage and prior history Price
When is a commercial practice aggressive?
Business harasses consumer/unfair pressure
6 aggressive commercial practices
Unsupported claims the product can cure an illness
Closing down sale signs with no intentions of closing
Direct appeal to children
Free gift-costs to claim prize
Offering top prize that is not actually available
Demanding payment for unsolicited goods
What is a pyramid scheme?
Business that does not sell products
Scam-people deliberately set out to make money at expense of others
Get consumer to pay money to join with promise that more people that join,the more money earned
