1.4 Managing people Flashcards

1
Q

What is it when staff are seen as an asset?

A

The staff are treated as the most important resources to the business.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What is it when staff are seen as a cost?

A

They are seen as money due to pensions, holidays while being payed and Salarys.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is multi-skilling?

A

When employees are trained to be able to do several different jobs within a business.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What is part time staff?

A

Staff that work less than a specific number of hours on a standard week.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What are flexible staff hours like?

A

Their hours are based on what times are most suitable for them.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What is outsourcing?

A

When you obtain a contract from an outside supplier.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What are Advantages of flexible working?

A

Less Stress, Money saving, Job satisfaction, boost in staff morale, Increase productivity.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are disadvantages of flexible working?

A

Less productivity, more procrastinating, not always equal pay, Harder to manage.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What is dismissal?

A

When a business orders someone to leave the work force.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What is redundancy?

A

When you are no longer needed in your place of work.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What can ruin employer and employee relationships?

A

Wages, hours, holidays and breaks.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is individual approach?

A

Reserves are set aside for each particular debtor.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is collective bargaining?

A

Negation on wages and other parts of a contract.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What are advantages of collective bargaining?

A

Keeps abusive employees powerless, prevents employee strikes and gives protection to employees.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What are disadvantages of collective bargaining?

A

Prone to inequality, can take long periods of time, widens the pay between employees and employers.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What is recruitment?

A

The action of enlisting new people to a job.

17
Q

What is selection?

A

choosing someone who is the best or most suitable for a job.

18
Q

What are advantages and disadvantages of external recruitment?

A

Advantages- More candidates, more diversity and reduces tension.
Disadvantages- Increase costs, Extra training and affects employee morale.

19
Q

What are advantages and disadvantages of internal recruitment?

A

Advantages- Reduces hiring time, lower cost.
Disadvantages- Bias concerns, reduce talent pool and losing place in another section of the work force.

20
Q

What is a tall organization?

A

One that has many layers in their heirarchy.

21
Q

What is a flat organization?

A

One that has very few layers to their work force.

22
Q

What is a matrix?

A

Where different teams report to one another within a heirarchy.

23
Q

What is delayering?

A

Reducing the layers within a hierarchy.

24
Q

What are some advantages of delayering?

A

Better opportunity’s for delegation, empowerment and motivation.

25
Q

What are some disadvantages of delayering?

A

Less motivation as there are job losses.

26
Q

What is centralisation?

A

When there is a centre/headquarters to a business and an advantage of this is they can get cheaper materials.

27
Q

What is decentralisation?

A

When every single shop orders for themselves and not from a headquarters together.

28
Q

What was FW Taylor’s way of motivation?

A

Pay for what they produce.

29
Q

What was Elton Mayo’s way of motivation?

A

Create a team to improve teamwork and productivity.

30
Q

What was Abraham Maslow’s way of motivation?

A

Satisfy the workers needs.

31
Q

What was Frederick Herzberg’s way of motivation?

A

To treat staff like an asset and help them improve and feel needed.

32
Q

What are some financial motivators?

A

Piece rate (pay per unit made), Bonuses, Profit share, Performance related pay, Fringe benefits.

33
Q

What are some Non-financial motivators?

A

Empowerment, Job enlargement, Job enrichment Communication, Power, Flexible working, job rotation.

34
Q

What is the difference between managers and leaders?

A

Managers are people who give roles to people and set deadlines however leaders do that but in addition lead them and help the workers with it.

35
Q

What are the 4 types of leadership styles?

A

Autocratic- One person has full power
Paternalistic- Treating people fairly
Democratic- Everyone has the same power
Laissez Faire- Letting things take its own course.