2. Analyze Performance Measure

Question 1

Purpose

Answer 1

To provide insights into the performance of a solution in relation to the value it bring

Question 2

Desciption

Answer 2

BA require a thorough understanding of the potential value that sh hope to achieve with the solution
Used goals & objectives of enterprise, KPIs, level of risk of solution, risk tolerance of both sh and enterprise and other stated target to assist analysis

Question 3

Inputs

Answer 3

Solution performance measures

Potential value

Question 4

Elements 1

Answer 4

1. Solution performance vs desired value
   -A solution may be high performing, bur lower value than expect
   - A low performing but potential valuable solution
   IF the measures not sufficient ti help sh determine solution value, BA either collect more measurement or treat the lack of measures as a solution risk

Question 5

Elements 2

Answer 5

2. Risks
   Performance measures may have uncover new risk to solution performance and to the enterprise
   Identify and manage risk like other risk

Question 6

Elements 3

Answer 6

3. Trends
   Consider time period when the data was collected to guard against anomalies and skewed trends

Question 7

Elements 4

Answer 7

4. Accuracy
   Performance measures is essential to the validity of their analysis
   BA test and analyze data collected by the performance measure to ensure their accuracy
   Performance measures should be reproducible and repeatable

Question 8

Elements 5

Answer 8

5. Performance variances
   Difference between expect and actual performance represent a variance
   Root causes analysis necessary to determine the underlying causes

Question 9

Guidelines and tools

Answer 9

Change strategy
Future state description
Risk analysis results
Solution scope

Question 10

Techniques

Answer 10

Acceptance and evaluation criteria
Benchmarking and market analysis
Data mining
Metrics and KPIs
Risk analysis and mng
Interviews
Survey
Observation
Root causes analysis

Question 11

Stakeholders

Answer 11

Domain sme: identify risk, provide insight into data for analyzing solution performance

Project manager

Sponsor: identify risk, provide insight into data and potential value of solution. Make decisions of expected vs actual solution performance

Question 12

Outputs

Answer 12

Solution performance analysis: results of the analysis of measurements collected and recommendations to solve gap and leverage opportunities to improve value