1102: Chap 9 - Operational Procedures

Question 1

1102-Chap9-3: You are upgrading a video card in a desktop computer. You are following appropriate safety procedures. When you open the case, what is the most common danger that you should watch out for?

Electric Shocks
Sharp edges
Burns
Flying Debris

Answer 1

Sharp edges

Question 2

1102-Chap9-7: Which of the following is both a protocol and a suite of utilities that allow network admininstrators to remotely access and manage systems while maintaining confidentiality of authentication credentials and data?

RDP
SSH
HTTPS
SFTP

Answer 2

SSH

Question 3

1102-Chap9-13: You are in the field replacing a defective PCIe network card in a desktop computer. You realized that you forgot your ESD strap. The computer needs to be fixed quickly. What is the best way to put yourself at the same electrical potential so that you won’t damage the equipment with ESD?

Touch the ground before working on the PC
Touch the plastic in front of the case while working on the PC
Stay in contact with the computer’s desk while working on the PC
Stay in contact with the metal part of the case while working on the PC

Answer 3

Stay in contact with the metal part of the case while working on the PC

Question 4

1102-Chap9-16: You are practicing appropriate safety procedures as you fix computers. Which of the following are times you should wear an ESD strap? (Choose two)

Working inside a desktop case
Working inside a power supply
Working inside a laser printer
Working inside a laptop case

Answer 4

Working inside a desktop case

Working inside a laptop case

Question 5

1102-Chap9-25: You are working on an LCD that has a flickering display. Which component inside the display poses the biggest risk for delivering an electric shock?

Backlight
Capacitors
Inverter
Screen

Answer 5

Inverter

Note: no capacitors in an LCD

Question 6

1102-Chap9-42: You are troubleshooting problems in a client’s office, and the client starts arguing with you as to what the problem is. What should you do?

Avoid arguing and becoming defensive
Argue back and prove that you are correct
Tell the client that they are making you uncomfortable, and leave immediately
Tell the client that if they know so much, they can fix it themselves and leave

Answer 6

Avoid arguing and becoming defensive

Question 7

1102-Chap9-43: Your company has a policy prohibiting illegal content on work computers. You have identified illegal content on a company-owned workstation. What is your next step?

Get someone else to verify
Report thru the proper channels
Ask the user to delete the material
Preserve the data or device

Answer 7

Get someone else to verify

Question 8

1102-Chap9-44: You are going to be upgrading RAM on several desktop computers. Which of the following environmental conditions increases the risk of ESD damaging computer components?

High temperature
Low temperature
High Humidity
Low Humidity

Answer 8

Low Humidity

Question 9

1102-Chap9-51: You need to dispose of a chemical solvent but are unsure how to properly do so. Where will you find information on this as well as the potential dangers the solvent possesses?

MSDS/SDS
OHSA
Warning label
Bottom of the container

Answer 9

MSDS/SDS

Question 10

MSDS/SDS

Answer 10

Material Safety Data Sheet

Safety Data Sheet

Question 11

1102-Chap9-52: You are discussion the placement of several new computers with one of your coworkers. Which of the following are the best places to put them? (choose two)

In the corner of the room that is typically about 15 degrees warmer than room temperature
In an open area at room temperature
In the corner of the room that is typically about 15 degrees colder than room temperature
In an enclosed kiosk so that no users can damage the system

Answer 11

In an open area at room temperature

In the corner of the room that is typically about 15 degrees colder than room temperature

Question 12

Four classes of fire extinguishers

Answer 12

A: for wood and paper fires

B: for flammable liquids

C: for electrical fires

D: (metal powder or NaCl [salt]) for flammabe metals, such as phosphorus and sodium

Question 13

1102-Chap9-59: You are holding a laptop for someone who will be out of the country for a year or so. What is the best way to store their laptop battery to preserve its life?

Store it in a cool, dry area
Store it in a closet
Store it at room temperature
Store it in a freezer

Answer 13

Store it in a cool, dry area

Question 14

1102-Chap9-62: What type of editor would you normally use to view a script with the filename extension .vbs?

Vi
Notepad
Emacs
CoffeeCup

Answer 14

Notepad

Question 15

Incremental backup

Answer 15

incremental backup is a backup type that only copies data that has been changed or created since the previous backup activity was conducted

Question 16

Differential backup

Answer 16

A differential backup is a data backup that copies all of the files that have changed since the last full backup was performed.

Question 17

Sythentic backup

Answer 17

combination of an incremental backup and a prior full backup

Question 18

OSHA

Answer 18

Occupational Safety and Health Administration

oversees workplace safety and makes rules companies must abide by

Question 19

3-2-1- backup rule

Answer 19

for backup need:

• 3 copies of data
• 2 different media
• 1 offsite

Question 20

VNC

Answer 20

Virtual Network Computer

It is a cross-platform screen sharing system that was created to remotely control another computer.

Question 21

RMM

Answer 21

Remote Monitoring and Management

Category of spoftware used by managed software providers to remotely manage, control and configure the resources of multiple networks

Question 22

MRSA

Answer 22

Microsoft Remote Assistance, type of remote control support, requires a user at the computer to send an invite to allow someone in

Question 23

1102-Chap9-91: You’re having a first meeting with a potential customer at a company that you have been told wears jeans and t-shirts to work, even the CEO. What would be the appropriate attire for this meeting?

Jeans and a t-shirt with their company logo
Causal attire
Business casual
Business formal

Answer 23

Business formal

Question 24

Grandfather-father-son rule of backups

Answer 24

Grandfather-father-son backup (GFS) is a common rotation scheme for backup media, in which there are three or more backup cycles, such as daily, weekly and monthly. The daily backups are rotated on a 3-months basis using a FIFO system as above.

Typical small business setup:
- “son” backups would be labelled Monday, Tuesday, Wednesday, and Thursday
- Seven days later they are overwritten
- Each Friday is a “father” backup
- There will always be 4-5 father backups which are overwritten a month later
- grandfather backups happen once a month
- grandfather backups wont be overwritten for a year