13 - Voice Messaging Integration with Cisco Unity Connection

Question 1

integration

Answer 1

Configuration of a voice mail system (CUC) to interact with a call agent (CUCM). An integration provides MWI, call forward to personal greeting, and easy message access.

Question 2

call handler

Answer 2

A software element that answers a call, typically plays an informational greeting recording, may offer user input options for navigation, and may allow transfer of the call to other call handlers or user extensions.

Question 3

class of service (CoS)

Answer 3

Group of settings that provides or restricts access to licensed features, advanced features, or user capabilities.

Question 4

Administrative Extensions for XML (AXL)

Answer 4

Method by which user accounts in a CUCM database may be replicated and synchronized with the user account database in CUC.

Question 5

call routing rules

Answer 5

One of the primary mechanisms that CUC uses to analyze and direct calls to the appropriate call handler, conversation, or extension. Two basic types are available: Direct, for calls dialed directly to CUC, and Forwarded, for calls forwarded because of Busy or RNA events.