13-02 Uniform External Complaint Intake / Management - Definitions Flashcards
45-Day Status Update Form (004-0306 OIPRD) means:
a form outlining the status of the investigation to the Office of the Independent Police Review (OIPRD).
Alternative Dispute Resolution means:
mediation, conciliation, negotiation or any other means of facilitating the resolution of issues in dispute by a third party off site meeting.
Association means the Toronto Police Association or the Toronto Police Senior Officers’ Organization.
Attachments in reference to complaints administration means:
correspondence, other than the TPS 901 or OIPRD form associated to a given complaint, which would include internal correspondence, facsimile, a letter written by the complainant, or any other relevant document.
Civilian Member means:
any Service employee who is not a police officer, including employees classified as:
permanent;
temporary;
part–time;
summer help;
participants in the co–operative education program.
Customer Service Resolution means:
an Office of the Independent Police Review Director (OIPRD) process to handle complaints prior to engaging the screening process. All matters suitable for a Customer Service Resolution will be referred to Professional Standards by the OIPRD. These matters can be resolved by an agreement between all parties in lieu of a complaint being formalized by the OIPRD. No record of a customer service resolution shall be placed in a police officer’s personnel file.
External Complaint means:
an allegation made by a member of the public:
in writing and signed on the Office of the Independent Police Review Director (OIPRD) form; and,
delivered to any Toronto Police Service (Service) facility or the OIPRD personally or by an agent, by mail, facsimile or by electronic mail (e–mail); and,
must concern the policies of, or the services provided by the Service or the conduct of a police officer; and,
classified by the OIPRD.
Informal Resolution (External) in reference to external complaints means:
where the conduct is deemed less serious and can be resolved through agreement from all parties after an OIPRD complaint has been lodged.
Investigating Supervisor in reference to complaints means:
a supervisor assigned to investigate a complaint and includes a Unit Complaint Co–ordinator (UCC).
Investigative Brief means:
a brief similar in content to a crown brief, in that it should be bound, the pages numbered sequentially, and include all video and audio recordings, or other electronic recordings, along with a transcript of same, and should be in a format as defined by Professional Standards Support – Prosecution Services.
Less Serious Complaint Allegation means:
the conduct is not of a serious nature.
Local Inquiry means:
when a local resolution process has commenced but is not completed, (e.g., complainant refuses to complete/sign a local resolution form).
Local Resolution means:
the agreement that is reached between all parties when an external complaint is made directly to a police officer in lieu of being lodged with the Office of the Independent Police Review Director (OIPRD). No record of a local resolution shall be placed in a police officer’s personnel file.
Office of the Independent Police Review Director (OIPRD) means:
an independent civilian agency responsible for receiving, managing and overseeing all public complaints about the police in Ontario in accordance with the Police Services Act.
Office of the Independent Police Review Director (OIPRD) Liaison Officer means:
a Senior Officer of the Toronto Police Service designated by the Chief of Police to act as the liaison with the OIPRD relating to conduct investigations and adjudications.
Ontario Civilian Police Commission (OCPC) means:
an independent oversight agency and is the appeal body for decisions made at police disciplinary proceedings.
