16 and 10. Meetings, Events, and Conflict Management Flashcards
essential questions for an event
who what where when how why
what is strategic conflict management
communication strategies and processes to influence the course of conflicts to the benefit o the organization and , when possible, to the benefit of constituents.
strateigc conflict management entails (4)
strategic: for the purpose of acheiving particular objectives.. conflict: sharp disagreements or opposition resulting in a direct, overt threat of attack from another entity… management: planned delibrate action… competition: striving for the same object, position, or prize as others
strategic conflict management requires
behavior: honorable ethical, defensivible… mission: worthy organizational … integrity: public advocacy… mutual benefit between and among the organization and its stakeholders
what are the 2 types of threat appraisal
organizational and situational
organzial threat appraisal
do you have the knowledge, time, finacnes, and managemtn commitment to combat the threat
situational threat appraisal
how do you assess the severity of the threat, how much is uncertain
conflict management life cycle (proactive)
environmental scanning, issues tracking, issues management, crisis planning
CMLC an idenfited issues needs concerted action (strategic)
risk communication: dangers or threats are conveyed to forestall possible negative ramifications… conflict posiitoning: strageties through which the orgnaization can poisition itself favorably in anticipation of some negative action or threat… crisis management: a plan for the issues of concern
CMLC The issue has reached critical organizal impact (reactive)
crisis communication… Litigation PR: in support of legal action… conflict resolution
CMLC Research to learn the state of the organizations repuatation and improve it
fixing extreme repuation damage
poorly handed conflicts can become ____
crisis
crisis requires:
plan considering probability and potential impacts, factual two communication
