1.4.4 Motivation In Theory And Practice Flashcards
What is motivation?
Having motivated staff leads to greater productivity which means less wastage and higher profitability for a business.
What is the importance of employee motivation?
Motivated employees are more productive.
What are the characteristics of productive employees?
-More creative
-More accurate
-More analytical
-Better at handling problems and customers complaints
-Better at giving good customer service
-Better at selling
What are the 4 motivation theories?
1.) Taylor (scientific management)
2.) Mayo (human relations theory)
3.) Maslow (hierarchy of needs)
4.) Herzberg (two factor theory)
What is Maslow’s Hierarchy of needs?
1.) Self actualization needs
2.) Esteem needs
3.) Love/belonging needs
4.) Safety needs
5.) Physiological needs
What is the carrot and the stick theory?
To get the donkey to move faster and work harder you can either choose:
-To bait it with a juicy carrot
-To beat it with a hard stick
What are the two types of motivation methods?
1.) Non-financial
2.) Financial
What are the 5 financial motivation methods?
1.) Piecework
2.) Commission
3.) Bonus
4.) Profit share
5.) Performance-related pay
What are the non-financial motivation methods?
1.) Delegation
2.) Consultation
3.) Empowerment
4.) Team working
5.) Flexible working
6.) Job enrichment
7.) Job rotation
8.) Job enlargement
Outline 1.) Taylor - Scientific Management
-The main form of motivation is high wages, higher wages = higher output.
-A manager’s job is to do what they are told + get paid accordingly.
Outline 2.) Mayo - human relations theory
-Found that just by being studied; the employee’s level of motivation ^.
-Working in teams was more important than money.
-Non financial motivators were most important.
-Boring + repetitive work can be a de motivator.
-Recognition + appreciation between employees, mangers + directors ^ internal job satisfaction —> productivity.
Outline 3.) Maslow’s - Hierarchy of needs
1.) Physiological needs (food, water, shelter etc.)
2.) Safety needs (A secure job)
3.) Love/belonging needs ( teamwork + a social job)
4.) Esteem needs (responsibility + promotion)
5.) Self-Actualisation needs (Full potential)
Outline 4.) Herzberg - two factor theory
1.) Motivating factors: interesting work, recognition + personal achievement, responsibility and scope to develop.
2.) Hygiene factors (didn’t further motivate but if not there did demotivate): good working conditions, pay, relationships with other employees.
