13 - Project Stakeholder Management Terms

Question 1

Interactive communications

Answer 1

Participants are actively communicating with one another.
This type of communication means that information is happening among stakeholders, like a forum. (e.g. meetings, videconf., phone calls, adhoc conversations)

Question 2

Brain writing

Answer 2

A data gathering technique that’s similar to brainstorming, but provides brainstorming meeting participants with the questions and topics for brainstorming before the stakeholder identification meeting.

Question 3

Key stakeholder

Answer 3

Stakeholders that have the authority to make decisions in the project. (Eg. management, project/program manager, customers)

Question 4

Leading stakeholder status

Answer 4

Part of the stakeholder analysis classification.
A leading stakeholder is aware of your project, and wants it to be successful.
He is working to make certain the project is a success.

Question 5

Negative stakeholder

Answer 5

A stakeholder that does not want the project to exist, and is opposed to the project

Question 6

Neutral stakeholder

Answer 6

A stakeholder who is aware of the project, but has neither +VE or -VE attitude about the project’s existence. Not concerned if the project succeeds or fails.

Question 7

Positive stakeholder

Answer 7

A stakeholder who sees the benefits of the project and is in favor of the change the project is to bring about.

Question 8

Profile analysis meeting

Answer 8

An analysis meeting to identify and document roles in the project. The role’s interests, concerns, influence, project knowledge and attitude are documented.

Question 9

Pull communications

Answer 9

Pulls information from a central repository. Allows stakeholders to retrieve information from a central source as needed.

Question 10

Push communications

Answer 10

The sender pushes the same message to multiple people. (e.g. group e-mails, press releases, faxes etc…)

Question 11

Reporting system

Answer 11

Software program to store and analyze project data for reporting.

Question 12

Resistant stakeholder status

Answer 12

Part of stakeholder analysis classification.

Stakeholder is aware of the project, but supports the the changes the project will create.

Question 13

Stakeholder

Answer 13

Anyone who is affected by the existence of the project, or who can affect the project’s existence. Stakeholder’s can enter and exit the project as conditions change within the project.

Question 14

Stakeholder analysis

Answer 14

An activity that ranks stakeholders based on their influence, interests and expectations of the project. After identification and ranking, their needs and expectations are documented and addressed.

Question 15

Stakeholder classification models

Answer 15

Charts and diagrams that help the project manager determine the influence of stakeholders in relation to their interest in the project.
Common classification models include
power / interest
power / influence
influence / impact
and the salience model.

Question 16

Stakeholder engagement

Answer 16

The project manager works to keep the stakeholders interested, involved, and supportive of the project.
Through communication, management and interpersonal skills.

Question 17

Stakeholder indentification

Answer 17

A project initiation activity to identify, document, and classify the project stakeholders as early as possible in the project.

Question 18

Stakeholder management

Answer 18

Project management knowledge area that focuses on the management and engagement of the project stakeholder.
4 processes:
1 - Identify stakeholders
2 - plan stakeholder management
3 - manage stakeholder engagement
4 - monitor stakeholder engagement

Question 19

Stakeholder engagement plan

Answer 19

The stakeholder engagement plan documents a strategy for managing the engagement of project stakeholders. (engage and increase/improve stakeholder engagement)

Question 20

Stakeholder engagement planning

Answer 20

Project manager works with the project team and subject matter experts to create a a strategy to manage the project stakeholders.

Question 21

Stakeholder register

Answer 21

A documentation of each stakeholder’s contact information, position, concerns, interests and attitude toward the project.
The PM updates the register as new stakeholders are identified, or when they leave the project.

Question 22

Supportive stakeholder status

Answer 22

This is part of the stakeholder analysis classification. A supportive stakeholder is aware of your project and is supportive & hopeful that the project will be successful.

Question 23

Unaware stakeholder status

Answer 23

Part of the stakeholder analysis classification. An unaware status means the stakeholder doesn’t know about the project and the effect the project may create on the stakeholder.