1.11 management skills

Question 1

management skills

Answer 1

abilities or competencies that managers use to achieve business objectives

Question 2

communication

Answer 2

transfer of information from a sender to a receiver + listen to feedback - occurs both within and outside a business

Question 3

delegation

Answer 3

ability to transfer authority and responsibility from a manager to an employee to carry out specific activities

Question 4

planning

Answer 4

ability to define business objectives and determine methods or strategies that will be used to achieve those objectives

Question 5

strategic (long term) planning

Answer 5

2-5 years - this level of planning will help determine where the business wants to be in the market + what it wants to achieve in relation to its competitors

Question 6

tactical (medium term) planning

Answer 6

flexible, adaptable planning usually over 1-2 years - supports the implementation of the strategic plan and allows the business to respond quickly to change

Question 7

operational (short term) planning

Answer 7

provides specific details of the way the business will operate in the short term - management controls the day to day operations that contribute to achieving short term actions

Question 8

swot analysis

Answer 8

identification and analysis of the internal strengths and weaknesses of the business + the opportunities in and threats from the external environment

Question 9

leadership

Answer 9

ability to influence or motivate people to work towards the achievement of business objectives

Question 10

decision making

Answer 10

ability to identify the options available and choose a specific course of action from the alternatives

Question 11

interpersonal skills

Answer 11

managements ability to deal or liaise with people and build positive relationships with staff