1.1 User Focus

Question 1

1.1.8

Describe the importance of user documentation.

Answer 1

User documentation is any document that explains how to use the features and functions of a system to its end-users. Documentation is crucial as it lets end users understand how the software functions.

Good user documentation lets users:
* Troubleshoot issues that arise when using a system
* Allow users to use features that are complicated to understand
* Teach users about features that they otherwise may not be aware about

Question 2

1.1.9

Evaluate the use of printed manuals as user documentation

Answer 2

• Good for non-tech-savvy users
• No internet required
• Hard to update
• Can be misplaced

Question 3

1.1.9

Evaluate the use of online documentation as user documentation

Answer 3

• Can be easily updated
• Has search features to quickly locate information
• Requires an internet connection

Question 4

1.1.9

Evaluate the use of help files as user documentation

Answer 4

• Cannot be misplaced and is available anytime the system is running
• Cannot provide documentation on how to install the system / program
• Usually only helps with general problems

Question 5

1.1.10

Evaluate the use of formal classes to provide user training

Answer 5

• Students can exchange ideas
• Clearer than self-instruction as there is an expert on hand to answer questions
• It is more time consuming, taking time out of working hours
• More expensive to hire teachers
• Rigid schedule, people cannot learn at their own pace

Question 6

1.1.10

Evaluate the use of online lessons to provide user training

Answer 6

• Flexible locations
• Structured curriculum which may help students
• Less expensive than formal classes but still costs quite a bit of money
• Direct interaction between instructors and students
• Students can ask questions and get clear answers from instructors

Question 7

1.1.10

Evaluate self-instruction to provide user training

Answer 7

• much cheaper
• Flexible timeline (learn at their own pace)
• May be overwhelming, especially for non-tech-savvy individuals
• There may be insufficient user documentation or tutorials.
• Unstructured learning means there might be some features people completely miss or ignore