1.2) Business vocabulary Flashcards
Department of a company, which issues the invoices to the customers and tracks their payment. Moreover, it performs the payment of the invoice of its company
bookkeeping department
Process during which a supplier sends his expert(s) technicians or engineers to the customer who has just bought a large piece of equipment to ensure that it is properly mounted and installed
commissioning
goods that can be bought or sold
commodity
company that offers the same or a similar product/ service
competitor
document sent by a customer who is not satisfied with the delivery for example with the quality delivered
complaint
document, that a supplier will send to ensure the business transaction (after having received the order possibly slightly different from the offer). The manufacture of the ordered goods will not start before the supp- lier has received the document signed by the one in charge.
confirmation of order
People or company that buys goods or services
customer
document sent together with the goods to be delivered
delivery bill
Document sent to a supplier by a potential customer who needs to be provided with a commodity
enquiry
document that is sent by the bookkeeping department of the supplier to the customer after the delivery
invoice
document sent by the supplier as an answer to an enquiry
offer
Document that explains how to operate a piece of equipment and often how to troubleshoot it
operating manual
document sent by the customer who is satisfied with the supplier ́s offer
order
could also be called article range.
list of products or articles offered by a potential supplier.
product range
document sent by a supplier to a customer who has a pending invoice
reminder
