1102: Chap 8 - Software Troubleshooting

Question 1

1102-Chap8-4: A technician is troubleshooting a Win10 computer that is acting strangely, and they suspect its infected with a virus. They have followed best practices for malware removal and remediated the computer. What should they do next?

Schedule scans and run updates
Educate the end user
Enable System Restore and create a restore point
Disable System Restore in Windows

Answer 1

Schedule scans and run updates

Question 2

1102-Chap8-5: A technician is working on a Win 10 workstation that seems to be unstable. They want to ensure that system files have not been altered. Which command should they use to scan and fix corrpted system files?

sfc /scanfix
sfc /scanfile
sfc /verifyonly
sfc /scannow

Answer 2

sfc /scannow

Question 3

Seven Steps of Malware Removal Process

Answer 3

1- Investigate and verify malware symptoms
2- Quanrantine infected systems
3- Disable System Restore in Windows
4- Remediate infected systems
a- update anti-malware software
b- Scanning and removal techniques (e.g.: safe mode, preinstallation environment)
5- Schedule scans and run updates
6- Enable System restore and create a restore point in Windows
7- Educate the end user

Question 4

1102-Chap8-23: Your favorite restuarant locator app on your iPhone doesn’t load. You closed it and tired to reopen it a few times and it still doesn’t work. What should you try next?

Remove and reinstall the app
Perform a factory reset
Force-stop the app
Reboot the phone and try the app again

Answer 4

Reboot the phone and try the app again

Question 5

1102-Chap8-24: You are using an iPhone. When is it generally necessary to close running apps on the iPhone?

When you receive an out of memory error
When the phone is sluggish
When an app locks up
When you are done using them for the day

Answer 5

When an app locks up

Question 6

1102-Chap8-27: A network user with an Android tablet wants to back up and synchronize their data with their phone. Which service should they use to perform these tasks?

Google Sync
Google Cloud
Android Sync
Android Cloud

Answer 6

Google Sync

Question 7

1102-Chap8-39: A user reports that the battery life on their smartphone is very short. It works for only about three hours before it needs to be recharged. What can you recommend they do to extend the battery life? (Choose two)

Turn off unnecessary wireless connections
Perform a reset to factory defaults
Set the screen to automatically dim
Install an antivirus app

Answer 7

Turn off unnecessary wireless connections

Set the screen to automatically dim

Question 8

1102-Chap8-42: You have just purchased an Android mobile phone and are concerned about security threats. Which of the following statements is true?

There are no viruses for Android-based mobile phones
Android-based phones come with an automatically enabled antivirus app
You should download and install an anti-virus app
As long as you automatically install OS patches, you will not get an Android virus

Answer 8

As long as you automatically install OS patches, you will not get an Android virus

Question 9

1102-Chap8-46: Your Windows computer was working fine yesterday, but today it is exhibiting slow performance. Which of the following tools should be used to check for a potential problem causing slowdown? (choose two)

Anti-malware software
Event Viewer
Task Manager -> Processes tab
Programs and Features in Control Panel

Answer 9

Anti-malware software

Task Manager -> Processes tab

Question 10

1102-Chap8-48: A windows user at your office receives the message: You need to install a printer before you can print this document; What is the likely problem?

Someone has deleted their printers
Both of the printers are offline
Both of the printers are out of paper
The print spooler service needs to be restarted

Answer 10

The print spooler service needs to be restarted

Question 11

1102-Chap8-49: The time on your Windows computer is always off by a few minutes to an hour. You need to ensure that it will keep the right time because an incorrect time will not allow it to log into your server. Which of the following actions will not help?

• In Settings, select Time & Language, then Date & Time, and ensure that Set Time Automatically and Set Time Zone Automatically are set to On
• Right-click on the time on the taskbar and choose Internet Time, then choose a different time server
• Open the Services console and ensure that the Windows Time service start is set to Automatic and that the service is started
• In Settings, select Time & Language, then Date & Time, and click Sync Now

Answer 11

Right-click on the time on the taskbar and choose Internet Time, then choose a different time server

Question 12

1102-Chap8-53: You’re trying to launch an application on your Windows workstatioin, but the application won’t load. You’ve tried uninstalling and reinstalling the application, but it didn’t help. Which of the following should you do next?

Check the application’s website for updates
Verify that your system meets the application requirements
Choose a different application that does the same thing
Reinstall Windows

Answer 12

Verify that your system meets the application requirements

Question 13

1102-Chap8-55: A Windows computer user receives an error message that a needed service failed to start. Where can that user go to start the service? (Choose two)

Services tab of Task Manager
Computer Management
The Services console
Device Manager

Answer 13

Services tab of Task Manager

The Services console

This question is wrong, becasue in Computer Management you can also access the Services Console. So SUCK MY DICK CompTIA

Question 14

1102-Chap8-66: You just installed new external speakers on a Windows computer and you’ve received an error messaging saying, “Not enough USB Controller Resources.” What would most likely be causing this error? (Choose two)

The motherboard is damaged
USB devices are drawing more power than the limit
There are too many devices on a USB 3.0 hub controller
The speaker drivers are conflicting with the USB hub controller drivers

Answer 14

USB devices are drawing more power than the limit

There are too many devices on a USB 3.0 hub controller

Question 15

1102-Chap8-71: A user on your network complains that they see a message for a long time that says “Waiting for User Profile service,” and their profile is very slow to load. What could be the problem?

There is a slow link between the domain controller and the client, but it was not correctly detected by the User Profile service
The user has never logged into this computer before
Windows needs to be updated
The user entered an invalid password

Answer 15

There is a slow link between the domain controller and the client, but it was not correctly detected by the User Profile service

Question 16

1102-Chap8-75: You use an iPad and iPhone at work. Which of the following represents the greatest threats to leaking personal files and data? (Choose two)

Unauthorized root access
Unintended Wi-Fi connections
Unauthorized location tracking
High resource utiliziation

Answer 16

Unauthorized root access

Unintended Wi-Fi connections

Question 17

1102-Chap8-85: A very serious looking pop-up appears on your mobile device screen and it says to click it for an update to your anti-malware software that will eradicate a virus your device has contracted. Which of the following should you not do?

Click the link to update your anti-malware
Restart the device in safe mode if that is an option on your device
Update your anti-malware as you normally do and run a scan
Check online for information about this fake security warning

Answer 17

Click the link to update your anti-malware

Question 18

1102-Chap8-87: A step in the malware removal process best practices is to manually create a restore point in Windows. What will the restore point do?

Create a copy of the entire hard drive
Create a copy of the Users folder and system configuration data
Create a copy of the system configuration data
Create a bootable media with copies of key system files

Answer 18

Create a copy of the system configuration data

Note: System Restore does not back-up or alter data

Question 19

1102-Chap8-95: The GPS app on your mobile phone keeps popping up randomly on the screen, and your phone seems to be running very slowly. Which choice will likely not help in thie situation?

Restart the phone in safe mode
Force-stop the application
Perform a malware scan
Uninstall the app

Answer 19

Force-stop the application

Question 20

1102-Chap8-105: A user is attemping to install new features for an app from the developers website instead of from the Google Play app store, where they originally downloaded the app. The update with the new features fails to install. Why? (Choose two)

The signatures don’t match
The update is an APK format
Only Google can write apps for Android Devices
The website is likely spoofed

Answer 20

The signatures don’t match

The website is likely spoofed

Question 21

1102-Chap8-111: Your company uses an Active Directory domain to control resources on your network. They also use a PC image to prepare computers for first use within your organization. One of your computer users complains that they can’t print, and a few other activities are working strangely. You have determined that there is no malware on the system. What will you do to restore this computer to working order?

Back up the user files and reinstall the OS
Reinstall the company’s PC image
Boot into WinRE and reset the PC, keeping the user files
Boot into WinRE and perform a Factory Reset Image

Answer 21

Reinstall the company’s PC image

Question 22

1102-Chap8-112: When booting a Windows workstation, a user receives an error message about a missing DLL file. Windows still loads. Which utility should you use to attempt to fix the error?

SFC
Recovery Console
regedit
services.msc

Answer 22

SFC

Question 23

Windows PE

Answer 23

Windows Preinstalltion Environment

minimal OS designed to prepare a computer for installation or to boot into for launching troubleshooting tolls such as WinRE

Question 24

1102-Chap8-114: A Windows user has noticed that some of their files are missing or renamed. They want to know who has successful logged into their PC recently. What Event Viewer log will you look at?

Security
System
Software
Authentication

Answer 24

Security