1102 Certification Practice Exam 5

Question 1

An employee calls to complain that their browser keeps opening up to a strange search engine page, and a toolbar has been added to their browser.

Which of the following malware issues are MOST likely causing the problem?

Answer 1

Software issues

Question 2

Which of the following is true of a domain controller?

Answer 2

A domain controller is a Windows server that holds a copy of the Active Directory database.

Question 3

While troubleshooting an issue with an Apache web server on your Linux system, you need to look at the last several entries in the log file.

Which of the following tools would be best suited for this task? (Select two.)

Answer 3

• Cat
• Tail

Both tail and cat are suited for this task. The tail command prints out the last 10 lines of a file by default. The cat command prints out the contents of a file.

Question 4

One of the Windows workstations you manage has three user accounts defined on it. Two of the users are Limited users, while the third (your account) is an Administrative user.

Each Limited and Administrative user has been assigned a strong password. File and folder permissions have been assigned to prevent users from accessing each other’s files.

Which of the following would MOST likely increase this system’s security?

Answer 4

-Set a screen saver password.

-Disable Autorun on the system.

Question 5

In which of the following situations would you use a custom/clean installation?

Answer 5

You want to preserve the existing operating system.

Question 6

You are a junior network technician for a small consulting firm. Your team recently split the network into smaller subnets, one for each department.

One of your users, Jaclyn in HR, is trying to access shared files from Tom’s computer in the sales department. Jaclyn states she was able to previously access these files.

As part of your troubleshooting, you verify that both Tom and Jaclyn can access the network printer in their departments.

Which of the following would be the MOST likely reason Jaclyn is unable to access files on Tom’s computer?

Answer 6

Tom and Jaclyn are no longer on the same subnet.

Question 7

Which of the following BEST describes the purpose of the USB Selective Suspend feature?

Answer 7

If a USB device is not in use, the USB Selective Suspend feature stops providing power to the port.

Question 8

To protect a Windows 11 system, you’ve configured System Restore to automatically protect your system using restore points. Will this adequately protect the user data on the system?

Answer 8

No. You need to enable File History.

Question 9

Jeannette’s workstation is overheating. She decides to open the workstation and clean any accumulated dust to see if it helps with the overheating issue.

Which of the following can Jeannette safely do to remove dust?

Answer 9

-Use a special vacuum to clean dust from all hardware components.

-Use short bursts of compressed air to clean delicate components.

Question 10

You have just finished installing a new Windows Update when your computer locks up. What should you do first?

Answer 10

Uninstall the Windows Update

Question 11

Which of the following paths open the Computer Management tool in Windows?

Answer 11

-Right-click the Windows icon and select Computer Management.

-In the Control Panel, open System and Security > Administrative Tools and then double-click the Computer Management icon.

Question 12

Mobile device applications fall into two categories. Some are reviewed, approved, and signed with a certificate by the app service, while others are not.

Answer 12

Which category do apps fall into if they have been reviewed, approved, and signed with a certificate?
-TRUSTED

What category do apps fall into if they have not been reviewed, approved, and signed with a certificate?
-UNTRUSTED

Question 13

Which Windows service stores registered biometric scans for authentication and determines whether they match the stored scan?

Answer 13

Windows Hello

Question 14

Two employees are unable to access any websites on the internet, but they can still access servers on the local network, including those residing on other subnets. Other employees are not experiencing the same problem.

Which of the following actions would BEST resolve this issue?

Answer 14

Identify the proxy server name and port number in Internet Options.

Question 15

Which of the following Windows components is designed to help you make video calls with contacts through their Microsoft accounts?

Answer 15

Chat

Question 16

Which of the following is a troubleshooting step to try when troubleshooting application conflicts?

Answer 16

Check for application driver updates.

Question 17

Match each file system component on the left with the correct description on the right.

Answer 17

A logical division of a storage device associated with a hard drive.
-Partition
A single accessible storage area within a file system.
-Volume
A container in a file system used to logically sort and organize data.
-Directory
A one-dimensional stream of bits treated as a logical unit.
-File

Question 18

Which of the following door locks provides authentication to a specific lock over a Bluetooth connection?

Answer 18

Key fob

Question 19

Your company is creating a financial application that you want to first test on mobile devices. Several customers have asked to be part of the beta testing process.

What do the employees need to do on their mobile devices in order to be able to participate in the beta test?

Answer 19

Turn on Developer mode.

Question 20

Match each disk type on the left with its corresponding description/features on the right. Each disk type may be used once, more than once, or not at all.

Answer 20

Support up to 128 volumes.
-Dynamic Disks
Use primary and extended partitions.
-Basic Disks
Are supported by all operating systems.
-Basic Disks
Support volumes that use discontiguous disk space.
-Dynamic Disks
Store partitioning information in a hidden database on all such disks in the system.
-Dynamic Disks
Only support volumes made up of contiguous disk space.
-Basic Disks

Question 21

Which of the following would you MOST likely recommend that your client do to increase security based on this information?

Answer 21

Install the WAP on the ceiling or inside of a special locked box.

Question 22

Which of the following terms describes a Windows 11 operating system patch for a desktop that targets a specific problem and is released on a short-term, periodic basis?

Answer 22

Hotfix

Question 23

Which of the following is a form of attack that tricks victims into providing confidential information, such as identity information or logon credentials, through emails or websites that impersonate an online entity that the victim trusts, such as a financial institution or well-known e-commerce site?

Answer 23

Phishing

Question 24

What method is used to ensure proper ventilation in a server room?

Answer 24

Hot and Cold aisles

Question 25

Which of the following Mac features is used to launch apps, switch between running apps, access the Trash, and access specific folders?

Answer 25

Dock

Question 26

You are a PC technician for a company. An employee needs you to install some software on his computer over his lunch break. When you log on to the computer, you notice the employee’s desktop has so many shortcuts and files that you can hardly see the desktop background.

Answer 26

Install the software and leave the employee’s computer exactly how you found it.

Question 27

A user complains that his USB scanner no longer works. You check Device Manager and see an icon with a black down arrow through it. What should you do?

Answer 27

Enable the device in Device Manager.

An icon with a black down arrow through it in Device Manager means that the device is disabled. Simply re-enable the device

Question 28

Which of the following was developed by Microsoft as one of the first VPN protocols and supports only TCP/IP?

Answer 28

PPTP

Question 29

You want to configure User Account Control so that when a UAC prompt is shown, the desktop is not dimmed, allowing you to continue working without responding to the prompt immediately.

What should you do?

Answer 29

Edit settings in the Local Security Policy.

Question 30

Which of the following are examples of social engineering?

Answer 30

-Dumpster Diving
-Shoulder Surfing

Question 31

An administrator configures the Time Machine application on macOS computers and develops scripts that use the tar command on Linux computers.

Which of the following best practices is the administrator following?

Answer 31

Scheduled backups

Question 32

Computer configuration policies (also called machine policies) are enforced for the entire computer and are applied when the computer boots. Which of the following are computer configuration policies?

Answer 32

-Network communication security settings.
-Software that has been installed on the local system.

Question 33

Which of the following statements is true regarding hard tokens?

Answer 33

Hard tokens provide a higher level of security.

Question 34

You use a Linux distribution that uses RPM for package management. Which command would you use to install httpd (the Apache HTTP Server package) and all its dependencies?

Answer 34

yum install httpd

Question 35

You provide desktop support at a bank’s branch office. One of the Windows workstations you manage is used to set up new customer accounts and fill out customer loan applications.

Each user account on the system has been assigned a strong password. File and folder permissions have been assigned to prevent users from accessing each other’s files.

Which of the following would MOST likely increase this system’s security?

Answer 35

-Install a privacy filter on the monitor.

-Secure the computer system to the desk with a cable lock.

Question 36

You are the computer specialist for a small business. Your company server is named FS1 and has an IP address of 10.0.0.2. The hardware in your company server has started to experience intermittent failures, so you transfer the shares on the server to a spare server and take the main server offline. The spare server has an IP address of 10.0.0.3. You edit the existing A record for FS1 on your company’s DNS server and redirect the hostname to the spare server’s IP address of 10.0.0.3.

Afterward, most users are able to access the shares on the spare server by hostname, but several users cannot. Instead, they see an error message indicating that the FS1 server cannot be found.

Enter the command you can run from Command Prompt on these workstations that will allow them to access the shares on FS1 without performing a full restart.

Answer 36

ipconfig /flushdns

Workstations maintain a cache of recently resolved DNS names. When you use a DNS name, the computer first checks its cache. If the name is in the cache, the corresponding IP address is used. This can sometimes cause problems if a host’s IP address has changed. Old values in the cache might continue to be used for a time, making communication using the DNS name impossible.

To correct this problem on a Windows computer, run ipconfig /flushdns to delete the local DNS name cache.

Question 37

One of your customers has called you regarding some issues he is having with his graphics while gaming. After troubleshooting the issue over the phone for a time, you feel it would be helpful to get a detailed report of his system to see if the computer meets the minimum system requirements for the game he is playing.

Which of the following is the BEST tool to create the desired report?

Answer 37

dxdiag

The dxdiag tool is Microsoft’s DirectX Diagnostic Tool (Dxdiag.exe). It can be used to view or troubleshoot DirectX-related issues regarding such things as your computer’s display and sound devices. It also provides system information. After running this tool, if you know which area is causing a problem, you can click on the appropriate tab, such as Display 1, Sound 1, or Input. The dxdiag tool can be a valuable tool for determining things like hardware specifications and to help determine whether the video drivers are up to date or need to be updated. This tool also has the ability to create reports.

Question 38

A software vendor has had recurring problems with customers misusing their proprietary software.

Which of the following technologies can give them the MOST control in regulating who, how, and when their software is being used?

Answer 38

Persistent license activation

Question 39

Wendy had been searching the internet for a great deal on jewelry. While looking at one site, a pop-up was displayed that told her she had just been chosen as the winner of a nice prize. Being excited to win, Wendy clicked on the link provided to claim her prize. The next day, when Wendy tried to turn on her computer, her computer displayed the Blue Screen of Death (BSOD).

After interviewing Wendy, you suspect that the pop-up she clicked on installed some malicious software that has caused her computer to lock up.

Which of the following is the BEST place to begin repairing Wendy’s computer?

Answer 39

answer
Correct Answer:

Boot the computer from the Windows installation disc and run Startup Repair.

Question 40

You are comparing methods for securing your mobile device.

Which of the following is the BEST method to secure your device’s storage?

Answer 40

Full device encryption

Question 41

Which of the following is the purpose of the Services snap-in?

Answer 41

View and manage software programs running in the background.

Question 42

You are troubleshooting a computer that runs Windows 11. The operating system has halted, and a black screen is displayed on the monitor with an error message.

What is the first step you should take to troubleshoot the issue?

Answer 42

Search for the error in Microsoft’s knowledge base or by using an internet search engine.

Question 43

Which formatting method is done by the manufacturer to write new sectors and tracks to a hard drive?

Answer 43

Low-level formatting

A low-level format writes new sectors and tracks to the drive and is typically done by the manufacturer when the drive is first assembled. When performing a low-level format, the sectors and tracks are recreated, and all empty space is filled with zeroes.