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Toeic Vocabulary > 13. 고객서비스 > Flashcards

13. 고객서비스 Flashcards

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0
Q

appropriately, suitably
// inappropriately
appropriate

A

ad. 적절하게
//ad. 부적절하게
a. 적절한

Telephone representatives should know how to handle customer complaints appropriately.
an appropriate response
an appropriate measure
an appropriate method
Now that the problem has been identified, appropriate action can be taken.
She was inappropriately dressed for a funeral.
I’m not really suitably dressed for a party.

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1
Q

apologize for 원인

apologize to 사람

A
  • 에 대해 사과하다
  • 에게 사과하다

We apologize for the defective mechanical equipment.
기계 장비 결함에 대해 사과드립니다

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2
Q

argumentative
arguable
argue
argument

A

a. 논쟁적인, 논쟁을 좋아하는
a. 논쟁의 여지가 있는
v. 논쟁하다
n. 논쟁

Service personnel must avoid becoming argumentative with upset customers.
It is arguable who is responsible for the lost order.
분실된 주문품의 책임 소재에 대해서는 논재의 여지가 있다

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3
Q

blemish

A

n. 흠, 결점

The customer claimed the product has a slight blemish.
The surfaces should be free of scratches and other serious blemishes.

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4
Q

cause + damage/ malfunction/ delay

case

A

피해, 고장 지연을 야기시키다
v. -을 야기하다, -의 원인이 되다
+n. 원인

The defect in the light was caused by improper wiring.
전등의 결함은 배선 오류에 의해 야기되었다
Researchers tried to find the cause of the error.
Water will cause the camera to malfunction.

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5
Q

commitment
commit
committed, devoted

A

n. 헌신, 전념
v. 전념하다
a. 전념하는

a committed member of the team
They are committed socialists.

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6
Q

commitment to

be committed to

A
  • 에 대한 헌신, 전념
  • 에 전념하다

a long-standing commitment to top quality service
최상급 서비스를 위한 오랜 헌신
The President is committed to reforming health care.

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7
Q 
complaint, grumble
// praise, compliment
complain
A

n. 불평
//n. 칭찬
v. 불평하다

Customers can register complaints at the customer service center or online. 불만을 제기할 수 있다
She’s always grumbling to me about how badly she’s treated at work.

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8
Q

make complaints against

file a complaint with

A

p. -에 대해 불평하다, 트집을 잡다
p. -에 불만을 제기하다

Make sure you file complaints against them and let them know you have done that.
반드시 그들에 대한 민원을 접수하고, 그 사실을 그들에게도 알리세요.
make[file, lay] a complaint against a person
남을 고소하다.

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9
Q

complete a survey/ an application

A

p. 설문지를/ 신청서를 작성하다

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10
Q

complete
// incomplete
completion
completely

A 
v.  완료, 완성하다
\+a.  완료된, 완성된
//a.  미완성의
n.  완성, 완료
ad.   전적으로

The paperwork must be completed within one month.
The address change will not be complete until you press the star button. 별표 버튼을 눌러야 주소 변경이 완료된다
the completion of the new hospital building

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11
Q

compliment

*complement

A

n. 칭찬
+v. 칭찬하다
*complement: 보완

Salespeople tend to give many compliments.
She complimented him on his excellent German.

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12
Q

with a confident manner

A

p. 자신 있는 태도로

Enthusiasm and a confident manner are essential for this sales position. 이 영업직에는 열정과 자신 있는 태도가 필수적이다
The players all have confidence in their manner.

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13
Q

courteous
courteously
courtesy

A

a. 예의 바른
ad. 예의 바르게
n. 예의

All complaints must be handled in a courteous manner.
모든 불만은 예의 바르게 처리되어야 한다
I was treated with the utmost courtesy by the staff.

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14
Q

be critical of
critic
criticize

A

p. -에 대해 비판적이다
n. 비평가
v. 비판하다

Many customers were critical of the new services.
새로운 서비스에 대해 비판적이었다
The critics loved the movie.
The decision was criticized by environmental groups.

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15
Q

deal with

a good deal

A

p. 처리하다
n. 유리한 거래

The problem will be dealt with immediately.
Our business deals in used cars and automotive accessories.
The government will deal out debt relief grants for the poor.
극빈자들에게 부채 구제 자금을 나눠줄 것이다
EuroCar offers good deals on imported vehicles.

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16
Q

defective, faulty
defect
defectively

A

a. 결함이 있는
n. 결함, 결점
ad. 불완전하게

The buyer requested a refund for the defective hair dryer.
Ask for a refund if the goods are faulty.

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17
Q

disclose, reveal, expose
// conceal
disclosure

*disclose + 목적어

A

v. 공개하다, 드러내다
//v. 감추다
n. 폭로, 발각

Most customers are hesitant to disclose private details when ordering online.
The employee was fired for disclosing sensitive internal documents.

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18
Q

escort A to B

A

p. A를 B까지 데려다주다

A sales clerk escorted the customer to the menswear department.
남성복 코너로 …

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19
Q

evaluation
evaluate
evaluator

A

n. 평가
v. 평가하다
n. 평가자

Please fill out the evaluation form.
Our research attempts to evaluate the effectiveness of the different drugs.
We need to evaluate how well the policy is working.
An employee may be dismissed after two unsatisfactory evaluations.

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20
Q

performance evaluation

course evaluation

A

n. 직무 평가

n. 강의 평가

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21
Q

fix

A

v. 수리하다

The technician fixed the glitch in the computer program.
오류를 수리했다

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22
Q

for free
at no charge
without charge

A

p. 무료로

Products under warranty are repaired for free.
In return for a small purchase, customers can enjoy unlimited access to the web at no charge.
작은 것을 구입한 대가로 고객들은 무료로 웹에 무제한 접근할 수 있습니다.
Lunches without charge would be offered at all public elementary and middle schools in the nation.
모든 국내 초등학교 및 중학교 내에서는 무료 점심을 제공하게 된다.
That year, Ngugi was arrested and imprisoned without charge.
그 해에 응구이는 체포되어 혐의 없이 감금되었다.

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23
Q

further, more

A

a. 그 이상의

Call our information line for further details.
추가 세부사항을 확인하시려면 저희 안내센터로 전화 주세요

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24
Q

genuine

A

a. 진짜의, 진품의

The manufacturer recommends using genuine replacement parts.
정품 교체 부품을 사용할 것을 권한다

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25
Q

guarantee, assure

A

v. 보장하다, 보증하다

Customer satisfaction is guaranteed.
소비자 만족이 보장된다

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26
Q

guarantee of

A

p. -에 대한 보장

There is no guarantee of a refund in the event of cancellation.
취소 시에 환불이 보장되지 않습니다

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27
Q

hesitative
hesitate
hesitation

A

a. 주저하는
v. 주저하다
n. 주저

Do not hesitate to ask for assistance.
주저하지 말고 도움을 요청하세요

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28
Q

infuriate

infuriating

A

v. 격분시키다, 화나게 하다
a. 격분하게 하는

The clerk’s ineptitude infuriated the customer.
점원의 미숙함은 고객을 화나게 했다
the ineptitude of the police in handling the situation
an infuriating child/ delay

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29
Q

inquiry
inquire
//reply

A

n. 질문, 문의
v. 질문하다
//v. 응답하다

Several people called in to inquire about the store’s latest promotions.
여러 사람이 상점의 최신 판촉상품에 대해 문의하려고 전화했다

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30
Q

mistakenly

mistaken

A

ad. 잘못되게, 틀리게
a. 잘못된

The package was mistakenly delivered to Staten Island.
잘못 배달되었다
I thought I saw someone I knew, but I must have been mistaken.

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31
Q

notification of

A

p. -에 대한 통지

We require written notification of any order cancellations.
모든 주문 취소에 대해 서면 통지를 요구한다
The police must be notified of the date of the demonstration.
= The date of the demonstration must be notified to the police.

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32
Q 
politely
// impolitely
A 
ad.  예의 바르게
//ad.   무례하게

Store personnel must always speak to customers politely.

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33
Q

rebate

A

v. 환불하다

The manufacturer will rebate the full sales tax on your purchase.
제조업체에서 구매 상품에 대해 판매세 일체를 환불해 줄 것이다

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34
Q

replacement
replace A with B
substitute B for A

A

n. 교환품, 후임자
A를 B로 교체하다: -을 대신하다 *목적어: 교체되는 대상
A를 B로 교체하다: -을 대신으로 쓰다 *목적어: 대체품

The mechanic replaced the generator’s motor with a new one.
수리공은 발전기 모터를 새 것으로 교체했다
You may substitute margarine for butter in this recipe.
Many customers prefer replacing old computers instead of upgrading.

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35
Q

responsive
respond to
answer

A

a. 반응이 빠른
-에 응답하다: 문의, 호소 등에 응답할 때
-에 대답하다: 질문, 명령, 부름 등에 응답할 때
a flu virus that is not responsive to treatment
Firms have to be responsive to consumer demand.
Sales clerks should respond promptly to questions from customers.
She was unable to answer the question in a satisfactory manner.

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36
Q

return

A

n. 반환, 수익
v. 반환, 반송하다

Merchandise can be returned at the counter.
Customers can return any product as long as they have a receipt.

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37
Q

satisfaction, content
// dissatisfaction
satisfy
satisfactory

A

n. 만족
//n. 불만족
v. 만족하다
a. 만족스러운

He had to be content with third place.

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38
Q

to one’s satisfaction
customer satisfaction
satisfaction survey
in a satisfactory manner

A

p. -가 만족스럽게도
n. 고객 만족
n. 만족도 조사
만족스러운 태도로..

We hope our service was to your satisfaction.
저희 서비스에 여러분이 만족하셨기를 바랍니다

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39
Q

take seriously

take lightly

A
  • 을 진지하게 받아들이다
  • 을 가볍게 받아들이다

The manager takes customer feedback very seriously.
Having children is an enormous responsibility, one that cannot and should not be taken lightly.
아이를 갖는 다는 것은 엄청난 책임이고, 가볍게 여겨져서는 안 되는 것이다.

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40
Q

specific
specify
specifically
specification

A

a. 구체적인, 명확한
v. -을 명확히 말하다
ad. 구체적으로
n. 명세서

When seeking help online, customers must be very specific in describing problems.
I specifically told you not to go near the water.
Remember to specify your size when ordering clothes.
the technical specification of the new model
adjust the schedule depending on the specific needs of each project

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41
Q

unwavering, unswerving

A

a. 확고한, 동요하지 않는, 변함없는

an unwavering commitment to quality
품질에 대한 확고한 헌신
unwavering support, unwavering determination
unswerving support, unswerving loyalty
The CEO had the unwavering support of the board of directors.

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42
Q

a loaf of bread

A

p. 빵 한 덩어리

It is a story about Jean Valjean who goes to prison for stealing a loaf of bread and struggles to find his redemption.
이 작품은 빵 한 조각을 훔친 죄로 감옥에 가고, 자신의 구원을 위해 힘겹게 싸우는 장발장에 관한 이야기이다.

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43
Q

aisle

A

n. 좌석 열, 진열대 사이의 통로

an aisle seat

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44
Q

at no extra charge

A

p. 추가 비용 없이

Because of the delay, we would like to upgrade your shipping option to next-day delivery at no extra charge to you.
이 지연으로 고객님의 배송 옵션을 추가 요금 없이 익일 배송으로 업그레이드시켜 드리고자 합니다.

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45
Q

bare

A

a. 벌거벗은, 텅빈

The giant forest hogs eat grass and like to sleep on the bare ground.
거대 숲 돼지는 풀을 먹고, 맨 땅에서 자는 것을 좋아합니다.

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46
Q

be on another call

A

p. 다른 전화를 받고 있다

Would you hang on for a second? I’ve got another call coming in.
잠깐만 끊지 말고 기다려 주시겠어요? 다른 전화가 와서요.

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47
Q

button up

A

p. 단추를 채워 잠그다

It is rather hard to button up this shirt with one hand.
이 셔츠의 단추는 한 손으로 채우기가 꽤 어렵다.
Button up your shirt. 셔츠 단추를 잠궈요.

48
Q

call for

A

p. -을 요구하다, -을 가지러 들르다

The situation calls for prompt action.

49
Q

caller

A

n. 발신자, 방문객

The caller hang up.
an anonymous caller

50
Q

casualty

A

n. 사상자, 부상자

road casualty
The disasters caused about 20,000 casualties and displaced about 350,000 people.
이 재해로 약 2만 명의 사상자와 약 35만 명의 이재민이 발생하였다.

51
Q

ceremonial

A

a. 의식의, 예식의

ceremonial occasions
a ceremonial sword

52
Q

deputy

A

n. 대리인

I’m acting as deputy till the manager returns.

53
Q

dust mask

A

n. 방진 마스크

Wear safety glasses and a dust mask while sawing and cutting.

54
Q

for more details

A

p. 더 자세한 내용을 원하시면

55
Q

for your own safety

A

p. 여러분 자신의 안전을 위해

56
Q

get a phone call

give a call

A

p. 전화를 받다
p. 전화를 하다

Recently, I got a phone call from my long-lost friend!
최근에 난 연락이 끊겼던 친구와 전화를 했어!
Oh, I got a phone call from Jina.
아, 지나한테 전화 왔네.
If you just need a shoulder, give a call.
He gave a call to his friend across the street.
그는 길 건너편에 있는 친구를 큰 소리로 불렀다.

57
Q

get a replacement

A

p. 교환받다

I will update with performance if I get a replacement.

58
Q

handheld

A

a. 휴대용의

a handheld camera

59
Q

handwash

A

v. 손빨래하다

A good handwash is better than the antibacterial soaps without water.

60
Q

have one’s hair cut

A

p. 머리카락을 자르다

She wrote, “I saw your picture, and I think you ought to have your hair cut.”
소녀는 이렇게 썼답니다, “아저씨 사진을 봤는데 머리 좀 자르셔야 할 것 같아요.”

61
Q

head toward

A

p. -쪽으로 향하다

This bus is eastbound. It’s heading toward the east coast.
이 버스는 동부행입니다. 동해안으로 가고 있어요.
Is Egypt headed toward a civil war?
이집트가 내전으로 치닫고 있는 걸까요?

62
Q

hold the line

A

v. 전화를 끊지 않고 기다리다

63
Q

just to make sure

A

p. 확실히 해두기 위해

64
Q

lean over

A

p. -위로 몸을 기울이다

She drew back as he leaned over to kiss her.
그가 몸을 앞으로 굽혀 키스를 하려고 하자 그녀는 몸을 뒤로 뺐다.

65
Q

leftover

leftovers

A

a. 남은
n. 남은 음식

Do not leave your plate with leftovers on the dinner table.
먹고 남은 음식이 있는 접시를 저녁 식탁 위에 놔두지 마세요.
Any leftover money can be converted into gift certificates for use on the island.
남은 돈은 섬에서 사용할 수 있는 상품권으로 바꿀 수 있다.

66
Q

look through the manual

A

p. 사용 설명서를 읽다

He began looking through a pile of papers before him.
이어 앞에 놓인 서류들을 살펴보면서 담담하게 말했다.
I looked through his papers, but I couldn’t find any evidence.
그의 서류를 살펴보았지만 어떠한 증거도 발견할 수가 없었습니다.

67
Q

on delivery

A

p. 배달시에

You can pay on delivery.
물건 받으실 때 지불하셔도 됩니다.
on delivery 물품이 도착 즉시

68
Q

overheat

A

v. 과열되다, 과열시키다

The engine is overheating.

69
Q

pay very well

A

p. 보수가 높다

That part-time job doesn’t pay very well.
그 파트타임 일은 보수가 좋지 않아요.

70
Q

recreational footwear

A

n. 야외 활동용 신발

71
Q

ridiculously

A

ad. 터무니없이

The meal was ridiculously expensive.

72
Q

rinse

A

v. 헹구다

After 10 to 20 minutes, rinse your legs with cold water.
10~20분 후에, 발을 차가운 물로 헹구세요.

73
Q

stay asleep

A

p. 잠들어 있다

Isn’t it amazing she can move so much and still stay asleep?
저렇게 몸을 흔들면서 잠을 자고 있는 것이 신기해.

74
Q

take back

A

p. 반품하다

You had better take back what you said about my sister.
너 내 여동생에 대해 한 얘기를 취소하는 게 좋을 거야.
I’m here to take back the TV I let you borrow.
너에게 빌려준 텔레비전을 돌려받으러 왔어.

75
Q

wear out

A

p. 닳다, 닳게 하다

He wore out two pairs of shoes last year.
They found that the sculptures were painted very colorfully when they were first made, but they are white today because all the colors wore out after thousands of years.
그들은 그 조각상들이 처음 만들어 졌을 때는 매우 다양한 색상으로 칠해졌으나 수천 년이 지나 모든 색상이 벗겨졌기 때문에 지금 조각상들은 모두 하얀 색이라는 사실을 발견했다.

76
Q

adverse

A

a. 불리한

adverse change, adverse circumstances
adverse weather conditions

77
Q

at one’s request

A

p. -의 요청으로

The First Referendum to Be Held at Public’s Request
대중의 요청에 따라 첫 주민 투표 열려

78
Q

at the urging of

A

p. -의 권유로

Police, acting at the urging of Cheong Wa Dae, are investigating an online poster parody showing a sniper leveling his rifle at President Roh Moo-hyun.
경찰은 청와대의 요청에 따라 인터넷 사이트에 올려진 이른바 대통령 저격 패러디에 대한 수사에 착수했다.

79
Q

breakage

A

n. 파손, 파손물

The last time we moved house there were very few breakages.

80
Q

censure

A

n. 비난
+v. 비난하다

He was censured by the council for leaking information to the press.
a vote of censure on the government’s foreign policy

81
Q

chiropractor

A

n. 지압사

What was that last one? A chiropractor?
그 마지막 남자가 뭐였지? 척추지압사였나?
I gotta get to my chiropractor.
언제 허리 좀 치료받아야겠구먼

82
Q

compelling

A

a. 흡인력있는, 설득력있는

Her latest book makes compelling reading.
a compelling smile 무심코 끌려드는 미소
compelling ambition 주체할 수 없는 야먕
compelling: 강제적인, 억지스러운
I hope this accomplishment will compel people to be kinder to animals, especially strays.
나는 이번 성취가 사람들이 유기동물들에게 더 친절하게 대하도록 만들기를 바란다.

83
Q

counsel

counselor

A

v. 상담해주다
+n. 상담
n. 상담원

Listen to the counsel of your elders.
He counselled them to give up the plan.

84
Q

decisive

A

a. 결정적인, 확고한

a decisive step towards a cleaner environment
She has played a decisive role in the peace negotiations.

85
Q

distress

A

n. 근심
+v. 근심하게 하다

deep emotional distress
The newspaper article caused the actor considerable distress.
It was clear that the letter had deeply distressed her.
Don’t distress yourself.

86
Q

expertise and advice

A

p. 전문지식과 조언

87
Q

exterior

A

a. 외부의

+n. 외관

88
Q

factually

A

ad. 사실상

factually correct
factually accurate

89
Q

faulty

A

a. 결함이 있는

By showing that Ashley had made a faulty assumption, all of Henry’s arguments become more convincing.
애슐리가 잘못된 가정을 했다는 것을 보여줌으로서, 헨리의 모든 주장이 더 설득력을 갖추게 되었다.

90
Q

fleetingly

A

ad. 아주 잠깐

a fleeting moment of happiness

91
Q

fondness

A

n. 애호

a fondness for animals

92
Q

general population

A

n. 일반 대중

Additionally, the women who ascend to these positions are usually highly educated and considerably more privileged than women in the general population.
게다가, 이러한 위치에 오른 여성들은 대개 고등 교육을 받았으며, 일반적인 여성들 보다 상당히 특권을 받은 여성들이다.

93
Q

hazard

A

n. 위험

a fire hazard
a safety hazard
Everybody is aware of the hazards of smoking.

94
Q

inflame

A

v. 감정을 격하게 하다, 상황을 악화시키다

His comments have inflamed teachers all over the country.
The situation was further inflamed by the arrival of the security forces.

95
Q

interact

A

v. 상호 작용하다

Teachers have a limited amount of time to interact with each child.

96
Q

make a response

A

p. 응답하다

We need to make a response to the U.S. that their proposal won’t be accepted just as it comes.
“미국의 제안을 그대로 수용할 수 없는 관계로 미국측에 대응할 필요가 있다.

97
Q

make a request

A

p. 요청하다

You should make a request to participate in the promotion examination.
당신은 진급 시험에 참석하겠다고 요청해야 합니다.

98
Q

nourish

A

v. -에 영양분을 주다, 장려하다

All the children were well nourished and in good physical condition.

99
Q

people of all ages

A

p. 모든 연령대의

They were beloved by not only young people but people of all ages.
그것들은 젊은 사람들뿐만 아니라 모든 나이의 사람들에게 사랑받았습니다.

100
Q

pharmacist

A

n. 약사

101
Q

post a notice on

A

p. -에 공지사항을 게시하다

102
Q

prophet

A

n. 예언자, 선도자

It is an ancient religion founded by an Iranian prophet named Zoroaster.
조로아스터교는 조로아스터라는 이름의 이란 예언자에 의해 설립된 고대 종교입니다.

103
Q

reinforcement

A

n. 보강, 강화

the reinforcement of existing prejudices by the media
기존의 선입견들..

104
Q

retrospective

A

a. 회고적인, 소급하는

She felt a pang of retrospective sympathy for Mel.
the pang of conscience 양심의 가책
This retrospective will be a great opportunity to explore the world of Gauguin and Post-Impressionism.
이번 회고전은 고갱과 후기 인상주의의 세계를 탐험할 수 있는 훌륭한 기회가 될 것이다.

105
Q

rural community

A

n. 농촌

Why do you see such rise in people moving to urban areas from rural communities?
왜 시골 지역사회에서 도시 지역으로 이사하는 사람들이 그렇게 많이 증가하고 있다고 보나요?

106
Q

salient

A

a. 주목할만한

She pointed out the salient features of the new design.

107
Q

service depot

A

n. 서비스센터

Is it a tragedy that people can buy cheap clothes and medicines at Costco wholesale depots?
사람들이 코스트고 도매 창고에서 더 저렴한 옷과 약을 사는 것이 비극일까?
an arms depot

108
Q

site

A

n. 부지

construction site 공사장
In cities, more action needs to be taken to reduce the number of mosquitoes by disposing of discarded garbage and clearing up construction sites.
도시에서는, 쓰레기를 처리를 잘 하거나 건설현장을 깨끗하게 함으로써 모기의 수를 줄일 필요가 있다.

109
Q

slip one’s mind

A

p. 잊어 버리다

The procedure for testing the laser printer has slipped from my mind.
레이저 인쇄기를 시험해 보려고 했는데 그 방법을 깜빡 했다.
You left your car lights on last night! It slipped your mind.
당신 어젯밤에 차 라이트를 켜놓은 걸 깜빡했군요!

110
Q

smoothly

A

ad. 순조롭게

Let’s hope the promises he made during campaign will be carried out smoothly.
그가 선거기간 동안 세운 공약이 순조롭게 진행되기를 바랍니다.
According to the nation’s daily newspapers, the project is going smoothly.
중국 일간지들에 의하면, 이 프로젝트는 순조롭게 진행되고 있다고 합니다.

111
Q

soak up

A

p. 액체를 빨아 들이다

I want to go to the Mediterranean and soak up the sun.
나는 지중해에 가서 태양빛을 흠뻑 쬐고 싶다.
Use this newspaper to soak up the water you spilt.
이 신문지를 사용해서 네가 흘린 물을 빨아들여라.

112
Q

sparsely

A

ad. 드문드문하게

a sparsely populated area
the sparse population of the island

113
Q

swiftly

A

ad. 신속히, 빨리

swift action, swift progress
a swift decision, a swift glance
The White House was swift to deny the rumors.

114
Q

tripod

A

n. 삼각대

Put your camera on a tripod.
삼각대 위에 카메라를 놓으세요.

115
Q

vibrant

A

a. 활기에 넘치는

a vibrant city, a vibrant personality

116
Q

without charge

A

p. 무료로

Obesity is a disability, and therefore, governing regulations require airlines to accept passengers with disabilities without charging extra or otherwise discriminating against them.
비만은 장애이다. 그러므로 정부의 규제는 항공사가 장애를 가진 승객들이 별도의 요금 없이 이용할 수 있도록 해야 한다 그렇지 않으면 그것은 그들에 대한 차별이다.

117
Q

without further delay

A

p. 더 이상의 지연 없이

Firm up travel plans without further delay.
여행 계획을 더 이상 지연시키지 말고 확정지어 주세요.

118
Q

intercept

A

v. 도중에 가로막다

Reporters intercepted him as he tried to leave the hotel.

Toeic Vocabulary (30 decks)

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