1.4.4 - Motivation Flashcards
What is the Benefit of Motivated Staff?
Motivated Staff LEADS to Greater Productivity which means Less Wastage and Higher Profitability for a business
What are 4 Benefits of Employee Motivation
- more RELIABLE and LOYAL to business
- less likely to leave, which IMPROVES LABOUR TURNOVER
- LESS LIKLEY to TAKEN TIME OFF which IMPROVES ABSENTEEISM RATES
- REDUCES business COSTS of having to RECRUIT and TRAIN new staff to replace
What are 4 MOTIVATIONAL THEORISTS?
TAYLOR
MAYO
MASLOW
HERZBERG
Explain TAYLOR’S motivational theory of SCIENTIFIC MANAGEMENT?
4 points
believed in a “FAIR DAY’S PAY for a FAIR DAY’S WORK”
believed that EMPLOYEE would do the MINIMUM AMOUNT of WORK if NOT SUPERVISED
the MAIN FORM of MOTIVATION is HIGH WAGES, higher wages equaled HIGHER OUTPUT
a worker’s job is to do what they are told and get paid accordingly
Explain MAYO’S motivational theory - HUMAN RELATIONS THEORY
4 points
- believed WORKERS would be MORE MOTIVATED if their MANAGERS were MORE INVESTED in them AS PEOPLE
- WORKING in TEAMS was MORE IMPORTANT than MONEY
- NON-FINANCIAL MOTIVATORS were the MOST IMPORTANT
- he CONCLUDED from his EXPERIMENTS that the CONCEPT the EMPLOYEES PURLEY WORK to EARN MONEY and LIVING is FALSE
Explain the Ladies of the Relay Assembly Room that MAYO studied?
- about HOW WELL they COMMUNICATE WITH EACHOTHER
- it’s RECOGNITION and APPRECIATION that INCREASE the INTERNAL JOB SATISFACTION, as a result, overall PRODUCTIVITY is INCREASED
- the Relay Assembly Production WASN’T INCREASED because of the ENVIRONMENT it was the FEELING of being RECOGNISED and APPRECIATED plus MORE SOCIAL INTERACTION that caused the internal satisfaction and increase the productivity
Explain MASLOW’S motivational theory of HIERARCHY OF NEEDS
we START by meeting our needs at the BOTTOM for example; Food, Water, Shelter
we THEN LOOK for a SECURE JOB to MEET our SAFETY NEEDS
we THEN LOOK for TEAMWORK and a SOCIAL JOB
we THEN look for RESPONSIBILITY and PROMOTION
THEN when ALL these NEEDS are MET, we Start to SELF ACTUALISE, which is WHERE we REACH our POTENTIAL
What are the 5 NEEDS in MASLOW’S Hierarchy of Needs
from Top to Bottom
SELF ACTUALISATION ESTEEM NEEDS LOVE / BELONGING NEEDS SAFETY NEEDS PSYCHOLOGICAL NEEDS
Explain HERZBERG’S motivational theory - 2 FACTOR THEORY?
3 points
- his Theory was that EMPLOYEES have MOTIVATING FACTORS ; Interesting Work, Recognition and Personal Achievement, Responsibility and Scope to Develop
- he also Found that there were HYGIENE FACTORS which If NOT MET would DISSATIFY the Employees, but If they WERE MET , DIDN’T MOTIVATE them Any More than they were Already
these were : Good Work Conditions, Pay, Relationships with Other Employees
What are 5 FINANCIAL MOTIVATION METHODS?
- PIECE WORK
- COMMISSION
- BONUS
- PROFIT SHARE
- PERFORMANCE - RELATED PAY
What is the FINANCIAL Motivation Method - PIECE WORK
EMPLOYEES are PAID PER FINISHED ITEM or unit, also known as OUTPUT WORKERS
employees choose to pay either the minimum wage or a fair piece rate
What are 3 ADVANTAGES and 2 DISADVANTAGES of the Financial Motivator - Piece Work
+ INCENTIVE to COMPLETE the WORK
+ EXPERIENCED and EFFICIENT workers can EARN MORE
+ Employees MAY work MORE HOURS to GET the JOB DONE
- as workers speed up, they MAY CUT CORNERS - QUALITY may SUFFER
- SLOWER workers MAY FALL under the NATIONAL MINIMUM WAGE
What is the FINANCIAL Motivator - COMMISSION
examples
PERCENTAGE PAYMENT on a SALE MADE to the SALES PERSON
examples : ESTATE AGENTS, CAR SALES PEOPLE, FINANCIAL ADVISORS
What is the FINANCIAL Motivator - COMMISSION
examples
PERCENTAGE PAYMENT on a SALE MADE to the SALES PERSON
examples : ESTATE AGENTS, CAR SALES PEOPLE, FINANCIAL ADVISORS
What are 2 ADVANTAGES and 2 DISADVANTAGES of the Financial Motivator - COMMISION
+ SKILLED salespeople CAN MAKE VERY GOOD MONEY
+ MOTIVATES employees to SELL MORE
- salespeople on COMMISSION ONLY could EARN NO MONEY at ALL, not a steady income
- TEMPTATION to PRESSURE SELL or OVERSELL - employees are SELLING RATHER THAN MEETING NEEDS of customers
