13. Project Stakeholder Management Flashcards
Define the following knowledge area: Project Stakeholder Management.
13.1 Understand the four processes in the project stakeholder management knowledge area
Includes the processes required to identify the people, groups, or organizations that could impact or be impacted by the project, to analyze stakeholder expectations and their impact on the project, and to develop appropriate management strategies for effectively engaging stakeholders in project decisions and execution.
- 1 Identify Stakeholders
- 2 Plan Stakeholder Engagement
- 3 Manage Stakeholder Engagement
- 4 Monitor Stakeholder Engagement
* PMBOK Guide, Sixth Edition, 13 - Project Stakeholder Management, p. 503*
Define the following process: Identify Stakeholders.
13.1 Understand the four processes in the project stakeholder management knowledge area
The process of identifying project stakeholders regularly and analyzing and documenting relevant information regarding their interests, involvement, interdependencies, influence, and potential impact on project success.
PMBOK Guide, Sixth Edition, 13.1 - Identify Stakeholders, p. 507
Define the following process: Monitor Stakeholder Engagement.
13.1 Understand the four processes in the project stakeholder management knowledge area
The process of monitoring project stakeholder relationships and tailoring strategies for engaging stakeholders through modification of engagement strategies and plans.
PMBOK Guide, Sixth Edition, 13.4 - Monitor Stakeholder Engagement, p. 530
Define the following process: Manage Stakeholder Engagement.
13.1 Understand the four processes in the project stakeholder management knowledge area
The process of communicating and working with stakeholders to meet their needs and expectations, address issues, and foster appropriate stakeholder involvement.
PMBOK Guide, Sixth Edition, 13.3 - Manage Stakeholder Engagement, p. 523
Define the following process: Plan Stakeholder Engagement.
13.1 Understand the four processes in the project stakeholder management knowledge area
The process of developing approaches to involve project stakeholders based on their needs, expectations, interests, and potential impact on the project.
PMBOK Guide, Sixth Edition, 13.2 - Plan Stakeholder Engagement, p. 516
Identify the inputs, tools, techniques, and outputs of the following process: Identify Stakeholders.
13.2 Identify the input, tools, techniques, and outputs defined in the four project stakeholder management processes
PMBOK Guide, Sixth Edition, Figure 13-2. Identify Stakeholders: Inputs, Tools & Techniques, and Outputs, p. 507
Identify the inputs, tools, techniques, and outputs of the following process: Plan Stakeholder Engagement.
13.2 Identify the input, tools, techniques, and outputs defined in the four project stakeholder management processes
PMBOK Guide, Sixth Edition, Figure 13-4. Plan Stakeholder Engagement: Inputs, Tools & Techniques, and Outputs, p. 516
Identify the inputs, tools, techniques, and outputs of the following process: Manage Stakeholder Engagement.
13.2 Identify the input, tools, techniques, and outputs defined in the four project stakeholder management processes
PMBOK Guide, Sixth Edition, Figure 13-7. Manage Stakeholder Engagement: Inputs, Tools & Techniques, and Outputs, p. 523
Identify the inputs, tools, techniques, and outputs of the following process: Monitor Stakeholder Engagement.
13.2 Identify the input, tools, techniques, and outputs defined in the four project stakeholder management processes
PMBOK Guide, Sixth Edition, Figure 13-9. Monitor Stakeholder Engagement: Inputs, Tools & Techniques, and Outputs, p. 530
Identify the key concepts and benefits of stakeholder management.
13.4 Identify the key concepts and benefits of stakeholder management
tl;dr
- [type of impact]
- [idenitification is key]
- [begin quickly!]
- [continuous communication]
- [iterative process]
quotes
- [type of impact] Every project has stakeholder who are impacted by or can impact the project in a positive or negative way. Some stakeholders will have a limited ability to influence the project’s work or outcomes; others will have significant influence on the project and its expected outcomes.
- [idenitification is key] The ability of the project manager and team to correctly identify and engage all of the stakeholders in an appropriate way can mean the difference between project success and failure.
- [begin quickly!] To increase the chances of success, the process of stakeholder identification and engagement should commence as soon as possible after the project charter has been approved, the project manager has been assigned, and the team begins to form.
- [continuous communication] The key to effective stakeholder engagement is a focus on continuous communication with all stakeholders. Stakeholder satisfaction should be identified and managed as a key project objective.
- [iterative process] The process of identifying and engaging stakeholders for the benefit of the project is iterative, and should be reviewed and updated routinely, particularly when the project moves into a new phase, or if there are significant changes in the organization or the wider stakeholder community.
PMBOK Guide, Sixth Edition, Appendix X4 - X4.10 - Key Concepts for Project Stakeholder Management, p. 678
Identify tailoring considerations for Project Stakeholder Management.
(Not included as an objective in the study guide)
- Stakeholder diversity. How many stakeholders are there? How diverse is the culture within the stakeholder community?
- Complexity of stakeholder relationships. How complex are the relationships within the stakeholder community? The more networks a stakeholder or stakeholder group participates in, the more complex the networks of information and misinformation the stakeholder may receive.
- Communication technology. What communication technology is available? What support mechanisms are in place to ensure that best value is achieved from the technology?
PMBOK Guide, Sixth Edition, 13 – Project Stakeholder Management, p. 506
