1.3 - KPI

Question 1

KPI

Answer 1

criteria that measure a business’s efficiency and effectiveness in achieving its different objectives

Question 2

Percentage of market share

Answer 2

measures the proportion of a business’s total sales, compared to the total sales in the industry, expressed as a percentage figure

Question 3

Rate of productivity growth

Answer 3

is the change in the total output produced from a given level of inputs over time, expressed as a percentage figure

Question 4

Number of sales

Answer 4

is the total quantity of goods and services sold by a business over a specific period of time

Question 5

Number of customer complaints

Answer 5

is the number of customers who notified the business of their dissatisfaction over a specific period of time

Question 6

Rates of staff absenteeism

Answer 6

are the average number of days employees are not present when scheduled to be at work, for a specific period of time

Question 7

Level of staff turnover

Answer 7

the percentage of employees that leave a business over a specific period of time and must be replaced

Question 8

Number of workplace accidents

Answer 8

measures the amount of injuries and unsafe incidents that occur at a work location over a specific period of time

Question 9

Level of wastage

Answer 9

is the amount of inputs and outputs that are discarded during the production process

Question 10

Number of website hits

Answer 10

the amount of customer visits that a business’s online platform receives for a specific period of time