1.4 Stakeholders

Question 1

Stakeholders

Answer 1

Any individual or group with a direct interest in the performance and activities of a business.

Question 2

Internal Stakeholders

Answer 2

managers,
employees,
owners/shareholders

Question 3

External Stakeholders

Answer 3

suppliers, 
customers, 
government, 
banks,
community, 
special interest groups

Question 4

Workers objectives

Answer 4

Receive decent wages: a fair reward (conflicting with profits to pay returns)
Good working conditions (conflicting with profits to pay returns)
Stable contracts
Job satisfaction and motivation

Question 5

Owners Objectives

Answer 5

Security of their investment
Profits to pay returns
Business growth

Question 6

Managers Objectives

Answer 6

High salaries
Job security
Business growth

Question 7

Customers Objectives

Answer 7

Safe and reliable products
Value for money
After sale services
Quality

Question 8

Suppliers Objectives

Answer 8

Quick payments

Regular orders

Question 9

Banks Objectives

Answer 9

Repayment of loans
Payments for interests
Businesses to remain liquid (with cash)

Question 10

Government Objectives

Answer 10

Successful and growing businesses
Pay taxes (direct/indirect)

Question 11

Community Objectives

Answer 11

Jobs
Protection of the environment
Social responsibility