1101: Chap 1 - Mobile Devices Flashcards

1
Q

1101-Chap1-7: Your friend’s iPhone 13 will no longer charge. They have tried replacing the charging block and cable with compatible ones and tested the wall outlet. What should be done next?

Purchase a new phone
Purchase a new battery
Take the phone to a repair shop
Use a wireless charging pad

A

Take the phone to a repair shop

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2
Q

1101-Chap1-8: Your customer brought you a laptop with an internal battery that will no longer charge. You have told them that replacing the battery will be no problem at all. Which of the following will you need to do first?

Remove the back cover
Remove the keyboard
Disconnect the external power
Disconnect the LCD panel

A

Disconnect the external power

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3
Q

1101-Chap1-9: A coworker is having a problem with their laptop and has asked you to fix it. When an external keyboard is plugged in, the laptop works just fine but without it strange characters appear on the screen when typing. Which of the followng are likely causes? (Choose two)

The driver is corruped and needs to be updated/replaced
The ribbon cable it partially disconnected and needs to be reseated
The laptop needs to be replaced
There is debris under the keys

A

The driver is corruped and needs to be updated/replaced

The ribbon cable it partially disconnected and needs to be reseated

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4
Q

1101-Chap1-10: You’re working as the IT support person at an accounting firm. One of the accountants dropped their keyboard, and the number 5 key is no longer there. This is a critical problem for an accountant. What is the most cost effective way to get them up and running again?

Replace the laptop with a new one
Replace the entire keyboard
Replace the missing key
Give them a desktop computer to use

A

Replace the missing key

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5
Q

1101-Chap1-14: You need to replace a failed hard drive in a user’s laptop, and its a model you are unfamailiar with. You look at the bottom of the laptop and see no obviously entrance points. Which component will you most likely need to remove to acces the hard drive bay?

Plastics/frames
Battery
System board
Keyboard

A

Keyboard

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6
Q

1101-Chap1-22: Your cimpany is producing posters for an upcoming public relations campaign. THe project leader wants to embed information into an NFC Type 4 tag in the poster. How much information can this tag hold?

16 KB
32 KB
1.4 MB
2.4 MB

A

32 KB

NFC range is limited to 4 inches, about 10 cm.
Five tag types that range in speed from 106 kbps to 2424 kbps
Capacities range from 2 KB to 32 KB
Type 4 holds the most data but is slower than Type 3

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7
Q

1101-Chap1-23: Your customer has an iPhone 8 and wants to read and write NFC tags with it. What advice do you give them? (choose two)

  • Their iPhone will only work with Apple Pay
  • They need to upgrade to an iPhone X to write NFC tags
  • With iOS 13 or better on their device, they’ll be able to read and write NFC tags using a third party app
  • iPhone 12 and 13 can read NFC tags simply by holding the phone over the tag
A
  • With iOS 13 or better on their device, they’ll be able to read and write NFC tags using a third party app
  • iPhone 12 and 13 can read NFC tags simply by holding the phone over the tag
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8
Q

1101-Chap1-24: You’ve been asked by the company president what can be done with NFC in addition to paying for coffee. What will you tell them? (choose three)

Securely share data with someone you’re having lunch with
Beam data to someone 10 feet away
Transfer, files, photos and videos
Add information or URLs to business cards, making it easier for customers to learn about your products or services.

A

Securely share data with someone you’re having lunch with

Transfer, files, photos and videos

Add information or URLs to business cards, making it easier for customers to learn about your products or services.

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9
Q

What are three types of LCD displays?

A

Twisted Nematic (TN): uses least power; fast refresh rates; viewing angle is small

In-Plane Switching (IPS): better color; wide viewing angle; expensive and lower refresh rates

Vertical Alignement (VA): slowest reponse time of the three; best constrast and image depth;

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10
Q

Inverter

A

Store and convert energy from DC to AC. Have the potential to discharge that energy and can be dangerous to technicians.

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11
Q

Port Replicator

A

Similar to a docking station, main function is to let user connect several devices at once. Port replicators do not require the laptop to be present in order to have connectivity between the devices

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12
Q

1101-Chap1-52: You’re upgrading a user’s laptop from 802.11n to 802.11ac. What port will you most likely use inside the laptop?

PCI
PCIe
Mini PCIe
Mini PCIe x16

A

Mini PCIe

Note: mini is for laptops; There is no such thing as Mini PCIe x16

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13
Q

1101-Chap1-54: What port looks identifical to a Thunderbolt 3 connector but will not charge a connected device as quickly?

USB-C
miniUSB
USB-A
microUSB

A

USB-C

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14
Q

1101-Chap1-56: You’re the IT Manager for a manufacturing company. One of the corporate executives is questioning why you’re buying serial instead of parallel devices. You explain that serial transmits only one bit of information at a time, but it does so very fast compared to parallel. Which of the following will you tell them is not a serial connection?

Centronics
Thunderbolt
Lightning
USB-C

A

Centronics: a common name for a parallel port

Parallel ports are considered legacy today, as all modern connectors use very fast serial connections

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15
Q

1101-Chap1-60: You will be traveling to another country for work and will have a 10-hour airplane flight. You need to work on your laptop while on the flight, but your battery won’t last that long. What should you buy to allow you to use the auxiliary power outlets on the airplane?

AC Adapter
DC Adapter
Power Inverter
Docking Station

A

DC Adapter

This is bullshit because maybe 20 years ago planes had DC outlets, but today aircraft have AC adapters for passengers to use…

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16
Q

1101-Chap1-61: The AC adapter for your laptop is not working properly, and you are searching for a replacement. Which two factors should be most important when selecting a new AC Adapter? (choose two)

Polarity
Same wattage as the original
Brand of the adapter
Size of the adapter

A

Polarity

Same wattage as the original

17
Q

1101-Chap1-66: What type of wearable technology device is specifically designed to track a user’s movements and heart rate and may include features such as GPS?

Smart watch
Fitness monitor
Smart glasses
Smart heatset

A

Fitness monitor

18
Q

1101-Chap1-74: You are upgrading a laptop with a Mini PCIe card. What type of connector does a Mini PCIe use?

52-pin
68-pin
144-pin
200-pin

A

52-pin

19
Q

What is the pin size for SODIMMs?

A
  • 200-pin, DDR SDRAM
  • 200-pin, DDR2 SDRAM
  • 204-pin, DDR3 SDRAM
  • 260-pin, DDR4 SDRAM
  • 262-pin DDR5 SDRAM
20
Q

1101-Chap1-75: What is the likely type of Wi-Fi antenna connector you will find as an external connector on a laptop?

SMA-female-RP
N-male
SMA-male-RP
N-female

A

SMA-female-RP

SMA: Subminature version A
RP: Reverse Polarity

21
Q

What is the IEEE 802.15.1 standard also known as?

A

Bluetooth

22
Q

1101-Chap1-82: What is the hosted messaging version of Microsoft’s Exchange mail server that saves customers email off-site?

Google Inbox
Exchange Online
iExhange
On-Prem Exchange

A

Exchange Online (part of Office 365)

23
Q

1101-Chap1-83: WHat configuration settings are commonly used when setting up email from an online provider on a device?

Active Directory domain name
Port and TLS settings
Email server name
Username and password

A

Username and password

24
Q

1101-Chap1-84: What type of update is done to mobile devices over the air?

PRI and PRL
IMEI
Screen resolution
IMSI

A

PRI and PRL

PRL: preferred roaming list

PRI: Product release instructions

these deal with how your phone connects to the correct mobile tower and network. Updates are typically done over the air

24
Q

IMEI

A

International Mobile Equipment Identity:
unique number assigned to the physical phone
hard-coded into the device

25
Q

IMSI

A

International Mobile Subscriber Identity
unique number that identifies you, the user
on GSM networks this is in a SIM card
on CDMA networks must be transfered from phone to phone

26
Q

1101-Chap1-97: You’re at home binging on a popular Internet movie service and suddenly notice that the spinning wheel is showing up often, taking more time to download the movie than normal. What is likely the problem?

Your router needs to be reset
You have reached your data cap
Your laptop is overheating
The service is overwhelmed with requests

A

You have reached your data cap

27
Q

1101-Chap1-101: Which of the following display types refers not to how the liquid crystals are arranged but rather to what type of backlight being used?

LED
OLED
IPS
TN

A

LED

28
Q

1101-Chap1-105: The Wi-Fi connection between your laptop and the network has failed. Upon examining Device Manager, you notice that the network card is not listed. You’ve reseated the card, and it still isnt found in Device Manager, so you’ve decided to replace it. Which of the following card types will you likely need to purchase?

PCIe
PCI
M.2
PCMCIA

A

M.2