Bardis 2nd Chapter Flashcards
Who is the general manager
The person in charge of directing and leading the hotel staff in carrying out its financial, environmental and community responsibilites
Define organization charts
Schematic drawings that list management positions in an organisation. It represents the span of control for the general manager.
What are the department heads required in medium size lodging properties
General manager Maintenance/groundskeeper Front office manager Controller Restaurant manager Housekeeper
What are the heads required in large full-service hotel
General manager Assistant general manager Controller Plant engineer Executive housekeeper Human resource manager Director of security Recreation director Athletics director Marketing and sales director Gift shop manager Front office manager Food and beverage director Garage manager
Department heads in small select-service lodging property
General manager
Front office manager
Housekeeper
Maintenance manager
Job responsibilities of the general manager
The general manager is required for planning, decision making, organising, staffing, controlling, directing and communicating - to develop a competent staff.
Skills required for a general manager
Communicating ideas and goals and providing feedback on performance
Job responsibilities of assistant general manager
AGM has a major responsibility for developing and executing plans developed by the corporate owners, the general manager and other members of the management staff.
He works with department directors to meet their respective goals and objectives through efficient operations.
Liaison between management and operations.
Sometimes referred to as the rooms division manager.
Responsible for the fo operations including housekeeping, bell desk , parking garage.
Also called operations manager
Must complete, review and summarize statistical reports and share them with general manager.
What are the skills required by the agm
Operational skills such as front office, food and beverage, marketing and sales and accounting skills
Assistance general manager is also known as ???
Rooms division manager
Operations manager
Job responsibilities of food and beverage director
Responsible for the efficient operations of the kitchen, dining rooms, banquet service, room service and lounge. This includes managing everything with the supervisors of these outlets including food quality, sanitation, inventory, cost control, training, room setup, cash control and guest service
Job responsibilities of physical plant engineer
This person oversees a team of electricians, plumbers , heating, ventilating and air-conditioning contractors and general repair personnel to provide behind- the scenes services to the guests and employees of the lodging property
Job responsibilities of the executive housekeeper
He is responsible for the upkeep of the guest rooms and public areas.
Maintaining and controlling an endless inventory of linens, soap, guest amenities, furniture, in house marketing materials, live and artificial plants and more.
Supervises the in- house laundry,
Interdepartmental cooperation and communication with the front desk and maintenance department le
Job responsibilities of human resource manager
Responsible for administering federal, state and local employment laws as we as advertising for and screening job candidates and interviewing, selecting, orienting, training and evaluating employees.
Job responsibilities Marketing and sales director
An effective director of marketing and sales not only attracts external sales such as conventions, small business conferences, wedding receptions and dining room and lounge business but also provides direction for promoting in-house sales to guests
