1.6

Question 1

Accountability focuses on quality of the various services provided by BSO:

Answer 1

Accountability, as a process and as a system, should be present as a check and
balance on quality

Question 2

Simple model for the evaluation to answer questions of accountability (Accountability Model):

Answer 2

• Effectiveness
• Efficiency
• Customer Satisfaction
• Client Responsiveness
• System Maintenance
• Efficacy